-6
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Dhl International
Marketing or Exec? Claim Your Free Account
About Dhl International's Brand
Provider of express delivery and logistics services. The company's express delivery and logistics services include air freight, ocean freight, road and rail freight, aid and relief services, warehousing and distribution, customs services, supply chain, express mail, parcel and e-commerce, online shipping, shipment monitoring and order tracking for clients. Among its major competitors, Dhl International is ranked in 5th place for NPS while FedEx is 1st, and PayPal is 2nd.
Brand at a Glance
47%
Customer Loyalty
3.1/5
Product Quality
2.9/5
Pricing
2.9/5
Customer Service
Dhl International Ranking
- #4 / 4 of its competitors
Dhl International NPS
Dhl International's Net Promoter Score (NPS) is a -6 with 44% Promoters, 6% Passives, and 50% Detractors. Net Promoter Score tracks whether Dhl International's customers would recommend using the product based on a scale of -100 to 100.
Dhl International Overall NPS
| 44% | Promoters |
|---|---|
| 6% | Passives |
| 50% | Detractors |
Dhl International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -50 | Nov 2022 | -50 |
Jan 2023 -60 | Jan 2023 | -60 |
Feb 2023 -67 | Feb 2023 | -67 |
Apr 2023 -43 | Apr 2023 | -43 |
Jun 2023 -25 | Jun 2023 | -25 |
Sep 2023 -11 | Sep 2023 | -11 |
Feb 2024 0 | Feb 2024 | 0 |
May 2024 9 | May 2024 | 9 |
Sep 2024 0 | Sep 2024 | 0 |
Oct 2024 -7 | Oct 2024 | -7 |
Dec 2024 -15 | Dec 2024 | -15 |
Feb 2025 -7 | Feb 2025 | -7 |
How Other Brands Compare
Dhl International is ranked #4 for NPS among its competitors. FedEx and PayPal come in first and second, with UPS coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dhl International Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of Dhl International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Dhl International Customer Loyalty vs. Competitors
Compared to its competitors, Dhl International's Customer Loyalty score is rated right above EasyPost, and is preceded by XPO.
Unlock Dhl International Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Dhl International Customer Loyalty vs. Competitors data and gain insights into your customers today.
Dhl International Product Quality
3.1/5
Dhl International has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Dhl International's overall Product Quality score rated by its users and customers.
Dhl International Product Information
Dhl International’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- www.dhl.com
- Company Size
- 10,000+ Employees
Dhl International Product Quality vs. Competitors
Compared to its competitors, Dhl International's Product Quality score is rated right above XPO, and is preceded by UPS.
Unlock Dhl International Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Dhl International Product Quality vs. Competitors data and gain insights into your customers today.
Dhl International Pricing
Dhl International ROI & Value For Money
2.9/5
Dhl International has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Dhl International's overall ROI score rated by its users and customers.
Dhl International Pricing vs. Competitors
Compared to its competitors, Dhl International's ROI score is rated right above XPO, and is preceded by UPS.
Unlock Dhl International ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Dhl International ROI vs. Competitors data and gain insights into your customers today.
Dhl International Customer Satisfaction (CSAT)
Dhl International Customer Satisfaction (CSAT) Score
80 / 100
Dhl International has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Dhl International Customer Satisfaction vs. Competitors
Compared to its competitors, Dhl International's Customer Satisfaction score is rated right above FedEx.
Unlock Dhl International Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Dhl International Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Dhl International Customer Service
2.9/5
Dhl International has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Dhl International's overall Customer Service score rated by its users and customers.
About Dhl International's Customer Service
Address
, Bonn, 53113
Website
www.dhl.com
Dhl International Customer Service vs. Competitors
Compared to its competitors, Dhl International's Customer Service score is rated right above XPO, and is preceded by UPS.
Unlock Dhl International Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Dhl International Customer Service vs. Competitors data and gain insights into your customers today.
Dhl International as an Employer
Consumer vs. Employees
Dhl International scored a -6 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of Dhl International would recommend the brand to a friend. ENPS measures how likely Dhl International employees would recommend working at Dhl International to a friend.
Net Promoter Score
-6
NPS Score
| 44% | Promoters |
|---|---|
| 6% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
37
eNPS Score
| 64% | Promoters |
|---|---|
| 9% | Passive |
| 27% | Detractors |
