25
NPS
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Alvarez and Marsal
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About Alvarez and Marsal's Brand
Alvarez & Marsal is a leading global professional services firm dedicated to helping organizations tackle their most complex business issues, maximize stakeholder value, and deliver sustainable change. Privately held since its founding in 1983, clients select us for our deep expertise and proven ability to create and deliver practical solutions to their unique problems. Leveraging A&M’s restructuring heritage, our fact-driven, action-oriented approach empowers organizations to drive transformation and unlock value at every stage of growth. Our worldwide network extends across six continents, with over 10,000 people comprised of experienced operators, world-class consultants, former regulators and industry authorities. We foster a uniquely collaborative environment that embraces our peoples’ diverse perspectives and A&M’s entrepreneurial spirit to deliver end-to-end capabilities that span advisory, business performance improvement, and turnaround management. Among its major competitors, Alvarez and Marsal is ranked in 6th place for NPS while Oliver Wyman is 1st, and Huron Consulting Group is 2nd.
Brand at a Glance
72%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
Alvarez and Marsal Ranking
- #3 / 4 of its competitors
Alvarez and Marsal NPS
Alvarez and Marsal's Net Promoter Score (NPS) is a 25 with 58% Promoters, 9% Passives, and 33% Detractors. Net Promoter Score tracks whether Alvarez and Marsal's customers would recommend using the product based on a scale of -100 to 100.
Alvarez and Marsal Overall NPS
| 58% | Promoters |
|---|---|
| 9% | Passives |
| 33% | Detractors |
Alvarez and Marsal NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 29 | Mar 2023 | 29 |
May 2023 32 | May 2023 | 32 |
Nov 2023 30 | Nov 2023 | 30 |
Dec 2023 30 | Dec 2023 | 30 |
Jan 2024 31 | Jan 2024 | 31 |
May 2024 30 | May 2024 | 30 |
Jul 2024 32 | Jul 2024 | 32 |
Aug 2024 34 | Aug 2024 | 34 |
Dec 2024 30 | Dec 2024 | 30 |
Jan 2025 25 | Jan 2025 | 25 |
Nov 2025 23 | Nov 2025 | 23 |
Dec 2025 25 | Dec 2025 | 25 |
How Other Brands Compare
Alvarez and Marsal is ranked third for NPS among its competitors. Deloitte (US) and PwC come in first and second, with Ernst & Young (EY) coming in at #4.
Alvarez and Marsal |  Deloitte (US) |  PwC |  Ernst & Young (EY) | |
| Global Ranking | #- | #154 | #184 | #273 |
| NPS | 25 | 27 | 25 | 21 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $4.87B | $129.97M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Alvarez and Marsal NPS by Gender
Alvarez and Marsal's NPS was rated 0 by Male customers on Comparably.
Male
0
Alvarez and Marsal's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
N/A
Alvarez and Marsal's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Alvarez and Marsal NPS by Ethnicity
Alvarez and Marsal's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Alvarez and Marsal NPS by Age
Alvarez and Marsal's NPS was rated -34 points by customers ages 36-40 and customers ages 41-45 on Comparably.
Alvarez and Marsal NPS by Usage
Alvarez and Marsal's NPS was rated the highest by customers who have used Alvarez and Marsal's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
1 to 2 Years -20 | 1 to 2 Years | -20 |
2 to 5 Years 50 | 2 to 5 Years | 50 |
Alvarez and Marsal NPS vs. Competitors
Compared to its competitors, Alvarez and Marsal's NPS is rated right above Ernst & Young (EY), and is preceded by PwC.
Alvarez and Marsal Customer Reviews
Out of the 2 Alvarez and Marsal customer reviews 0 were positive and 2 were constructive. Alvarez and Marsal customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Alvarez and Marsal Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Alvarez and Marsal users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Alvarez and Marsal Customer Loyalty Score by Gender
Alvarez and Marsal's Customer Loyalty score was rated 73 by Male customers on Comparably.
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Male
73%
Yes
Female
N/A
Yes
Alvarez and Marsal Customer Loyalty Score by Ethnicity
Alvarez and Marsal's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Alvarez and Marsal.
78
out of 100
Caucasian
Alvarez and Marsal Customer Loyalty Score by Age
Alvarez and Marsal's Customer Loyalty score was rated 70% by customers ages 36-40 and customers ages 41-45 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 70% | 36-40 | 70% |
41-45 70% | 41-45 | 70% |
Alvarez and Marsal Customer Loyalty Score by Usage
Alvarez and Marsal's Customer Loyalty score was rated the highest by customers who have used Alvarez and Marsal's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Alvarez and Marsal Customer Loyalty Score by Industry
Alvarez and Marsal's Customer Loyalty score was rated 100% by Accounting industry customers.
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Alvarez and Marsal Customer Loyalty vs. Competitors
Compared to its competitors, Alvarez and Marsal's Customer Loyalty score is rated right above Houlihan Lokey, and is preceded by Deloitte (US).
| COMPANY | Customer Loyalty Score | |
|---|---|---|
 | Huron Consulting Group | 84% |
 | AlixPartners | 78% |
| Ernst & Young (EY) | 76% |
 | Bain & Company | 76% |
 | Oliver Wyman | 75% |
 | A.T. Kearney | 75% |
 | KPMG | 74% |
| Deloitte (US) | 72% |
| Alvarez and Marsal | 72% |
 | Houlihan Lokey | 70% |
| PwC | 68% |
 | FTI Consulting | 63% |
 | Boston Consulting Group | 62% |
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Alvarez and Marsal Product Quality
3.5/5
Alvarez and Marsal has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Alvarez and Marsal Product Information
Alvarez and Marsal’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Alvarez and Marsal's product the highest.
