-48
NPS
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EasyPost
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About EasyPost's Brand
EasyPost is a shipping API allowing users to buy postage labels, check rates, verify addresses, and track shipments. Among its major competitors, EasyPost is ranked in 4th place for NPS while Ordoro is 1st, and ShipStation is 2nd.
Brand at a Glance
46%
Customer Loyalty
1.9/5
Product Quality
1.9/5
Pricing
1.9/5
Customer Service
EasyPost Ranking
- #4 / 4 of its competitors
EasyPost NPS
EasyPost's Net Promoter Score (NPS) is a -48 with 22% Promoters, 8% Passives, and 70% Detractors. Net Promoter Score tracks whether EasyPost's customers would recommend using the product based on a scale of -100 to 100.
EasyPost Overall NPS
| 22% | Promoters |
|---|---|
| 8% | Passives |
| 70% | Detractors |
EasyPost NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -46 | Sep 2022 | -46 |
Feb 2023 -49 | Feb 2023 | -49 |
Jun 2023 -52 | Jun 2023 | -52 |
Jul 2023 -52 | Jul 2023 | -52 |
Aug 2023 -55 | Aug 2023 | -55 |
Oct 2023 -55 | Oct 2023 | -55 |
Jan 2024 -50 | Jan 2024 | -50 |
Feb 2024 -52 | Feb 2024 | -52 |
Aug 2024 -54 | Aug 2024 | -54 |
Oct 2024 -48 | Oct 2024 | -48 |
Jan 2025 -53 | Jan 2025 | -53 |
Sep 2025 -49 | Sep 2025 | -49 |
How Other Brands Compare
EasyPost is ranked #4 for NPS among its competitors. Ordoro and ShipStation come in first and second, with Shippo coming in at third.
EasyPost |  Shippo |  Ordoro |  ShipStation | |
| Global Ranking | #- | #758 | #- | #- |
| NPS | -48 | 42 | 91 | 58 |
| Valuation Updated every 24 hours for public companies | - | $200.00M | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
EasyPost NPS by Gender
EasyPost's NPS was rated -45 by Male customers on Comparably.
Male
-45
EasyPost's NPS was rated -45 by Male customers on Comparably.
22%
Promoters
11%
Passives
67%
Detractors
Female
N/A
EasyPost's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
EasyPost NPS by Ethnicity
EasyPost's NPS was rated -60 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -60 | Caucasian | -60 |
EasyPost NPS by Usage
EasyPost's NPS was rated -17 points by customers who have used EasyPost's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -17 | 1 to 2 Years | -17 |
EasyPost NPS vs. Competitors
Compared to its competitors, EasyPost's NPS is rated right above ZTO Express, and is preceded by Yodel Delivery Network.
| COMPANY | NPS Score | |
|---|---|---|
| Ordoro | 91 |
| ShipStation | 58 |
| Shippo | 42 |
 | Yodel Delivery Network | N/A |
| EasyPost | -48 |
 | ZTO Express | -100 |
EasyPost Customer Reviews
Out of the 2 EasyPost customer reviews 0 were positive and 2 were constructive. EasyPost customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
EasyPost Customer Loyalty
46%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
46% of EasyPost users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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EasyPost Customer Loyalty Score by Gender
EasyPost's Customer Loyalty score was rated 60 by Male customers on Comparably.
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Male
60%
Yes
Female
N/A
Yes
EasyPost Customer Loyalty Score by Ethnicity
EasyPost's Customer Loyalty score was rated 46% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of EasyPost.
46
out of 100
Caucasian
EasyPost Customer Loyalty Score by Usage
EasyPost's Customer Loyalty score was rated 55% by customers who have used EasyPost's products/services for 1 to 2 Years.
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EasyPost Customer Loyalty Score by Industry
EasyPost's Customer Loyalty score was rated 70% by Tech industry customers.
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EasyPost Customer Loyalty vs. Competitors
Compared to its competitors, EasyPost's Customer Loyalty score is rated right above Ordoro, and is preceded by ShipStation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ZTO Express | 100% |
| Shippo | 75% |
| ShipStation | 73% |
| EasyPost | 46% |
| Ordoro | N/A |
| Yodel Delivery Network | N/A |
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EasyPost Product Quality
1.9/5
EasyPost has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
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EasyPost Product Information
EasyPost’s product quality score is a 1.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated EasyPost's product the highest.
- Website
- http://www.easypost.com
- Company Size
- 11-50 Employees
Industry
Tech
Travel
Quick Insights into EasyPost Product Quality
EasyPost's Product Quality score was rated highest by customers from the Tech industry.
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Ranked EasyPost Product Quality the Highest
EasyPost Product Quality Score by Gender
EasyPost's Product Quality score was rated 1.8 by Male customers on Comparably.
