-49
NPS
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Wyndham Worldwide Corp
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About Wyndham Worldwide Corp's Brand
Among its major competitors, Wyndham Worldwide Corp is ranked in 4th place for NPS while Marriott is 1st, and IHG is 2nd.Their current valuation is $5.92B
Brand at a Glance
60%
Customer Loyalty
2/5
Product Quality
2/5
Pricing
2.3/5
Customer Service
Wyndham Worldwide Corp Ranking
- #3 / 4 of its competitors
Wyndham Worldwide Corp NPS
Wyndham Worldwide Corp's Net Promoter Score (NPS) is a -49 with 17% Promoters, 17% Passives, and 66% Detractors. Net Promoter Score tracks whether Wyndham Worldwide Corp's customers would recommend using the product based on a scale of -100 to 100.
Wyndham Worldwide Corp Overall NPS
| 17% | Promoters |
|---|---|
| 17% | Passives |
| 66% | Detractors |
Wyndham Worldwide Corp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 -51 | Jul 2024 | -51 |
Oct 2024 -51 | Oct 2024 | -51 |
Dec 2024 -54 | Dec 2024 | -54 |
Feb 2025 -54 | Feb 2025 | -54 |
Mar 2025 -54 | Mar 2025 | -54 |
Apr 2025 -51 | Apr 2025 | -51 |
May 2025 -49 | May 2025 | -49 |
Jun 2025 -49 | Jun 2025 | -49 |
Aug 2025 -50 | Aug 2025 | -50 |
Sep 2025 -50 | Sep 2025 | -50 |
Nov 2025 -48 | Nov 2025 | -48 |
Jan 2026 -51 | Jan 2026 | -51 |
How Other Brands Compare
Wyndham Worldwide Corp is ranked third for NPS among its competitors. Marriott and Doubletree By Hilton come in first and second, with Days Inn coming in at #4. Among those competitors, it is the lowest valued company behind Marriott.
Wyndham Worldwide Corp |  Marriott |  Doubletree By Hilton |  Days Inn | |
| Global Ranking | #- | #79 | #- | #- |
| NPS | -49 | 15 | -44 | -93 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $5.92B | $44.20B | $32.46B | $6.70B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wyndham Worldwide Corp NPS by Gender
Female customers rated Wyndham Worldwide Corp's NPS 35 points higher than Male customers.
Male
-92
Wyndham Worldwide Corp's NPS was rated -92 by Male customers on Comparably.
0%
Promoters
8%
Passives
92%
Detractors
Female
-57
Wyndham Worldwide Corp's NPS was rated -57 by Female customers on Comparably.
14%
Promoters
15%
Passives
71%
Detractors
Wyndham Worldwide Corp NPS by Ethnicity
Wyndham Worldwide Corp's NPS was rated -75 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -75 | Caucasian | -75 |
Wyndham Worldwide Corp NPS by Age
Wyndham Worldwide Corp's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 41-45.
Wyndham Worldwide Corp NPS by Usage
Wyndham Worldwide Corp's NPS was rated the highest by customers who have used Wyndham Worldwide Corp's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -67 | Less than 1 Year | -67 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
Over 10 Years -76 | Over 10 Years | -76 |
Wyndham Worldwide Corp NPS vs. Competitors
Compared to its competitors, Wyndham Worldwide Corp's NPS is rated right above Days Inn, and is preceded by Doubletree By Hilton.
| COMPANY | NPS Score | |
|---|---|---|
| Marriott | 15 |
 | IHG | 14 |
| Doubletree By Hilton | -44 |
| Wyndham Worldwide Corp | -49 |
| Days Inn | -93 |
Wyndham Worldwide Corp Customer Reviews
Out of the 5 Wyndham Worldwide Corp customer reviews 0 were positive and 5 were constructive. Wyndham Worldwide Corp customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Wyndham Worldwide Corp Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Wyndham Worldwide Corp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Wyndham Worldwide Corp Customer Loyalty Score by Gender
Female customers rated Wyndham Worldwide Corp's Customer Loyalty score 9% higher than Male customers.
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Male
78%
Yes
Female
87%
Yes
Wyndham Worldwide Corp Customer Loyalty Score by Ethnicity
Wyndham Worldwide Corp's Customer Loyalty score was rated 85% by Caucasian customers on Comparably.
% who answered "Yes"
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85
out of 100
Caucasian
Wyndham Worldwide Corp Customer Loyalty Score by Age
Wyndham Worldwide Corp's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 100% | 41-45 | 100% |
46-50 70% | 46-50 | 70% |
66+ 78% | 66+ | 78% |
Wyndham Worldwide Corp Customer Loyalty Score by Usage
Wyndham Worldwide Corp's Customer Loyalty score was rated the highest by customers who have used Wyndham Worldwide Corp's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Wyndham Worldwide Corp Customer Loyalty Score by Industry
Wyndham Worldwide Corp's Customer Loyalty score was rated 70% by both Accounting and Hospitality industry customers.
