-75
NPS
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DentaQuest
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About DentaQuest's Brand
Among its major competitors, DentaQuest is ranked in 3rd place for NPS while Humana is 1st, and Healthplex is 2nd.
Brand at a Glance
56%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
DentaQuest Ranking
- #3 / 4 of its competitors
DentaQuest NPS
DentaQuest's Net Promoter Score (NPS) is a -75 with 10% Promoters, 5% Passives, and 85% Detractors. Net Promoter Score tracks whether DentaQuest's customers would recommend using the product based on a scale of -100 to 100.
DentaQuest Overall NPS
| 10% | Promoters |
|---|---|
| 5% | Passives |
| 85% | Detractors |
DentaQuest NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 -62 | Dec 2023 | -62 |
Jan 2024 -64 | Jan 2024 | -64 |
May 2024 -67 | May 2024 | -67 |
Sep 2024 -69 | Sep 2024 | -69 |
Oct 2024 -69 | Oct 2024 | -69 |
Nov 2024 -69 | Nov 2024 | -69 |
Dec 2024 -72 | Dec 2024 | -72 |
Jan 2025 -74 | Jan 2025 | -74 |
Apr 2025 -74 | Apr 2025 | -74 |
Jun 2025 -74 | Jun 2025 | -74 |
Aug 2025 -75 | Aug 2025 | -75 |
Dec 2025 -77 | Dec 2025 | -77 |
How Other Brands Compare
DentaQuest is ranked third for NPS among its competitors. Humana and Healthplex come in first and second, with Delta Dental coming in at #4.
DentaQuest |  Humana |  Healthplex | Delta Dental | |
| Global Ranking | #- | #300 | #- | #- |
| NPS | -75 | 2 | -34 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $53.34B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DentaQuest NPS by Gender
DentaQuest's NPS was rated -100 by both Female and Male customers on Comparably.
Male
-100
DentaQuest's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-100
DentaQuest's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
DentaQuest NPS by Ethnicity
DentaQuest's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
DentaQuest NPS by Usage
DentaQuest's NPS was rated -100 points by customers who have used DentaQuest's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
DentaQuest NPS vs. Competitors
Compared to its competitors, DentaQuest's NPS is rated right below Healthplex.
| COMPANY | NPS Score | |
|---|---|---|
| Humana | 2 |
| Healthplex | -34 |
| DentaQuest | -75 |
DentaQuest Customer Reviews
Out of the 4 DentaQuest customer reviews 0 were positive and 4 were constructive. DentaQuest customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
DentaQuest Customer Loyalty
56%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
56% of DentaQuest users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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DentaQuest Customer Loyalty Score by Gender
Male customers rated DentaQuest's Customer Loyalty score 8% higher than Female customers.
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Male
51%
Yes
Female
43%
Yes
DentaQuest Customer Loyalty Score by Ethnicity
DentaQuest's Customer Loyalty score was rated 42% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of DentaQuest.
42
out of 100
Caucasian
DentaQuest Customer Loyalty Score by Usage
DentaQuest's Customer Loyalty score was rated the highest by customers who have used DentaQuest's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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DentaQuest Customer Loyalty vs. Competitors
Compared to its competitors, DentaQuest's Customer Loyalty score is rated right below Healthplex.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Humana | 76% |
| Healthplex | 65% |
| DentaQuest | 56% |
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DentaQuest Product Quality
1.5/5
DentaQuest has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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DentaQuest Product Information
DentaQuest’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.dentaquest.com/
Industry
Tech
Insurance
Quick Insights into DentaQuest Product Quality
DentaQuest's Product Quality score was rated highest by customers who have used DentaQuest's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked DentaQuest Product Quality the Highest
Ranked DentaQuest Product Quality the Lowest
DentaQuest Product Quality Score by Gender
DentaQuest's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
DentaQuest Product Quality Score by Ethnicity
DentaQuest's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of DentaQuest.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
DentaQuest Product Quality Score by Usage
DentaQuest's Product Quality score was rated the highest by customers who have used DentaQuest's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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DentaQuest Product Quality vs. Competitors
Compared to its competitors, DentaQuest's Product Quality score is rated right below Healthplex.
| COMPANY | Product Quality Score | |
|---|---|---|
| Humana | 3.3/5 |
| Healthplex | 2.3/5 |
| DentaQuest | 1.5/5 |
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DentaQuest Pricing
DentaQuest ROI & Value For Money
1.5/5
DentaQuest has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Quick Insights into DentaQuest ROI
DentaQuest's ROI score was rated highest by customers who have used DentaQuest's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked DentaQuest ROI the Highest
Ranked DentaQuest ROI the Lowest
DentaQuest ROI Score by Gender
DentaQuest's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of DentaQuest.
