-42
NPS
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Doubletree By Hilton
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About Doubletree By Hilton's Brand
Among its major competitors, Doubletree By Hilton is ranked in 5th place for NPS while Starwood Hotels & Resorts is 1st, and Hyatt is 2nd.Their current valuation is $32.46B
Brand at a Glance
68%
Customer Loyalty
2.1/5
Product Quality
2.1/5
Pricing
2.1/5
Customer Service
Doubletree By Hilton Ranking
- #3 / 4 of its competitors
Doubletree By Hilton NPS
Doubletree By Hilton's Net Promoter Score (NPS) is a -42 with 25% Promoters, 8% Passives, and 67% Detractors. Net Promoter Score tracks whether Doubletree By Hilton's customers would recommend using the product based on a scale of -100 to 100.
Doubletree By Hilton Overall NPS
| 25% | Promoters |
|---|---|
| 8% | Passives |
| 67% | Detractors |
Doubletree By Hilton NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2024 -44 | Sep 2024 | -44 |
Oct 2024 -44 | Oct 2024 | -44 |
Dec 2024 -44 | Dec 2024 | -44 |
Jan 2025 -44 | Jan 2025 | -44 |
Feb 2025 -44 | Feb 2025 | -44 |
Mar 2025 -44 | Mar 2025 | -44 |
Apr 2025 -44 | Apr 2025 | -44 |
Jul 2025 -44 | Jul 2025 | -44 |
Oct 2025 -44 | Oct 2025 | -44 |
Nov 2025 -44 | Nov 2025 | -44 |
Dec 2025 -44 | Dec 2025 | -44 |
Jan 2026 -42 | Jan 2026 | -42 |
How Other Brands Compare
Doubletree By Hilton is ranked third for NPS among its competitors. Hyatt and Hilton come in first and second, with Wyndham Worldwide Corp coming in at #4. Among those competitors, it is the second most valued company.
Doubletree By Hilton |  Hilton |  Hyatt |  Wyndham Worldwide Corp | |
| Global Ranking | #- | #84 | #170 | #- |
| NPS | -42 | 26 | 32 | -48 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $32.46B | $32.46B | $3.28B | $5.92B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Doubletree By Hilton NPS by Gender
Female customers rated Doubletree By Hilton's NPS 3 points higher than Male customers.
Male
-61
Doubletree By Hilton's NPS was rated -61 by Male customers on Comparably.
18%
Promoters
3%
Passives
79%
Detractors
Female
-58
Doubletree By Hilton's NPS was rated -58 by Female customers on Comparably.
17%
Promoters
8%
Passives
75%
Detractors
Doubletree By Hilton NPS by Ethnicity
Doubletree By Hilton's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -65 | Caucasian | -65 |
African American/Black -73 | African American/Black | -73 |
Asian or Pacific Islander -16 | Asian or Pacific Islander | -16 |
Other -70 | Other | -70 |
Doubletree By Hilton NPS by Age
Doubletree By Hilton's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Doubletree By Hilton NPS by Usage
Doubletree By Hilton's NPS was rated the highest by customers who have used Doubletree By Hilton's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -42 | Less than 1 Year | -42 |
1 to 2 Years 7 | 1 to 2 Years | 7 |
2 to 5 Years -88 | 2 to 5 Years | -88 |
5 to 10 Years -92 | 5 to 10 Years | -92 |
Over 10 Years -84 | Over 10 Years | -84 |
Doubletree By Hilton NPS vs. Competitors
Compared to its competitors, Doubletree By Hilton's NPS is rated right above Wyndham Worldwide Corp, and is preceded by The Coaching Inn Group.
| COMPANY | NPS Score | |
|---|---|---|
 | Starwood Hotels & Resorts | 67 |
| Hyatt | 32 |
 | Whitbread | 28 |
| Hilton | 26 |
 | The Coaching Inn Group | N/A |
| Doubletree By Hilton | -42 |
| Wyndham Worldwide Corp | -48 |
Doubletree By Hilton Customer Reviews
Out of the 17 Doubletree By Hilton customer reviews 6 were positive and 11 were constructive. Doubletree By Hilton customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Doubletree By Hilton Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Doubletree By Hilton users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Doubletree By Hilton Customer Loyalty Score by Gender
Doubletree By Hilton's Customer Loyalty score was rated 70 by both Female and Male customers on Comparably.
