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NPS
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DHR International
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About DHR International's Brand
DHR International provides executive search services, succession planning, and middle management/emerging leaders search solutions. Among its major competitors, DHR International is ranked in 4th place for NPS while Heidrick & Struggles International is 1st, and Spencer Stuart is 2nd.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
DHR International Ranking
- #4 / 4 of its competitors
DHR International NPS
DHR International's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether DHR International's customers would recommend using the product based on a scale of -100 to 100.
DHR International Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
DHR International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 0 | Mar 2021 | 0 |
How Other Brands Compare
DHR International is ranked #4 for NPS among its competitors. Heidrick & Struggles International and Spencer Stuart come in first and second, with Korn Ferry coming in at third.
DHR International |  Korn Ferry |  Heidrick & Struggles International |  Spencer Stuart | |
| Global Ranking | #- | #547 | #- | #- |
| NPS | 0 | 6 | 100 | 21 |
| Valuation Updated every 24 hours for public companies | - | $3.05B | $532.74M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DHR International NPS vs. Competitors
Compared to its competitors, DHR International's NPS is rated right below Korn Ferry.
| COMPANY | NPS Score | |
|---|---|---|
| Heidrick & Struggles International | 100 |
| Spencer Stuart | 21 |
| Korn Ferry | 6 |
| DHR International | 0 |
DHR International Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of DHR International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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DHR International Customer Loyalty vs. Competitors
Compared to its competitors, DHR International's Customer Loyalty score is rated right below Spencer Stuart.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Heidrick & Struggles International | 100% |
| Korn Ferry | 69% |
| Spencer Stuart | 64% |
| DHR International | 10% |
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DHR International Product Quality
4/5
DHR International has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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DHR International Product Information
DHR International’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
DHR International Product Quality vs. Competitors
Compared to its competitors, DHR International's Product Quality score is rated right above Spencer Stuart, and is preceded by Heidrick & Struggles International.
| COMPANY | Product Quality Score | |
|---|---|---|
| Heidrick & Struggles International | 5/5 |
| DHR International | 4/5 |
| Spencer Stuart | 3.5/5 |
| Korn Ferry | 3.5/5 |
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DHR International Pricing
DHR International ROI & Value For Money
4/5
DHR International has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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DHR International Pricing vs. Competitors
Compared to its competitors, DHR International's ROI score is rated right above Spencer Stuart, and is preceded by Heidrick & Struggles International.
| COMPANY | Pricing Score | |
|---|---|---|
| Heidrick & Struggles International | 5/5 |
| DHR International | 4/5 |
| Spencer Stuart | 3.6/5 |
| Korn Ferry | 3.3/5 |
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DHR International Customer Service
4/5
DHR International has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About DHR International's Customer Service
Address
71 South Wacker Drive, Suite 2700, Chicago, IL
Website
http://www.dhrinternational.com/
Phone Number
312-782-1581
DHR International Customer Service vs. Competitors
Compared to its competitors, DHR International's Customer Service score is rated right above Spencer Stuart, and is preceded by Heidrick & Struggles International.
| COMPANY | Customer Service Score | |
|---|---|---|
| Heidrick & Struggles International | 5/5 |
| DHR International | 4/5 |
| Spencer Stuart | 3.9/5 |
| Korn Ferry | 3.4/5 |
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Consumer vs. Employees
DHR International scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of DHR International would recommend the brand to a friend. ENPS measures how likely DHR International employees would recommend working at DHR International to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