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Wyndham Worldwide Corp Customer Loyalty vs. Competitors
Compared to its competitors, Wyndham Worldwide Corp's Customer Loyalty score is rated right above Days Inn, and is preceded by Doubletree By Hilton.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Marriott | 81% |
| IHG | 75% |
| Doubletree By Hilton | 69% |
| Wyndham Worldwide Corp | 60% |
| Days Inn | 57% |
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Wyndham Worldwide Corp Product Quality
2/5
Wyndham Worldwide Corp has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
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Wyndham Worldwide Corp Product Information
Wyndham Worldwide Corp’s product quality score is a 2 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Wyndham Worldwide Corp's product the highest. Reviewers from the Hospitality industry rated Wyndham Worldwide Corp the lowest at 2.
- Company Size
- 10,000+ Employees
Quick Insights into Wyndham Worldwide Corp Product Quality
Wyndham Worldwide Corp's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by Male customers.
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Ranked Wyndham Worldwide Corp Product Quality the Highest
Ranked Wyndham Worldwide Corp Product Quality the Lowest
Wyndham Worldwide Corp Product Quality Score by Gender
Female customers rated Wyndham Worldwide Corp's Product Quality score 0.4 stars higher than Male customers.
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Male
1.5/5
Female
1.9/5
Wyndham Worldwide Corp Product Quality Score by Ethnicity
Wyndham Worldwide Corp's Product Quality score was rated 1.6 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Wyndham Worldwide Corp Product Quality Score by Age
Wyndham Worldwide Corp's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
46-50 1.6 | 46-50 | 1.6 |
66+ 2.1 | 66+ | 2.1 |
Wyndham Worldwide Corp Product Quality Score by Usage
Wyndham Worldwide Corp's Product Quality score was rated the highest by customers who have used Wyndham Worldwide Corp's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Wyndham Worldwide Corp Product Quality Score by Industry
Wyndham Worldwide Corp's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Hospitality industry customers.
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Wyndham Worldwide Corp Product Quality vs. Competitors
Compared to its competitors, Wyndham Worldwide Corp's Product Quality score is rated right above Days Inn, and is preceded by Doubletree By Hilton.
| COMPANY | Product Quality Score | |
|---|---|---|
| IHG | 3.6/5 |
| Marriott | 3.5/5 |
| Doubletree By Hilton | 2.1/5 |
| Wyndham Worldwide Corp | 2/5 |
| Days Inn | 1.5/5 |
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Wyndham Worldwide Corp Pricing
Wyndham Worldwide Corp ROI & Value For Money
2/5
Wyndham Worldwide Corp has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Wyndham Worldwide Corp Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Hospitality industry think that they had the lowest ROI from Wyndham Worldwide Corp.
Quick Insights into Wyndham Worldwide Corp ROI
Wyndham Worldwide Corp's ROI score was rated highest by customers from the Accounting industry, and rated lowest by Male customers.
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Ranked Wyndham Worldwide Corp ROI the Highest
Ranked Wyndham Worldwide Corp ROI the Lowest
Wyndham Worldwide Corp ROI Score by Gender
Female customers rated Wyndham Worldwide Corp's ROI score 0.6 stars higher than Male customers.
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Male
1.5/5
Female
2.1/5
Wyndham Worldwide Corp ROI Score by Ethnicity
Wyndham Worldwide Corp's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Wyndham Worldwide Corp ROI Score by Age
Wyndham Worldwide Corp's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
46-50 2 | 46-50 | 2 |
66+ 1.9 | 66+ | 1.9 |
Wyndham Worldwide Corp ROI Score by Usage
Wyndham Worldwide Corp's ROI score was rated the highest by customers who have used Wyndham Worldwide Corp's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Wyndham Worldwide Corp ROI Score by Industry
Wyndham Worldwide Corp's ROI score was rated the highest by Accounting industry customers, and the lowest by Hospitality industry customers.
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Wyndham Worldwide Corp Pricing vs. Competitors
Compared to its competitors, Wyndham Worldwide Corp's ROI score is rated right above Days Inn, and is preceded by Doubletree By Hilton.
| COMPANY | Pricing Score | |
|---|---|---|
| IHG | 3.5/5 |
| Marriott | 3.4/5 |
| Doubletree By Hilton | 2.1/5 |
| Wyndham Worldwide Corp | 2/5 |
| Days Inn | 1.5/5 |
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Wyndham Worldwide Corp Customer Satisfaction (CSAT)
Wyndham Worldwide Corp Customer Satisfaction (CSAT) Score
26 / 100
Wyndham Worldwide Corp has an overall Customer Satisfaction score of 26 rated by its users and customers.
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Very Satisfied
13%
Satisfied
13%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
24%
Very Dissatisfied
39%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Wyndham Worldwide Corp Customer Satisfaction
Wyndham Worldwide Corp's Customer Satisfaction score was rated highest by customers who have used Wyndham Worldwide Corp's products/services for 1 to 2 Years, and rated lowest by customers ages 41-45.
