-100
NPS
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DG
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About DG's Brand
DG provides digital technology services. Among its major competitors, DG is ranked in 5th place for NPS while Valentino is 1st, and Armani is 2nd.
Brand at a Glance
4/5
Product Quality
DG Ranking
- #4 / 4 of its competitors
DG NPS
DG's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether DG's customers would recommend using the product based on a scale of -100 to 100.
DG Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
DG NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -100 | Aug 2023 | -100 |
How Other Brands Compare
DG is ranked #4 for NPS among its competitors. Armani and Versace come in first and second, with Gucci coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DG Product Quality
4/5
DG has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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DG Product Information
DG’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.extremereach.com
- Company Size
- 1-10 Employees
Industry
Tech
AdTech
DG Product Quality vs. Competitors
Compared to its competitors, DG's Product Quality score is rated right above Optimatic, and is preceded by Gucci.
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VS
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DG Customer Satisfaction (CSAT)
DG Customer Satisfaction (CSAT) Score
100 / 100
DG has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
DG Customer Satisfaction vs. Competitors
Compared to its competitors, DG's Customer Satisfaction score is rated right above Valentino.
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DG as an Employer
2.5/5
DG has a 2.5/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
DG scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of DG would recommend the brand to a friend. ENPS measures how likely DG employees would recommend working at DG to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
