-100
NPS
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Digital Prism Advisors
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About Digital Prism Advisors' Brand
DIGITAL PRISM ADVISORS is a digital transformation consultancy which enables companies to operate and thrive in the digital economy. Among its major competitors, Digital Prism Advisors is ranked in 3rd place for NPS while IDEO is 1st, and Cloud Sherpas is 2nd.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
2/5
Customer Service
Digital Prism Advisors Ranking
- #3 / 4 of its competitors
Digital Prism Advisors NPS
Digital Prism Advisors's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Digital Prism Advisors's customers would recommend using the product based on a scale of -100 to 100.
Digital Prism Advisors Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Digital Prism Advisors NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
How Other Brands Compare
Digital Prism Advisors is ranked third for NPS among its competitors. IDEO and Cloud Sherpas come in first and second, with Centric Digital coming in at #4.
Digital Prism Advisors |  IDEO |  Cloud Sherpas |  Centric Digital | |
| Global Ranking | #- | #817 | #- | #- |
| NPS | -100 | 47 | -100 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Digital Prism Advisors NPS vs. Competitors
Compared to its competitors, Digital Prism Advisors's NPS is rated right below Cloud Sherpas.
| COMPANY | NPS Score | |
|---|---|---|
| IDEO | 47 |
| Centric Digital | N/A |
| Cloud Sherpas | -100 |
| Digital Prism Advisors | -100 |
Digital Prism Advisors Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Digital Prism Advisors users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Digital Prism Advisors Customer Loyalty vs. Competitors
Compared to its competitors, Digital Prism Advisors's Customer Loyalty score is rated right above Centric Digital, and is preceded by Cloud Sherpas.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| IDEO | 83% |
| Cloud Sherpas | 10% |
| Digital Prism Advisors | 10% |
| Centric Digital | N/A |
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Digital Prism Advisors Product Quality
1.5/5
Digital Prism Advisors has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Digital Prism Advisors Product Information
Digital Prism Advisors’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.dprism.com/
- Company Size
- 11-50 Employees
Industry
Consulting
Digital Prism Advisors Product Quality vs. Competitors
Compared to its competitors, Digital Prism Advisors's Product Quality score is rated right above Centric Digital, and is preceded by Cloud Sherpas.
| COMPANY | Product Quality Score | |
|---|---|---|
| IDEO | 4.2/5 |
| Cloud Sherpas | 4/5 |
| Digital Prism Advisors | 1.5/5 |
| Centric Digital | N/A |
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Digital Prism Advisors Pricing
Digital Prism Advisors ROI & Value For Money
1.5/5
Digital Prism Advisors has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Digital Prism Advisors Pricing vs. Competitors
Compared to its competitors, Digital Prism Advisors's ROI score is rated right above Centric Digital, and is preceded by Cloud Sherpas.
| COMPANY | Pricing Score | |
|---|---|---|
| IDEO | 4.1/5 |
| Cloud Sherpas | 3/5 |
| Digital Prism Advisors | 1.5/5 |
| Centric Digital | N/A |
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Digital Prism Advisors Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Digital Prism Advisors Customer Satisfaction vs. Competitors
Compared to its competitors, Digital Prism Advisors's Customer Satisfaction score is rated right above Centric Digital, and is preceded by Cloud Sherpas.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| IDEO | 75% |
| Cloud Sherpas | 0% |
| Digital Prism Advisors | 0% |
| Centric Digital | 0% |
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Digital Prism Advisors Customer Service
2/5
Digital Prism Advisors has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Digital Prism Advisors's Customer Service
Address
21 W 46th St, New York City, NY 10036
Website
http://www.dprism.com/
Phone Number
3478177985
Digital Prism Advisors Customer Service vs. Competitors
Compared to its competitors, Digital Prism Advisors's Customer Service score is rated right above Centric Digital, and is preceded by Cloud Sherpas.
| COMPANY | Customer Service Score | |
|---|---|---|
| IDEO | 4.3/5 |
| Cloud Sherpas | 3.5/5 |
| Digital Prism Advisors | 2/5 |
| Centric Digital | N/A |
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Digital Prism Advisors as an Employer
4.7/5
Digital Prism Advisors has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Digital Prism Advisors scored a -100 for Net Promoter Score and a 75 for Employee Net Promoter Score. NPS gauges how likely a customer of Digital Prism Advisors would recommend the brand to a friend. ENPS measures how likely Digital Prism Advisors employees would recommend working at Digital Prism Advisors to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
75
eNPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
