20
NPS
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Diaverum
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About Diaverum's Brand
Diaverum is one of the world’s largest independent renal care providers. We can devote all our efforts to developing the best renal care Among its major competitors, Diaverum is ranked in 2nd place for NPS while B. Braun Melsungen is 1st, and DaVita is 3rd.
Brand at a Glance
68%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Diaverum Ranking
- #2 / 3 of its competitors
Diaverum NPS
Diaverum's Net Promoter Score (NPS) is a 20 with 40% Promoters, 40% Passives, and 20% Detractors. Net Promoter Score tracks whether Diaverum's customers would recommend using the product based on a scale of -100 to 100.
Diaverum Overall NPS
| 40% | Promoters |
|---|---|
| 40% | Passives |
| 20% | Detractors |
Diaverum NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 0 | Jul 2020 | 0 |
May 2022 50 | May 2022 | 50 |
Sep 2022 0 | Sep 2022 | 0 |
Nov 2022 25 | Nov 2022 | 25 |
Aug 2023 20 | Aug 2023 | 20 |
How Other Brands Compare
Diaverum is ranked second for NPS among its competitors. B. Braun Melsungen and DaVita come in first and third.
Diaverum |  DaVita |  B. Braun Melsungen | |
| Global Ranking | #- | #661 | #- |
| NPS | 20 | -26 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $11.17B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Diaverum NPS vs. Competitors
Compared to its competitors, Diaverum's NPS is rated right above DaVita, and is preceded by B. Braun Melsungen.
| COMPANY | NPS Score | |
|---|---|---|
| B. Braun Melsungen | 100 |
| Diaverum | 20 |
| DaVita | -26 |
Diaverum Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Diaverum users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Diaverum Customer Loyalty vs. Competitors
Compared to its competitors, Diaverum's Customer Loyalty score is rated right below DaVita.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| B. Braun Melsungen | 100% |
| DaVita | 73% |
| Diaverum | 68% |
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Diaverum Product Quality
3.6/5
Diaverum has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Diaverum Product Information
Diaverum’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.diaverum.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Healthcare
Diaverum Product Quality vs. Competitors
Compared to its competitors, Diaverum's Product Quality score is rated right above DaVita, and is preceded by B. Braun Melsungen.
| COMPANY | Product Quality Score | |
|---|---|---|
| B. Braun Melsungen | 5/5 |
| Diaverum | 3.6/5 |
| DaVita | 3/5 |
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Diaverum Pricing
Diaverum ROI & Value For Money
3.5/5
Diaverum has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Diaverum Pricing vs. Competitors
Compared to its competitors, Diaverum's ROI score is rated right above DaVita, and is preceded by B. Braun Melsungen.
| COMPANY | Pricing Score | |
|---|---|---|
| B. Braun Melsungen | 5/5 |
| Diaverum | 3.5/5 |
| DaVita | 2.8/5 |
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Diaverum Customer Satisfaction (CSAT)
Diaverum Customer Satisfaction (CSAT) Score
50 / 100
Diaverum has an overall Customer Satisfaction score of 50 rated by its users and customers.
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Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Diaverum Customer Satisfaction vs. Competitors
Compared to its competitors, Diaverum's Customer Satisfaction score is rated right above DaVita, and is preceded by B. Braun Melsungen.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| B. Braun Melsungen | 100% |
| Diaverum | 50% |
| DaVita | 47% |
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Diaverum Customer Service
3.5/5
Diaverum has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Diaverum's Customer Service
Website
http://www.diaverum.com/
Phone Number
46 4 62 87 30 00
Diaverum Customer Service vs. Competitors
Compared to its competitors, Diaverum's Customer Service score is rated right above DaVita, and is preceded by B. Braun Melsungen.
| COMPANY | Customer Service Score | |
|---|---|---|
| B. Braun Melsungen | 5/5 |
| Diaverum | 3.5/5 |
| DaVita | 3/5 |
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Diaverum as an Employer
2.5/5
Diaverum has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Diaverum scored a 20 for Net Promoter Score and a -78 for Employee Net Promoter Score. NPS gauges how likely a customer of Diaverum would recommend the brand to a friend. ENPS measures how likely Diaverum employees would recommend working at Diaverum to a friend.
Net Promoter Score
20
NPS Score
| 40% | Promoters |
|---|---|
| 40% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-78
eNPS Score
| 7% | Promoters |
|---|---|
| 8% | Passive |
| 85% | Detractors |
