20
NPS
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Acumen Solutions
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About Acumen Solutions' Brand
Acumen is a business and technology consulting firm. Among its major competitors, Acumen Solutions is ranked in 10th place for NPS while Bluewolf is 1st, and Huron Consulting Group is 2nd.
Brand at a Glance
68%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
Acumen Solutions Ranking
- #4 / 4 of its competitors
Acumen Solutions NPS
Acumen Solutions's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether Acumen Solutions's customers would recommend using the product based on a scale of -100 to 100.
Acumen Solutions Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
Acumen Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
Aug 2021 100 | Aug 2021 | 100 |
Dec 2021 33 | Dec 2021 | 33 |
Apr 2022 0 | Apr 2022 | 0 |
Mar 2024 20 | Mar 2024 | 20 |
How Other Brands Compare
Acumen Solutions is ranked #4 for NPS among its competitors. Deloitte (US) and IBM come in first and second, with Accenture coming in at third.
Acumen Solutions |  IBM |  Accenture |  Deloitte (US) | |
| Global Ranking | #- | #106 | #124 | #154 |
| NPS | 20 | 26 | 20 | 27 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $119.05B | $168.12B | $4.87B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Acumen Solutions NPS vs. Competitors
Compared to its competitors, Acumen Solutions's NPS is rated right above Infosys, and is preceded by Accenture.
| COMPANY | NPS Score | |
|---|---|---|
 | Bluewolf | 100 |
 | Huron Consulting Group | 40 |
 | Akamai | 30 |
| Deloitte (US) | 27 |
 | North Highland | 27 |
| IBM | 26 |
 | PwC | 25 |
 | Alvarez and Marsal | 25 |
| Accenture | 20 |
| Acumen Solutions | 20 |
 | Infosys | 15 |
Acumen Solutions Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Acumen Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Acumen Solutions Customer Loyalty vs. Competitors
Compared to its competitors, Acumen Solutions's Customer Loyalty score is rated right above Bluewolf, and is preceded by PwC.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Huron Consulting Group | 84% |
| Infosys | 82% |
| Akamai | 81% |
| IBM | 79% |
| Deloitte (US) | 72% |
| Alvarez and Marsal | 72% |
| North Highland | 71% |
| Accenture | 71% |
| PwC | 68% |
| Acumen Solutions | 68% |
| Bluewolf | 55% |
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Acumen Solutions Product Quality
3.6/5
Acumen Solutions has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Acumen Solutions Product Information
Acumen Solutions’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Big Data
Productivity
Small Business Services
Acumen Solutions Product Quality vs. Competitors
Compared to its competitors, Acumen Solutions's Product Quality score is rated right above Alvarez and Marsal, and is preceded by Infosys.
| COMPANY | Product Quality Score | |
|---|---|---|
| Huron Consulting Group | 4.1/5 |
| Akamai | 4.1/5 |
| North Highland | 4/5 |
| Deloitte (US) | 3.9/5 |
| IBM | 3.8/5 |
| PwC | 3.8/5 |
| Accenture | 3.7/5 |
| Infosys | 3.7/5 |
| Acumen Solutions | 3.6/5 |
| Alvarez and Marsal | 3.5/5 |
| Bluewolf | 3/5 |
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Acumen Solutions Pricing
Acumen Solutions ROI & Value For Money
3.6/5
Acumen Solutions has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Acumen Solutions Pricing vs. Competitors
Compared to its competitors, Acumen Solutions's ROI score is rated right above Alvarez and Marsal, and is preceded by Accenture.
| COMPANY | Pricing Score | |
|---|---|---|
| Bluewolf | 4.7/5 |
| Huron Consulting Group | 4.2/5 |
| North Highland | 4.2/5 |
| Akamai | 4/5 |
| Deloitte (US) | 3.9/5 |
| IBM | 3.8/5 |
| PwC | 3.7/5 |
| Infosys | 3.7/5 |
| Accenture | 3.6/5 |
| Acumen Solutions | 3.6/5 |
| Alvarez and Marsal | 3.5/5 |
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Acumen Solutions Customer Satisfaction (CSAT)
Acumen Solutions Customer Satisfaction (CSAT) Score
67 / 100
Acumen Solutions has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Acumen Solutions Customer Satisfaction vs. Competitors
Compared to its competitors, Acumen Solutions's Customer Satisfaction score is rated right above PwC, and is preceded by Deloitte (US).
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| North Highland | 84% |
| Akamai | 80% |
| Huron Consulting Group | 77% |
| Infosys | 77% |
| IBM | 76% |
| Accenture | 75% |
| Deloitte (US) | 73% |
| Acumen Solutions | 67% |
| PwC | 60% |
| Alvarez and Marsal | 60% |
| Bluewolf | 50% |
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Acumen Solutions Customer Service
3.5/5
Acumen Solutions has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Acumen Solutions's Customer Service
Address
1660 International Drive, Suite 500, Mclean, VA
Website
http://www.acumensolutions.com
Phone Number
7036004051
Acumen Solutions Customer Service vs. Competitors
Compared to its competitors, Acumen Solutions's Customer Service score is rated right above Alvarez and Marsal, and is preceded by Infosys.
| COMPANY | Customer Service Score | |
|---|---|---|
| Bluewolf | 4.7/5 |
| Huron Consulting Group | 4.3/5 |
| Akamai | 4.2/5 |
| North Highland | 4.2/5 |
| Deloitte (US) | 3.9/5 |
| IBM | 3.9/5 |
| PwC | 3.9/5 |
| Accenture | 3.8/5 |
| Infosys | 3.8/5 |
| Acumen Solutions | 3.5/5 |
| Alvarez and Marsal | 3.4/5 |
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Acumen Solutions as an Employer
4.2/5
Acumen Solutions has a 4.2/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Acumen Solutions scored a 20 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Acumen Solutions would recommend the brand to a friend. ENPS measures how likely Acumen Solutions employees would recommend working at Acumen Solutions to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