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Male
70%
Yes
Female
70%
Yes
Doubletree By Hilton Customer Loyalty Score by Ethnicity
Doubletree By Hilton's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Doubletree By Hilton.
74
out of 100
Caucasian
67
out of 100
African American/Black
79
out of 100
Asian or Pacific Islander
52
out of 100
Other
Doubletree By Hilton Customer Loyalty Score by Age
Doubletree By Hilton's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 87% | 18-25 | 87% |
26-30 89% | 26-30 | 89% |
31-35 55% | 31-35 | 55% |
36-40 78% | 36-40 | 78% |
41-45 40% | 41-45 | 40% |
46-50 61% | 46-50 | 61% |
51-55 75% | 51-55 | 75% |
56-60 89% | 56-60 | 89% |
61-65 74% | 61-65 | 74% |
66+ 46% | 66+ | 46% |
Doubletree By Hilton Customer Loyalty Score by Usage
Doubletree By Hilton's Customer Loyalty score was rated the highest by customers who have used Doubletree By Hilton's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Doubletree By Hilton Customer Loyalty Score by Industry
Doubletree By Hilton's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Retail industry customers.
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Doubletree By Hilton Customer Loyalty vs. Competitors
Compared to its competitors, Doubletree By Hilton's Customer Loyalty score is rated right above Wyndham Worldwide Corp, and is preceded by Whitbread.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Starwood Hotels & Resorts | 100% |
| Hyatt | 79% |
| Hilton | 78% |
| Whitbread | 72% |
| Doubletree By Hilton | 68% |
| Wyndham Worldwide Corp | 61% |
| The Coaching Inn Group | N/A |
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Doubletree By Hilton Product Quality
2.1/5
Doubletree By Hilton has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
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Doubletree By Hilton Product Information
Doubletree By Hilton’s product quality score is a 2.1 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Doubletree By Hilton's product the highest. Reviewers from the Arts and Entertainment industry rated Doubletree By Hilton the lowest at 1.5.
- Company Size
- 10,000+ Employees
Quick Insights into Doubletree By Hilton Product Quality
Doubletree By Hilton's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Retail industry.
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Ranked Doubletree By Hilton Product Quality the Highest
Ranked Doubletree By Hilton Product Quality the Lowest
Doubletree By Hilton Product Quality Score by Gender
Male customers rated Doubletree By Hilton's Product Quality score 0.1 stars higher than Female customers.
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Male
1.8/5
Female
1.7/5
Doubletree By Hilton Product Quality Score by Ethnicity
Doubletree By Hilton's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Doubletree By Hilton.
0
1
2
3
4
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.8 | African American/Black | 1.8 |
Asian or Pacific Islander 2.5 | Asian or Pacific Islander | 2.5 |
Other 1.6 | Other | 1.6 |
Doubletree By Hilton Product Quality Score by Age
Doubletree By Hilton's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 2.4 | 26-30 | 2.4 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.6 | 36-40 | 1.6 |
41-45 3.1 | 41-45 | 3.1 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2 | 61-65 | 2 |
66+ 1.5 | 66+ | 1.5 |
Doubletree By Hilton Product Quality Score by Usage
Doubletree By Hilton's Product Quality score was rated the highest by customers who have used Doubletree By Hilton's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Doubletree By Hilton Product Quality Score by Industry
Doubletree By Hilton's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Retail industry customers.
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Doubletree By Hilton Product Quality vs. Competitors
Compared to its competitors, Doubletree By Hilton's Product Quality score is rated right above Wyndham Worldwide Corp, and is preceded by Hilton.
| COMPANY | Product Quality Score | |
|---|---|---|
| Starwood Hotels & Resorts | 4.5/5 |
| Hyatt | 4.1/5 |
| Whitbread | 3.8/5 |
| Hilton | 3.8/5 |
| Doubletree By Hilton | 2.1/5 |
| Wyndham Worldwide Corp | 2/5 |
| The Coaching Inn Group | N/A |
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Doubletree By Hilton Pricing
Doubletree By Hilton ROI & Value For Money
2.1/5
Doubletree By Hilton has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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Doubletree By Hilton Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from Doubletree By Hilton.