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Ranked Wyndham Worldwide Corp Customer Satisfaction the Highest
Ranked Wyndham Worldwide Corp Customer Satisfaction the Lowest
Wyndham Worldwide Corp Customer Satisfaction Score by Gender
Female customers rated Wyndham Worldwide Corp's Customer Satisfaction score 24 points higher than Male customers.
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9 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 27% | |
Very Dissatisfied | 55% |
33 / 100
FemaleVery Satisfied | 16% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
Wyndham Worldwide Corp Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Wyndham Worldwide Corp's Customer Satisfaction (CSAT) score was rated 16% according to Caucasian users and customers.
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16 / 100
Very Satisfied
8%
Satisfied
8%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
17%
Very Dissatisfied
50%
Wyndham Worldwide Corp Customer Satisfaction Score by Age
Wyndham Worldwide Corp's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 0% | |||||||||||||||
| 46-50 | 33% | |||||||||||||||
| 66+ | 25% |
Wyndham Worldwide Corp Customer Satisfaction Score by Usage
Wyndham Worldwide Corp's Customer Satisfaction score was rated the highest by customers who have used Wyndham Worldwide Corp's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Wyndham Worldwide Corp Customer Satisfaction Score by Industry
Wyndham Worldwide Corp's Customer Satisfaction score was rated 0 points by Hospitality industry customers.
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{
"title": "Wyndham Worldwide Corp Customer Satisfaction Score by Industry",
"text": "Wyndham Worldwide Corp's Customer Satisfaction score was rated 0 points by Hospitality industry customers.",
"bars": [
{
"label": "Hospitality",
"groupId": 523,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Wyndham Worldwide Corp's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
]
}Wyndham Worldwide Corp Customer Satisfaction vs. Competitors
Compared to its competitors, Wyndham Worldwide Corp's Customer Satisfaction score is rated right above Days Inn, and is preceded by Doubletree By Hilton.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Marriott | 64% |
| IHG | 63% |
| Doubletree By Hilton | 27% |
| Wyndham Worldwide Corp | 26% |
| Days Inn | 8% |
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Wyndham Worldwide Corp Customer Service
2.3/5
Wyndham Worldwide Corp has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
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About Wyndham Worldwide Corp's Customer Service
Website
https://www.wyndhamdestinations.com
Quick Insights into Wyndham Worldwide Corp Customer Service
Wyndham Worldwide Corp's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by customers who have used Wyndham Worldwide Corp's products/services for Over 10 Years.
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Ranked Wyndham Worldwide Corp Customer Service the Highest
Ranked Wyndham Worldwide Corp Customer Service the Lowest
Wyndham Worldwide Corp Customer Service Score by Gender
Female customers rated Wyndham Worldwide Corp's Customer Service score 0.4 stars higher than Male customers.
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Male
1.5/5
Female
1.9/5
Wyndham Worldwide Corp Customer Service Score by Ethnicity
Wyndham Worldwide Corp's Customer Service score was rated 1.8 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Wyndham Worldwide Corp Customer Service Score by Age
Wyndham Worldwide Corp's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
46-50 1.8 | 46-50 | 1.8 |
66+ 2.5 | 66+ | 2.5 |
Wyndham Worldwide Corp Customer Service Score by Usage
Wyndham Worldwide Corp's Customer Service score was rated the highest by customers who have used Wyndham Worldwide Corp's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Wyndham Worldwide Corp Customer Service Score by Industry
Wyndham Worldwide Corp's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Hospitality industry customers.
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Wyndham Worldwide Corp Customer Service vs. Competitors
Compared to its competitors, Wyndham Worldwide Corp's Customer Service score is rated right above Doubletree By Hilton, and is preceded by Marriott.
| COMPANY | Customer Service Score | |
|---|---|---|
| IHG | 3.5/5 |
| Marriott | 3.4/5 |
| Wyndham Worldwide Corp | 2.3/5 |
| Doubletree By Hilton | 2.1/5 |
| Days Inn | 1.5/5 |
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Wyndham Worldwide Corp as an Employer
2.5/5
Wyndham Worldwide Corp has a 2.5/5 stars for its overall company culture rated by their employees
bottom
20%
CEO of Wyndham Worldwide Corp
In the Bottom 20% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Wyndham Worldwide Corp scored a -49 for Net Promoter Score and a -36 for Employee Net Promoter Score. NPS gauges how likely a customer of Wyndham Worldwide Corp would recommend the brand to a friend. ENPS measures how likely Wyndham Worldwide Corp employees would recommend working at Wyndham Worldwide Corp to a friend.
Net Promoter Score
-49
NPS Score
| 17% | Promoters |
|---|---|
| 17% | Passive |
| 66% | Detractors |
Employee Net Promoter Score
-36
eNPS Score
| 24% | Promoters |
|---|---|
| 16% | Passive |
| 60% | Detractors |