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Male
1.8/5
Female
N/A
EasyPost Product Quality Score by Ethnicity
EasyPost's Product Quality score was rated 1.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of EasyPost.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
EasyPost Product Quality Score by Usage
EasyPost's Product Quality score was rated 2.1 stars by customers who have used EasyPost's products/services for 1 to 2 Years.
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EasyPost Product Quality Score by Industry
EasyPost's Product Quality score was rated 2.3 stars by Tech industry customers.
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EasyPost Product Quality vs. Competitors
Compared to its competitors, EasyPost's Product Quality score is rated right above Yodel Delivery Network, and is preceded by Shippo.
| COMPANY | Product Quality Score | |
|---|---|---|
| Ordoro | 4.4/5 |
| ShipStation | 4.2/5 |
| ZTO Express | 4/5 |
| Shippo | 3.9/5 |
| EasyPost | 1.9/5 |
| Yodel Delivery Network | N/A |
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EasyPost Pricing
EasyPost ROI & Value For Money
1.9/5
EasyPost has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
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EasyPost Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into EasyPost ROI
EasyPost's ROI score was rated highest by customers from the Tech industry.
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Ranked EasyPost ROI the Highest
EasyPost ROI Score by Gender
EasyPost's ROI score was rated 2 by Male customers on Comparably.
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Male
2/5
Female
N/A
EasyPost ROI Score by Ethnicity
EasyPost's ROI score was rated 1.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of EasyPost.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
EasyPost ROI Score by Usage
EasyPost's ROI score was rated 2.2 stars by customers who have used EasyPost's products/services for 1 to 2 Years.
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EasyPost ROI Score by Industry
EasyPost's ROI score was rated 2.6 stars by Tech industry customers.
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EasyPost Pricing vs. Competitors
Compared to its competitors, EasyPost's ROI score is rated right above ZTO Express, and is preceded by Shippo.
| COMPANY | Pricing Score | |
|---|---|---|
| Ordoro | 4.4/5 |
| ShipStation | 4.3/5 |
| Shippo | 4.1/5 |
| EasyPost | 1.9/5 |
| ZTO Express | 1.5/5 |
| Yodel Delivery Network | N/A |
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EasyPost Customer Satisfaction (CSAT)
EasyPost Customer Satisfaction (CSAT) Score
27 / 100
EasyPost has an overall Customer Satisfaction score of 27 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
18%
Satisfied
9%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
14%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into EasyPost Customer Satisfaction
EasyPost's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked EasyPost Customer Satisfaction the Highest
EasyPost Customer Satisfaction Score by Gender
EasyPost's Customer Satisfaction score was rated 14 by Male customers on Comparably.
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14 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 29% | |
Very Dissatisfied | 57% |
EasyPost Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
EasyPost's Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
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20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
60%
EasyPost Customer Satisfaction vs. Competitors
Compared to its competitors, EasyPost's Customer Satisfaction score is rated right above ShipStation, and is preceded by ZTO Express.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| ZTO Express | 100% |
| EasyPost | 27% |
| ShipStation | 25% |
| Shippo | 25% |
| Ordoro | 0% |
| Yodel Delivery Network | 0% |
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EasyPost Customer Service
1.9/5
EasyPost has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
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About EasyPost's Customer Service
Address
164 Townsend Street, San Francisco, CA
Website
http://www.easypost.com
Phone Number
15555555555
Quick Insights into EasyPost Customer Service
EasyPost's Customer Service score was rated highest by customers from the Tech industry.
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Ranked EasyPost Customer Service the Highest
EasyPost Customer Service Score by Gender
EasyPost's Customer Service score was rated 1.7 by Male customers on Comparably.
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Male
1.7/5
Female
N/A
EasyPost Customer Service Score by Ethnicity
EasyPost's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of EasyPost.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
EasyPost Customer Service Score by Usage
EasyPost's Customer Service score was rated 2.1 stars by customers who have used EasyPost's products/services for 1 to 2 Years.
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EasyPost Customer Service Score by Industry
EasyPost's Customer Service score was rated 2.5 stars by Tech industry customers.
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EasyPost Customer Service vs. Competitors
Compared to its competitors, EasyPost's Customer Service score is rated right above ZTO Express, and is preceded by ShipStation.
| COMPANY | Customer Service Score | |
|---|---|---|
| Ordoro | 5/5 |
| Shippo | 3.3/5 |
| ShipStation | 2.8/5 |
| EasyPost | 1.9/5 |
| ZTO Express | 1.5/5 |
| Yodel Delivery Network | N/A |
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EasyPost as an Employer
2.3/5
EasyPost has a 2.3/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
EasyPost scored a -48 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of EasyPost would recommend the brand to a friend. ENPS measures how likely EasyPost employees would recommend working at EasyPost to a friend.
Net Promoter Score
-48
NPS Score
| 22% | Promoters |
|---|---|
| 8% | Passive |
| 70% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 14% | Promoters |
|---|---|
| 12% | Passive |
| 74% | Detractors |
