

Diamond Resorts owns and operates a chain of hotels and resorts that provides hospitality and vacation ownership management services. Among its major competitors, Diamond Resorts is ranked in 5th place for NPS while Hilton is 1st, and Eldorado Resorts is 2nd.
Diamond Resorts's Net Promoter Score (NPS) is a -54 with 20% Promoters, 6% Passives, and 74% Detractors. Net Promoter Score tracks whether Diamond Resorts's customers would recommend using the product based on a scale of -100 to 100.
| 20% | Promoters |
|---|---|
| 6% | Passives |
| 74% | Detractors |
| Summary | Date | Score |
|---|---|---|
Mar 2023 -50 | Mar 2023 | -50 |
May 2023 -50 | May 2023 | -50 |
Jul 2023 -52 | Jul 2023 | -52 |
Aug 2023 -52 | Aug 2023 | -52 |
Sep 2023 -52 | Sep 2023 | -52 |
Oct 2023 -55 | Oct 2023 | -55 |
Nov 2023 -55 | Nov 2023 | -55 |
Feb 2024 -53 | Feb 2024 | -53 |
Mar 2024 -55 | Mar 2024 | -55 |
May 2024 -55 | May 2024 | -55 |
Nov 2024 -55 | Nov 2024 | -55 |
Mar 2025 -54 | Mar 2025 | -54 |
Diamond Resorts is ranked #4 for NPS among its competitors. Hilton and Eldorado Resorts come in first and second, with Wyndham Worldwide Corp coming in at third.
![]() Diamond Resorts | ![]() Hilton | ![]() Wyndham Worldwide Corp | ![]() Eldorado Resorts | |
| Global Ranking | #- | #84 | #- | #- |
| NPS | -54 | 26 | -48 | -22 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $32.46B | $5.92B | $2.98B |
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Male customers rated Diamond Resorts's NPS 4 points higher than Female customers.
Diamond Resorts's NPS was rated -78 by Male customers on Comparably.
Diamond Resorts's NPS was rated -82 by Female customers on Comparably.
Diamond Resorts's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -74 | Caucasian | -74 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
African American/Black -100 | African American/Black | -100 |
Other -100 | Other | -100 |
Diamond Resorts's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Diamond Resorts's NPS was rated the highest by customers who have used Diamond Resorts's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -80 | Less than 1 Year | -80 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -50 | 5 to 10 Years | -50 |
Over 10 Years -70 | Over 10 Years | -70 |
Compared to its competitors, Diamond Resorts's NPS is rated right below Wyndham Worldwide Corp.
| COMPANY | NPS Score | |
|---|---|---|
![]() | Hilton | 26 |
![]() | Eldorado Resorts | -22 |
![]() | RCI Hospitality Holdings | -39 |
![]() | Wyndham Worldwide Corp | -48 |
![]() | Diamond Resorts | -54 |
Out of the 6 Diamond Resorts customer reviews 0 were positive and 6 were constructive. Diamond Resorts customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of Diamond Resorts users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Female customers rated Diamond Resorts's Customer Loyalty score 4% higher than Male customers.
Diamond Resorts's Customer Loyalty score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Diamond Resorts's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.
| Summary | Age | Score |
|---|---|---|
36-40 40% | 36-40 | 40% |
46-50 44% | 46-50 | 44% |
51-55 100% | 51-55 | 100% |
56-60 10% | 56-60 | 10% |
61-65 82% | 61-65 | 82% |
66+ 67% | 66+ | 67% |
Diamond Resorts's Customer Loyalty score was rated the highest by customers who have used Diamond Resorts's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Diamond Resorts's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Compared to its competitors, Diamond Resorts's Customer Loyalty score is rated right above Wyndham Worldwide Corp, and is preceded by RCI Hospitality Holdings.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | Eldorado Resorts | 88% |
![]() | Hilton | 78% |
![]() | RCI Hospitality Holdings | 73% |
![]() | Diamond Resorts | 62% |
![]() | Wyndham Worldwide Corp | 61% |
Diamond Resorts has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Diamond Resorts' overall Product Quality score rated by its users and customers.
Diamond Resorts’s product quality score is a 2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Diamond Resorts's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Diamond Resorts the lowest at 1.5.
Diamond Resorts's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by Other customers.
Male customers rated Diamond Resorts's Product Quality score 0.1 stars higher than Female customers.