Quick Insights into Doubletree By Hilton ROI
Doubletree By Hilton's ROI score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Retail industry.
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Ranked Doubletree By Hilton ROI the Highest
Ranked Doubletree By Hilton ROI the Lowest
Doubletree By Hilton ROI Score by Gender
Male customers rated Doubletree By Hilton's ROI score 0.2 stars higher than Female customers.
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Male
1.9/5
Female
1.7/5
Doubletree By Hilton ROI Score by Ethnicity
Doubletree By Hilton's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 2.5 | Asian or Pacific Islander | 2.5 |
Other 1.6 | Other | 1.6 |
Doubletree By Hilton ROI Score by Age
Doubletree By Hilton's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Doubletree By Hilton.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 2.4 | 26-30 | 2.4 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.7 | 36-40 | 1.7 |
41-45 3 | 41-45 | 3 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2.6 | 61-65 | 2.6 |
66+ 1.5 | 66+ | 1.5 |
Doubletree By Hilton ROI Score by Usage
Doubletree By Hilton's ROI score was rated the highest by customers who have used Doubletree By Hilton's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Doubletree By Hilton ROI Score by Industry
Doubletree By Hilton's ROI score was rated the highest by Accounting industry customers, and the lowest by Retail industry customers.
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Doubletree By Hilton Pricing vs. Competitors
Compared to its competitors, Doubletree By Hilton's ROI score is rated right above Wyndham Worldwide Corp, and is preceded by Whitbread.
| COMPANY | Pricing Score | |
|---|---|---|
| Starwood Hotels & Resorts | 5/5 |
| Hyatt | 3.9/5 |
| Hilton | 3.7/5 |
| Whitbread | 3.6/5 |
| Doubletree By Hilton | 2.1/5 |
| Wyndham Worldwide Corp | 1.9/5 |
| The Coaching Inn Group | N/A |
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Doubletree By Hilton Customer Satisfaction (CSAT)
Doubletree By Hilton Customer Satisfaction (CSAT) Score
28 / 100
Doubletree By Hilton has an overall Customer Satisfaction score of 28 rated by its users and customers.
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Very Satisfied
21%
Satisfied
7%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
18%
Very Dissatisfied
49%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Doubletree By Hilton Customer Satisfaction
Doubletree By Hilton's Customer Satisfaction score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Retail industry.
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Ranked Doubletree By Hilton Customer Satisfaction the Highest
Ranked Doubletree By Hilton Customer Satisfaction the Lowest
Doubletree By Hilton Customer Satisfaction Score by Gender
Female customers rated Doubletree By Hilton's Customer Satisfaction score 8 points higher than Male customers.
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18 / 100
MaleVery Satisfied | 18% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 21% | |
Very Dissatisfied | 55% |
26 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 6% | |
Neither Satisfied nor Dissatisfied | 1% | |
Dissatisfied | 14% | |
Very Dissatisfied | 59% |
Doubletree By Hilton Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Doubletree By Hilton's Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
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20 / 100
Very Satisfied
15%
Satisfied
5%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
15%
Very Dissatisfied
63%
CSAT according to African American/Black
Doubletree By Hilton's Customer Satisfaction (CSAT) score was rated 18% according to African American/Black users and customers.
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18 / 100
Very Satisfied
9%
Satisfied
9%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
27%
Very Dissatisfied
55%
CSAT according to Asian or Pacific Islander
Doubletree By Hilton's Customer Satisfaction (CSAT) score was rated 38% according to Asian or Pacific Islander users and customers.
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38 / 100
Very Satisfied
38%
Satisfied
0%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
8%
Very Dissatisfied
39%
CSAT according to Other
Doubletree By Hilton's Customer Satisfaction (CSAT) score was rated 17% according to Other users and customers.
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17 / 100
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
24%
Very Dissatisfied
59%
Doubletree By Hilton Customer Satisfaction Score by Age
Doubletree By Hilton's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Doubletree By Hilton.