Male
1.5/5
Female
1.5/5
DentaQuest ROI Score by Ethnicity
DentaQuest's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of DentaQuest.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
DentaQuest ROI Score by Usage
DentaQuest's ROI score was rated 1.5 stars by customers who have used DentaQuest's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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DentaQuest Pricing vs. Competitors
Compared to its competitors, DentaQuest's ROI score is rated right below Healthplex.
| COMPANY | Pricing Score | |
|---|---|---|
| Humana | 3.1/5 |
| Healthplex | 2.2/5 |
| DentaQuest | 1.5/5 |
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DentaQuest Customer Satisfaction (CSAT)
DentaQuest Customer Satisfaction (CSAT) Score
9 / 100
DentaQuest has an overall Customer Satisfaction score of 9 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
6%
Satisfied
3%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
9%
Very Dissatisfied
82%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into DentaQuest Customer Satisfaction
DentaQuest's Customer Satisfaction score was rated highest by customers who have used DentaQuest's products/services for 1 to 2 Years, and rated lowest by customers who have used DentaQuest's products/services for Less than 1 Year.
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Ranked DentaQuest Customer Satisfaction the Highest
Ranked DentaQuest Customer Satisfaction the Lowest
DentaQuest Customer Satisfaction Score by Gender
Male customers rated DentaQuest's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of DentaQuest.
9 / 100
MaleVery Satisfied | 9% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 91% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 9% | |
Very Dissatisfied | 91% |
DentaQuest Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
DentaQuest's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
93%
DentaQuest Customer Satisfaction Score by Usage
DentaQuest's Customer Satisfaction score was rated the highest by customers who have used DentaQuest's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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DentaQuest Customer Satisfaction vs. Competitors
Compared to its competitors, DentaQuest's Customer Satisfaction score is rated right below Healthplex.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Humana | 56% |
| Healthplex | 20% |
| DentaQuest | 9% |
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DentaQuest Customer Service
1.5/5
DentaQuest has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About DentaQuest's Customer Service
Website
http://www.dentaquest.com/
Quick Insights into DentaQuest Customer Service
DentaQuest's Customer Service score was rated highest by customers who have used DentaQuest's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked DentaQuest Customer Service the Highest
Ranked DentaQuest Customer Service the Lowest
DentaQuest Customer Service Score by Gender
DentaQuest's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
DentaQuest Customer Service Score by Ethnicity
DentaQuest's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of DentaQuest.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
DentaQuest Customer Service Score by Usage
DentaQuest's Customer Service score was rated 1.5 stars by customers who have used DentaQuest's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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DentaQuest Customer Service vs. Competitors
Compared to its competitors, DentaQuest's Customer Service score is rated right below Healthplex.
| COMPANY | Customer Service Score | |
|---|---|---|
| Humana | 3.2/5 |
| Healthplex | 2.3/5 |
| DentaQuest | 1.5/5 |
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DentaQuest as an Employer
3.0/5
DentaQuest has a 3.0/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
DentaQuest scored a -75 for Net Promoter Score and a -21 for Employee Net Promoter Score. NPS gauges how likely a customer of DentaQuest would recommend the brand to a friend. ENPS measures how likely DentaQuest employees would recommend working at DentaQuest to a friend.
Net Promoter Score
-75
NPS Score
| 10% | Promoters |
|---|---|
| 5% | Passive |
| 85% | Detractors |
Employee Net Promoter Score
-21
eNPS Score
| 29% | Promoters |
|---|---|
| 21% | Passive |
| 50% | Detractors |