Diamond Resorts's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Diamond Resorts's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
46-50 1.6 | 46-50 | 1.6 |
51-55 1.8 | 51-55 | 1.8 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.9 | 66+ | 1.9 |
Diamond Resorts's Product Quality score was rated the highest by customers who have used Diamond Resorts's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Diamond Resorts's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Compared to its competitors, Diamond Resorts's Product Quality score is rated right below Wyndham Worldwide Corp.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | Hilton | 3.8/5 |
![]() | Eldorado Resorts | 2.7/5 |
![]() | RCI Hospitality Holdings | 2.3/5 |
![]() | Wyndham Worldwide Corp | 2/5 |
![]() | Diamond Resorts | 2/5 |
Diamond Resorts has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Diamond Resorts' overall ROI score rated by its users and customers.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Diamond Resorts.
Diamond Resorts's ROI score was rated highest by customers ages 46-50, and rated lowest by customers from the Tech industry.
Diamond Resorts's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Diamond Resorts's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Diamond Resorts's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
46-50 2 | 46-50 | 2 |
51-55 2 | 51-55 | 2 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.6 | 66+ | 1.6 |
Diamond Resorts's ROI score was rated the highest by customers who have used Diamond Resorts's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Diamond Resorts's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Compared to its competitors, Diamond Resorts's ROI score is rated right below Wyndham Worldwide Corp.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | Hilton | 3.7/5 |
![]() | Eldorado Resorts | 2.5/5 |
![]() | RCI Hospitality Holdings | 2.3/5 |
![]() | Wyndham Worldwide Corp | 1.9/5 |
![]() | Diamond Resorts | 1.9/5 |
Diamond Resorts has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Diamond Resorts's Customer Satisfaction score was rated highest by customers ages 66+, and rated lowest by customers who have used Diamond Resorts's products/services for Less than 1 Year.
Male customers rated Diamond Resorts's Customer Satisfaction score 5 points higher than Female customers.
Very Satisfied | 0% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 14% | |
Very Dissatisfied | 58% |
Very Satisfied | 9% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 18% | |
Very Dissatisfied | 73% |
Diamond Resorts' Customer Satisfaction (CSAT) score was rated 10% according to Caucasian users and customers.
Diamond Resorts' Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
Diamond Resorts's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 0% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 33% |
Diamond Resorts's Customer Satisfaction score was rated the highest by customers who have used Diamond Resorts's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Compared to its competitors, Diamond Resorts's Customer Satisfaction score is rated right below Wyndham Worldwide Corp.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | Hilton | 74% |
![]() | Eldorado Resorts | 45% |
![]() | RCI Hospitality Holdings | 29% |
![]() | Wyndham Worldwide Corp | 28% |
![]() | Diamond Resorts | 25% |
Diamond Resorts has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Diamond Resorts' overall Customer Service score rated by its users and customers.
10600 W. Charleston Blvd., Las Vegas, NV 89135
https://www.diamondresorts.com/
Diamond Resorts's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by customers who have used Diamond Resorts's products/services for Less than 1 Year.
Male customers rated Diamond Resorts's Customer Service score 0.2 stars higher than Female customers.
Diamond Resorts's Customer Service score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.6 | Other | 1.6 |
Diamond Resorts's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
46-50 1.9 | 46-50 | 1.9 |
51-55 1.8 | 51-55 | 1.8 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Diamond Resorts's Customer Service score was rated the highest by customers who have used Diamond Resorts's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Diamond Resorts's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Compared to its competitors, Diamond Resorts's Customer Service score is rated right below Wyndham Worldwide Corp.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | Hilton | 3.8/5 |
![]() | Eldorado Resorts | 2.4/5 |
![]() | RCI Hospitality Holdings | 2.4/5 |
![]() | Wyndham Worldwide Corp | 2.3/5 |
![]() | Diamond Resorts | 1.9/5 |
Diamond Resorts has a 4.7/5 stars for its overall company culture rated by their employees

Diamond Resorts scored a -54 for Net Promoter Score and a 36 for Employee Net Promoter Score. NPS gauges how likely a customer of Diamond Resorts would recommend the brand to a friend. ENPS measures how likely Diamond Resorts employees would recommend working at Diamond Resorts to a friend.
| 20% | Promoters |
|---|---|
| 6% | Passive |
| 74% | Detractors |
| 59% | Promoters |
|---|---|
| 18% | Passive |
| 23% | Detractors |