0
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40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 71% | |||||||||||||||
| 26-30 | 50% | |||||||||||||||
| 31-35 | 12% | |||||||||||||||
| 36-40 | 25% | |||||||||||||||
| 41-45 | 67% | |||||||||||||||
| 46-50 | 14% | |||||||||||||||
| 51-55 | 12% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 29% | |||||||||||||||
| 66+ | 6% |
Doubletree By Hilton Customer Satisfaction Score by Usage
Doubletree By Hilton's Customer Satisfaction score was rated the highest by customers who have used Doubletree By Hilton's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Doubletree By Hilton Customer Satisfaction Score by Industry
Doubletree By Hilton's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Retail industry customers.
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{
"title": "Doubletree By Hilton Customer Satisfaction Score by Industry",
"text": "Doubletree By Hilton's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Retail industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Doubletree By Hilton's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Accounting",
"groupId": 495,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Doubletree By Hilton's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Doubletree By Hilton's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Construction",
"groupId": 510,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Doubletree By Hilton's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Education",
"groupId": 515,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Doubletree By Hilton's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 8,
"stars": 0,
"csatScore": 8,
"text": "Doubletree By Hilton's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 8
},
{
"label": "Hospitality",
"groupId": 523,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Doubletree By Hilton's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Legal",
"groupId": 529,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Doubletree By Hilton's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Retail",
"groupId": 559,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Doubletree By Hilton's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}Doubletree By Hilton Customer Satisfaction vs. Competitors
Compared to its competitors, Doubletree By Hilton's Customer Satisfaction score is rated right above The Coaching Inn Group, and is preceded by Wyndham Worldwide Corp.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Starwood Hotels & Resorts | 100% |
| Hyatt | 81% |
| Whitbread | 75% |
| Hilton | 74% |
| Wyndham Worldwide Corp | 28% |
| Doubletree By Hilton | 27% |
| The Coaching Inn Group | 0% |
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Doubletree By Hilton Customer Service
2.1/5
Doubletree By Hilton has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
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About Doubletree By Hilton's Customer Service
Website
https://doubletree3.hilton.com/
Quick Insights into Doubletree By Hilton Customer Service
Doubletree By Hilton's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Retail industry.
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Ranked Doubletree By Hilton Customer Service the Highest
Ranked Doubletree By Hilton Customer Service the Lowest
Doubletree By Hilton Customer Service Score by Gender
Male customers rated Doubletree By Hilton's Customer Service score 0.1 stars higher than Female customers.
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Male
1.9/5
Female
1.8/5
Doubletree By Hilton Customer Service Score by Ethnicity
Doubletree By Hilton's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Doubletree By Hilton.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 2.4 | Asian or Pacific Islander | 2.4 |
Other 1.9 | Other | 1.9 |
Doubletree By Hilton Customer Service Score by Age
Doubletree By Hilton's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 2.5 | 26-30 | 2.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 2 | 36-40 | 2 |
41-45 3 | 41-45 | 3 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2.5 | 61-65 | 2.5 |
66+ 1.5 | 66+ | 1.5 |
Doubletree By Hilton Customer Service Score by Usage
Doubletree By Hilton's Customer Service score was rated the highest by customers who have used Doubletree By Hilton's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Doubletree By Hilton Customer Service Score by Industry
Doubletree By Hilton's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Retail industry customers.
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Doubletree By Hilton Customer Service vs. Competitors
Compared to its competitors, Doubletree By Hilton's Customer Service score is rated right above The Coaching Inn Group, and is preceded by Wyndham Worldwide Corp.
| COMPANY | Customer Service Score | |
|---|---|---|
| Starwood Hotels & Resorts | 5/5 |
| Hyatt | 4/5 |
| Hilton | 3.8/5 |
| Whitbread | 3.6/5 |
| Wyndham Worldwide Corp | 2.3/5 |
| Doubletree By Hilton | 2.1/5 |
| The Coaching Inn Group | N/A |
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Doubletree By Hilton as an Employer
3.0/5
Doubletree By Hilton has a 3.0/5 stars for its overall company culture rated by their employees
top
40%
CEO of Doubletree By Hilton
In the Top 40% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Doubletree By Hilton scored a -42 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of Doubletree By Hilton would recommend the brand to a friend. ENPS measures how likely Doubletree By Hilton employees would recommend working at Doubletree By Hilton to a friend.
Net Promoter Score
-42
NPS Score
| 25% | Promoters |
|---|---|
| 8% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
8
eNPS Score
| 46% | Promoters |
|---|---|
| 16% | Passive |
| 38% | Detractors |
