43
NPS
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Deutsche Post DHL
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About Deutsche Post DHL's Brand
The Deutsche Post and DHL corporate brands offer a one-of-a-kind portfolio of logistics and communications services. Among its major competitors, Deutsche Post DHL is ranked in 1st place for NPS while Expeditors is 2nd, and DHL is 3rd.Their current market cap is $68.00B
Brand at a Glance
83%
Customer Loyalty
4.2/5
Product Quality
4.1/5
Pricing
4.2/5
Customer Service
Deutsche Post DHL Ranking
- #1 / 4 of its competitors
Deutsche Post DHL NPS
Deutsche Post DHL's Net Promoter Score (NPS) is a 43 with 66% Promoters, 11% Passives, and 23% Detractors. Net Promoter Score tracks whether Deutsche Post DHL's customers would recommend using the product based on a scale of -100 to 100.
Deutsche Post DHL Overall NPS
| 66% | Promoters |
|---|---|
| 11% | Passives |
| 23% | Detractors |
Deutsche Post DHL NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 58 | Aug 2022 | 58 |
Sep 2022 52 | Sep 2022 | 52 |
Oct 2022 42 | Oct 2022 | 42 |
Dec 2022 44 | Dec 2022 | 44 |
Jan 2023 45 | Jan 2023 | 45 |
Feb 2023 47 | Feb 2023 | 47 |
Feb 2024 50 | Feb 2024 | 50 |
Jun 2024 44 | Jun 2024 | 44 |
Dec 2024 46 | Dec 2024 | 46 |
Jan 2025 48 | Jan 2025 | 48 |
May 2025 46 | May 2025 | 46 |
Jul 2025 42 | Jul 2025 | 42 |
How Other Brands Compare
Deutsche Post DHL is ranked first for NPS among its competitors. Expeditors and DHL come in second and third, with Dhl International coming in at #4. Among those competitors, it is the most valued company.
Deutsche Post DHL |  Expeditors |  DHL |  Dhl International | |
| Global Ranking | #- | #755 | #- | #- |
| NPS | 43 | 39 | 34 | -6 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $68.00B | $18.22B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Deutsche Post DHL NPS by Gender
Deutsche Post DHL's NPS was rated 49 by Female customers on Comparably.
Female
49
Deutsche Post DHL's NPS was rated 49 by Female customers on Comparably.
66%
Promoters
17%
Passives
17%
Detractors
Male
N/A
Deutsche Post DHL's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Deutsche Post DHL NPS by Ethnicity
Deutsche Post DHL's NPS was rated 67 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 67 | Caucasian | 67 |
Deutsche Post DHL NPS by Usage
Deutsche Post DHL's NPS was rated 67 points by customers who have used Deutsche Post DHL's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 67 | 2 to 5 Years | 67 |
Deutsche Post DHL NPS vs. Competitors
Compared to its competitors, Deutsche Post DHL's NPS is rated right above Expeditors.
| COMPANY | NPS Score | |
|---|---|---|
| Deutsche Post DHL | 43 |
| Expeditors | 39 |
| DHL | 34 |
 | Deutsche Postbank | N/A |
| Dhl International | -6 |
Deutsche Post DHL Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Deutsche Post DHL users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Deutsche Post DHL Customer Loyalty Score by Gender
Deutsche Post DHL's Customer Loyalty score was rated 85 by Female customers on Comparably.
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Female
85%
Yes
Male
N/A
Yes
Deutsche Post DHL Customer Loyalty Score by Ethnicity
Deutsche Post DHL's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
Deutsche Post DHL Customer Loyalty Score by Usage
Deutsche Post DHL's Customer Loyalty score was rated 100% by customers who have used Deutsche Post DHL's products/services for 2 to 5 Years.
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Deutsche Post DHL Customer Loyalty vs. Competitors
Compared to its competitors, Deutsche Post DHL's Customer Loyalty score is rated right above DHL, and is preceded by Expeditors.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Expeditors | 88% |
| Deutsche Post DHL | 83% |
| DHL | 77% |
| Dhl International | 47% |
| Deutsche Postbank | N/A |
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Deutsche Post DHL Product Quality
4.2/5
Deutsche Post DHL has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Deutsche Post DHL Product Information
Deutsche Post DHL’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.dpdhl.com
- Company Size
- 10,000+ Employees
Industry
Analytics
On Demand
Productivity
Travel
Quick Insights into Deutsche Post DHL Product Quality
Deutsche Post DHL's Product Quality score was rated highest by customers who have used Deutsche Post DHL's products/services for 2 to 5 Years.
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Ranked Deutsche Post DHL Product Quality the Highest
Deutsche Post DHL Product Quality Score by Gender
Deutsche Post DHL's Product Quality score was rated 4.2 by Female customers on Comparably.
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Female
4.2/5
Male
N/A
Deutsche Post DHL Product Quality Score by Ethnicity
Deutsche Post DHL's Product Quality score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Deutsche Post DHL.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Deutsche Post DHL Product Quality Score by Usage
Deutsche Post DHL's Product Quality score was rated 4.6 stars by customers who have used Deutsche Post DHL's products/services for 2 to 5 Years.
