34
NPS
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Digital Marketer
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About Digital Marketer's Brand
We're DigitalMarketer, a research, training and certification company that focuses on sharing what’s new and what’s actually working in digital marketing. Among its major competitors, Digital Marketer is ranked in 2nd place for NPS while HubSpot is 1st, and eMarketer is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
4/5
Customer Service
Digital Marketer Ranking
- #2 / 4 of its competitors
Digital Marketer NPS
Digital Marketer's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Digital Marketer's customers would recommend using the product based on a scale of -100 to 100.
Digital Marketer Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Digital Marketer NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Feb 2022 0 | Feb 2022 | 0 |
Mar 2023 33 | Mar 2023 | 33 |
How Other Brands Compare
Digital Marketer is ranked second for NPS among its competitors. HubSpot and eMarketer come in first and third, with Smart Passive Income coming in at #4.
Digital Marketer |  HubSpot |  eMarketer |  Smart Passive Income | |
| Global Ranking | #- | #224 | #- | #- |
| NPS | 34 | 35 | -50 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $22.51B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Digital Marketer NPS vs. Competitors
Compared to its competitors, Digital Marketer's NPS is rated right above eMarketer, and is preceded by HubSpot.
| COMPANY | NPS Score | |
|---|---|---|
| HubSpot | 35 |
| Digital Marketer | 34 |
| eMarketer | -50 |
Digital Marketer Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Digital Marketer users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Digital Marketer Customer Loyalty vs. Competitors
Compared to its competitors, Digital Marketer's Customer Loyalty score is rated right above eMarketer.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Digital Marketer | 100% |
| eMarketer | 100% |
| HubSpot | 79% |
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Digital Marketer Product Quality
5/5
Digital Marketer has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Digital Marketer's overall Product Quality score rated by its users and customers.
Digital Marketer Product Information
Digital Marketer’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Marketing, Advertising and Research
Digital Marketer Product Quality vs. Competitors
Compared to its competitors, Digital Marketer's Product Quality score is rated right above HubSpot.
| COMPANY | Product Quality Score | |
|---|---|---|
| Digital Marketer | 5/5 |
| HubSpot | 4.2/5 |
| eMarketer | 3.4/5 |
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Digital Marketer Pricing
Digital Marketer ROI & Value For Money
5/5
Digital Marketer has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Digital Marketer's overall ROI score rated by its users and customers.
Digital Marketer Pricing vs. Competitors
Compared to its competitors, Digital Marketer's ROI score is rated right above eMarketer.
| COMPANY | Pricing Score | |
|---|---|---|
| Digital Marketer | 5/5 |
| eMarketer | 4.5/5 |
| HubSpot | 4/5 |
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Digital Marketer Customer Satisfaction (CSAT)
Digital Marketer Customer Satisfaction (CSAT) Score
100 / 100
Digital Marketer has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Digital Marketer Customer Satisfaction vs. Competitors
Compared to its competitors, Digital Marketer's Customer Satisfaction score is rated right above eMarketer.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Digital Marketer | 100% |
| eMarketer | 100% |
| HubSpot | 61% |
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Digital Marketer Customer Service
4/5
Digital Marketer has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Digital Marketer's Customer Service
Address
4330 Gaines Ranch Loop, Suite 120, Austin, TX 78735
Website
http://www.digitalmarketer.com/
Phone Number
(512) 600-4363
Digital Marketer's Social Links
Digital Marketer Customer Service vs. Competitors
Compared to its competitors, Digital Marketer's Customer Service score is rated right below HubSpot.
| COMPANY | Customer Service Score | |
|---|---|---|
| eMarketer | 4.5/5 |
| HubSpot | 4.1/5 |
| Digital Marketer | 4/5 |
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Digital Marketer as an Employer
3.8/5
Digital Marketer has a 3.8/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Digital Marketer scored a 34 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of Digital Marketer would recommend the brand to a friend. ENPS measures how likely Digital Marketer employees would recommend working at Digital Marketer to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 43% | Promoters |
|---|---|
| 33% | Passive |
| 24% | Detractors |
