-100
NPS
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Cloud Sherpas
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About Cloud Sherpas' Brand
Cloud Sherpas is a global cloud advisory and technology services company for the world’s leading brands. Among its major competitors, Cloud Sherpas is ranked in 6th place for NPS while Bluewolf is 1st, and Publicis Sapient is 2nd.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
3/5
Pricing
3.5/5
Customer Service
Cloud Sherpas Ranking
- #4 / 4 of its competitors
Cloud Sherpas NPS
Cloud Sherpas's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Cloud Sherpas's customers would recommend using the product based on a scale of -100 to 100.
Cloud Sherpas Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Cloud Sherpas NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 -100 | Jun 2024 | -100 |
How Other Brands Compare
Cloud Sherpas is ranked #4 for NPS among its competitors. Bluewolf and Accenture come in first and second, with Appirio coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cloud Sherpas NPS vs. Competitors
Compared to its competitors, Cloud Sherpas's NPS is rated right below Appirio.
| COMPANY | NPS Score | |
|---|---|---|
 | Bluewolf | 100 |
 | Publicis Sapient | 49 |
 | Accenture | 20 |
 | Acumen Solutions | 20 |
 | ASTADIA | N/A |
 | Appirio | -67 |
| Cloud Sherpas | -100 |
Cloud Sherpas Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Cloud Sherpas users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cloud Sherpas Customer Loyalty vs. Competitors
Compared to its competitors, Cloud Sherpas's Customer Loyalty score is rated right above ASTADIA, and is preceded by Appirio.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Publicis Sapient | 73% |
| Accenture | 71% |
| Acumen Solutions | 68% |
| Bluewolf | 55% |
| Appirio | 55% |
| Cloud Sherpas | 10% |
| ASTADIA | N/A |
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Cloud Sherpas Product Quality
4/5
Cloud Sherpas has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Cloud Sherpas' overall Product Quality score rated by its users and customers.
Cloud Sherpas Product Information
Cloud Sherpas’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.cloudsherpas.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Enterprise
Mobile App
SaaS
Cloud Sherpas Product Quality vs. Competitors
Compared to its competitors, Cloud Sherpas's Product Quality score is rated right above Accenture.
| COMPANY | Product Quality Score | |
|---|---|---|
| Cloud Sherpas | 4/5 |
| Accenture | 3.7/5 |
| Acumen Solutions | 3.6/5 |
| Publicis Sapient | 3.5/5 |
| Appirio | 3.3/5 |
| Bluewolf | 3/5 |
| ASTADIA | N/A |
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Cloud Sherpas Pricing
Cloud Sherpas ROI & Value For Money
3/5
Cloud Sherpas has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Cloud Sherpas Pricing vs. Competitors
Compared to its competitors, Cloud Sherpas's ROI score is rated right above ASTADIA, and is preceded by Appirio.
| COMPANY | Pricing Score | |
|---|---|---|
| Bluewolf | 4.7/5 |
| Accenture | 3.6/5 |
| Acumen Solutions | 3.6/5 |
| Publicis Sapient | 3.4/5 |
| Appirio | 3.2/5 |
| Cloud Sherpas | 3/5 |
| ASTADIA | N/A |
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Cloud Sherpas Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cloud Sherpas Customer Satisfaction vs. Competitors
Compared to its competitors, Cloud Sherpas's Customer Satisfaction score is rated right above ASTADIA, and is preceded by Appirio.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Accenture | 75% |
| Acumen Solutions | 67% |
| Bluewolf | 50% |
| Publicis Sapient | 50% |
| Appirio | 50% |
| Cloud Sherpas | 0% |
| ASTADIA | 0% |
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Cloud Sherpas Customer Service
3.5/5
Cloud Sherpas has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Cloud Sherpas's Customer Service
Address
3525 Piedmont Road, Bldg 8 Suite 710, Atlanta, GA
Website
http://www.cloudsherpas.com
Phone Number
(888) 260-7660
Cloud Sherpas Customer Service vs. Competitors
Compared to its competitors, Cloud Sherpas's Customer Service score is rated right above Appirio, and is preceded by Publicis Sapient.
| COMPANY | Customer Service Score | |
|---|---|---|
| Bluewolf | 4.7/5 |
| Accenture | 3.8/5 |
| Acumen Solutions | 3.5/5 |
| Publicis Sapient | 3.5/5 |
| Cloud Sherpas | 3.5/5 |
| Appirio | 1.5/5 |
| ASTADIA | N/A |
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Cloud Sherpas as an Employer
Consumer vs. Employees
Cloud Sherpas scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Cloud Sherpas would recommend the brand to a friend. ENPS measures how likely Cloud Sherpas employees would recommend working at Cloud Sherpas to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
