-67
NPS
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Appirio
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About Appirio's Brand
Appirio is an IT technology company providing mobile, social, crowdsourcing and cloud technology services. Among its major competitors, Appirio is ranked in 6th place for NPS while Zendesk is 1st, and Acumen Solutions is 2nd.Their current valuation is $102.98M
Brand at a Glance
55%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
1.5/5
Customer Service
Appirio Ranking
- #3 / 4 of its competitors
Appirio NPS
Appirio's Net Promoter Score (NPS) is a -67 with 0% Promoters, 33% Passives, and 67% Detractors. Net Promoter Score tracks whether Appirio's customers would recommend using the product based on a scale of -100 to 100.
Appirio Overall NPS
| 0% | Promoters |
|---|---|
| 33% | Passives |
| 67% | Detractors |
Appirio NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 -100 | Jun 2021 | -100 |
Jan 2024 -50 | Jan 2024 | -50 |
Mar 2024 -66 | Mar 2024 | -66 |
How Other Brands Compare
Appirio is ranked third for NPS among its competitors. Zendesk and INFOR (US), INC. come in first and second, with CipherCloud coming in at #4. Among those competitors, it is the lowest valued company behind Zendesk.
Appirio |  Zendesk |  INFOR (US), INC. |  CipherCloud | |
| Global Ranking | #- | #509 | #- | #- |
| NPS | -67 | 41 | 5 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $102.98M | $9.63B | $4.50B | $250.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Appirio NPS vs. Competitors
Compared to its competitors, Appirio's NPS is rated right above Cloud Sherpas, and is preceded by ASTADIA.
| COMPANY | NPS Score | |
|---|---|---|
| Zendesk | 41 |
 | Acumen Solutions | 17 |
 | CallidusCloud | 16 |
| INFOR (US), INC. | 5 |
 | MK Partners | 0 |
| CipherCloud | N/A |
 | ASTADIA | N/A |
| Appirio | -67 |
 | Cloud Sherpas | -100 |
Appirio Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Appirio users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Appirio Customer Loyalty vs. Competitors
Compared to its competitors, Appirio's Customer Loyalty score is rated right above Cloud Sherpas, and is preceded by Acumen Solutions.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| MK Partners | 100% |
| Zendesk | 81% |
| INFOR (US), INC. | 77% |
| Acumen Solutions | 68% |
| Appirio | 55% |
| Cloud Sherpas | 10% |
| CallidusCloud | N/A |
| CipherCloud | N/A |
| ASTADIA | N/A |
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Appirio Product Quality
3.3/5
Appirio has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Appirio Product Information
Appirio’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.appirio.com
- Company Size
- 1,001-5,000 Employees
Industry
Consulting
Appirio Product Quality vs. Competitors
Compared to its competitors, Appirio's Product Quality score is rated right above MK Partners, and is preceded by INFOR (US), INC..
| COMPANY | Product Quality Score | |
|---|---|---|
| CipherCloud | 4.5/5 |
| Zendesk | 4.2/5 |
| CallidusCloud | 4.2/5 |
| Cloud Sherpas | 4/5 |
| Acumen Solutions | 3.6/5 |
| INFOR (US), INC. | 3.5/5 |
| Appirio | 3.3/5 |
| MK Partners | 2.7/5 |
| ASTADIA | N/A |
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Appirio Pricing
Appirio ROI & Value For Money
3.2/5
Appirio has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Appirio Pricing vs. Competitors
Compared to its competitors, Appirio's ROI score is rated right above Cloud Sherpas, and is preceded by INFOR (US), INC..
| COMPANY | Pricing Score | |
|---|---|---|
| CipherCloud | 5/5 |
| Zendesk | 4/5 |
| CallidusCloud | 4/5 |
| Acumen Solutions | 3.6/5 |
| INFOR (US), INC. | 3.4/5 |
| Appirio | 3.2/5 |
| Cloud Sherpas | 3/5 |
| MK Partners | 2.7/5 |
| ASTADIA | N/A |
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Appirio Customer Satisfaction (CSAT)
Appirio Customer Satisfaction (CSAT) Score
50 / 100
Appirio has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Appirio Customer Satisfaction vs. Competitors
Compared to its competitors, Appirio's Customer Satisfaction score is rated right above CallidusCloud, and is preceded by Acumen Solutions.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Zendesk | 80% |
| INFOR (US), INC. | 64% |
| Acumen Solutions | 50% |
| Appirio | 50% |
| CallidusCloud | 0% |
| MK Partners | 0% |
| Cloud Sherpas | 0% |
| CipherCloud | 0% |
| ASTADIA | 0% |
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Appirio Customer Service
1.5/5
Appirio has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Appirio's overall Customer Service score rated by its users and customers.
About Appirio's Customer Service
Address
201 S. Capitol Ave Suite 1100, Indianapolis, IN 46225
Website
http://www.appirio.com
Phone Number
(888) 680-7227
Appirio's Social Links
Appirio Customer Service vs. Competitors
Compared to its competitors, Appirio's Customer Service score is rated right above ASTADIA, and is preceded by INFOR (US), INC..
| COMPANY | Customer Service Score | |
|---|---|---|
| CipherCloud | 5/5 |
| Zendesk | 4/5 |
| CallidusCloud | 3.7/5 |
| MK Partners | 3.7/5 |
| Acumen Solutions | 3.5/5 |
| Cloud Sherpas | 3.5/5 |
| INFOR (US), INC. | 3/5 |
| Appirio | 1.5/5 |
| ASTADIA | N/A |
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Appirio as an Employer
3.8/5
Appirio has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Appirio scored a -67 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of Appirio would recommend the brand to a friend. ENPS measures how likely Appirio employees would recommend working at Appirio to a friend.
Net Promoter Score
-67
NPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
30
eNPS Score
| 50% | Promoters |
|---|---|
| 30% | Passive |
| 20% | Detractors |