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Deutsche Post DHL Product Quality vs. Competitors
Compared to its competitors, Deutsche Post DHL's Product Quality score is rated right above DHL, and is preceded by Expeditors.
| COMPANY | Product Quality Score | |
|---|---|---|
| Expeditors | 4.3/5 |
| Deutsche Post DHL | 4.2/5 |
| DHL | 3.9/5 |
| Dhl International | 3.1/5 |
| Deutsche Postbank | N/A |
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Deutsche Post DHL Pricing
Deutsche Post DHL ROI & Value For Money
4.1/5
Deutsche Post DHL has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Quick Insights into Deutsche Post DHL ROI
Deutsche Post DHL's ROI score was rated highest by customers who have used Deutsche Post DHL's products/services for 2 to 5 Years.
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Ranked Deutsche Post DHL ROI the Highest
Deutsche Post DHL ROI Score by Gender
Deutsche Post DHL's ROI score was rated 4.1 by Female customers on Comparably.
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Female
4.1/5
Male
N/A
Deutsche Post DHL ROI Score by Ethnicity
Deutsche Post DHL's ROI score was rated 4.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Deutsche Post DHL.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Deutsche Post DHL ROI Score by Usage
Deutsche Post DHL's ROI score was rated 4.3 stars by customers who have used Deutsche Post DHL's products/services for 2 to 5 Years.
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Deutsche Post DHL Pricing vs. Competitors
Compared to its competitors, Deutsche Post DHL's ROI score is rated right above DHL, and is preceded by Expeditors.
| COMPANY | Pricing Score | |
|---|---|---|
| Expeditors | 4.2/5 |
| Deutsche Post DHL | 4.1/5 |
| DHL | 3.8/5 |
| Dhl International | 2.9/5 |
| Deutsche Postbank | N/A |
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Deutsche Post DHL Customer Satisfaction (CSAT)
Deutsche Post DHL Customer Satisfaction (CSAT) Score
90 / 100
Deutsche Post DHL has an overall Customer Satisfaction score of 90 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
45%
Satisfied
45%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Deutsche Post DHL Customer Satisfaction
Deutsche Post DHL's Customer Satisfaction score was rated highest by customers who have used Deutsche Post DHL's products/services for 2 to 5 Years.
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Ranked Deutsche Post DHL Customer Satisfaction the Highest
Deutsche Post DHL Customer Satisfaction Score by Gender
Deutsche Post DHL's Customer Satisfaction score was rated 100 by Female customers on Comparably.
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100 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Deutsche Post DHL Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Deutsche Post DHL's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
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100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Deutsche Post DHL Customer Satisfaction Score by Usage
Deutsche Post DHL's Customer Satisfaction score was rated 100 points by customers who have used Deutsche Post DHL's products/services for 2 to 5 Years.
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Deutsche Post DHL Customer Satisfaction vs. Competitors
Compared to its competitors, Deutsche Post DHL's Customer Satisfaction score is rated right above Expeditors.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Deutsche Post DHL | 90% |
| Expeditors | 87% |
| Dhl International | 80% |
| DHL | 79% |
| Deutsche Postbank | 0% |
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Deutsche Post DHL Customer Service
4.2/5
Deutsche Post DHL has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Deutsche Post DHL's Customer Service
Address
Bonne Terre, MO
Website
http://www.dpdhl.com
Phone Number
49-228-1820
Quick Insights into Deutsche Post DHL Customer Service
Deutsche Post DHL's Customer Service score was rated highest by Caucasian customers.
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Ranked Deutsche Post DHL Customer Service the Highest
Deutsche Post DHL Customer Service Score by Gender
Deutsche Post DHL's Customer Service score was rated 4.4 by Female customers on Comparably.
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Female
4.4/5
Male
N/A
Deutsche Post DHL Customer Service Score by Ethnicity
Deutsche Post DHL's Customer Service score was rated 4.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Deutsche Post DHL.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Deutsche Post DHL Customer Service Score by Usage
Deutsche Post DHL's Customer Service score was rated 4.3 stars by customers who have used Deutsche Post DHL's products/services for 2 to 5 Years.
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Deutsche Post DHL Customer Service vs. Competitors
Compared to its competitors, Deutsche Post DHL's Customer Service score is rated right above DHL, and is preceded by Expeditors.
| COMPANY | Customer Service Score | |
|---|---|---|
| Expeditors | 4.3/5 |
| Deutsche Post DHL | 4.2/5 |
| DHL | 3.9/5 |
| Dhl International | 2.9/5 |
| Deutsche Postbank | N/A |
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Deutsche Post DHL as an Employer
3.8/5
Deutsche Post DHL has a 3.8/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Deutsche Post DHL scored a 43 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of Deutsche Post DHL would recommend the brand to a friend. ENPS measures how likely Deutsche Post DHL employees would recommend working at Deutsche Post DHL to a friend.
Net Promoter Score
43
NPS Score
| 66% | Promoters |
|---|---|
| 11% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 52% | Promoters |
|---|---|
| 15% | Passive |
| 33% | Detractors |