- Company Size
- 10,000+ Employees
Industry
Consulting
Quick Insights into Alvarez and Marsal Product Quality
Alvarez and Marsal's Product Quality score was rated highest by customers who have used Alvarez and Marsal's products/services for 2 to 5 Years, and rated lowest by customers ages 36-40.
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Ranked Alvarez and Marsal Product Quality the Highest
Ranked Alvarez and Marsal Product Quality the Lowest
Alvarez and Marsal Product Quality Score by Gender
Alvarez and Marsal's Product Quality score was rated 2.9 by Male customers on Comparably.
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Male
2.9/5
Female
N/A
Alvarez and Marsal Product Quality Score by Ethnicity
Alvarez and Marsal's Product Quality score was rated 3 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Alvarez and Marsal Product Quality Score by Age
Alvarez and Marsal's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2 | 36-40 | 2 |
41-45 3 | 41-45 | 3 |
Alvarez and Marsal Product Quality Score by Usage
Alvarez and Marsal's Product Quality score was rated the highest by customers who have used Alvarez and Marsal's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Alvarez and Marsal Product Quality Score by Industry
Alvarez and Marsal's Product Quality score was rated 3.1 stars by Accounting industry customers.
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Alvarez and Marsal Product Quality vs. Competitors
Compared to its competitors, Alvarez and Marsal's Product Quality score is rated right above Houlihan Lokey, and is preceded by AlixPartners.
| COMPANY | Product Quality Score | |
|---|---|---|
| Bain & Company | 4.3/5 |
| Huron Consulting Group | 4.1/5 |
| Oliver Wyman | 4/5 |
| Deloitte (US) | 3.9/5 |
| Ernst & Young (EY) | 3.9/5 |
| KPMG | 3.8/5 |
| PwC | 3.8/5 |
| A.T. Kearney | 3.7/5 |
| AlixPartners | 3.7/5 |
| Alvarez and Marsal | 3.5/5 |
| Houlihan Lokey | 3.4/5 |
| Boston Consulting Group | 3.3/5 |
| FTI Consulting | 3.1/5 |
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Alvarez and Marsal Pricing
Alvarez and Marsal ROI & Value For Money
3.5/5
Alvarez and Marsal has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Alvarez and Marsal Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Alvarez and Marsal ROI
Alvarez and Marsal's ROI score was rated highest by customers who have used Alvarez and Marsal's products/services for 2 to 5 Years, and rated lowest by customers ages 36-40.
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Ranked Alvarez and Marsal ROI the Highest
Ranked Alvarez and Marsal ROI the Lowest
Alvarez and Marsal ROI Score by Gender
Alvarez and Marsal's ROI score was rated 2.8 by Male customers on Comparably.
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Male
2.8/5
Female
N/A
Alvarez and Marsal ROI Score by Ethnicity
Alvarez and Marsal's ROI score was rated 3 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Alvarez and Marsal ROI Score by Age
Alvarez and Marsal's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2 | 36-40 | 2 |
41-45 3.1 | 41-45 | 3.1 |
Alvarez and Marsal ROI Score by Usage
Alvarez and Marsal's ROI score was rated the highest by customers who have used Alvarez and Marsal's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Alvarez and Marsal ROI Score by Industry
Alvarez and Marsal's ROI score was rated 3.5 stars by Accounting industry customers.
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Alvarez and Marsal Pricing vs. Competitors
Compared to its competitors, Alvarez and Marsal's ROI score is rated right above AlixPartners, and is preceded by PwC.
| COMPANY | Pricing Score | |
|---|---|---|
| Huron Consulting Group | 4.2/5 |
| Oliver Wyman | 4/5 |
| A.T. Kearney | 3.9/5 |
| Deloitte (US) | 3.9/5 |
| Bain & Company | 3.9/5 |
| KPMG | 3.8/5 |
| Ernst & Young (EY) | 3.8/5 |
| PwC | 3.7/5 |
| Alvarez and Marsal | 3.5/5 |
| AlixPartners | 3.5/5 |
| Houlihan Lokey | 3.4/5 |
| Boston Consulting Group | 3.2/5 |
| FTI Consulting | 2.5/5 |
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Alvarez and Marsal Customer Satisfaction (CSAT)
Alvarez and Marsal Customer Satisfaction (CSAT) Score
60 / 100
Alvarez and Marsal has an overall Customer Satisfaction score of 60 rated by its users and customers.
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Very Satisfied
48%
Satisfied
12%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
8%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Alvarez and Marsal Customer Satisfaction
Alvarez and Marsal's Customer Satisfaction score was rated highest by customers who have used Alvarez and Marsal's products/services for 2 to 5 Years, and rated lowest by customers ages 36-40.
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Ranked Alvarez and Marsal Customer Satisfaction the Highest
Ranked Alvarez and Marsal Customer Satisfaction the Lowest
Alvarez and Marsal Customer Satisfaction Score by Gender
Alvarez and Marsal's Customer Satisfaction score was rated 40 by Male customers on Comparably.
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40 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 10% | |
Very Dissatisfied | 40% |
Alvarez and Marsal Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Alvarez and Marsal's Customer Satisfaction (CSAT) score was rated 38% according to Caucasian users and customers.
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38 / 100
Very Satisfied
38%
Satisfied
0%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
13%
Very Dissatisfied
38%
Alvarez and Marsal Customer Satisfaction Score by Age
Alvarez and Marsal's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 0% | |||||||||||||||
| 41-45 | 33% |
Alvarez and Marsal Customer Satisfaction Score by Usage
Alvarez and Marsal's Customer Satisfaction score was rated the highest by customers who have used Alvarez and Marsal's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Alvarez and Marsal Customer Satisfaction Score by Industry
Alvarez and Marsal's Customer Satisfaction score was rated 67 points by Accounting industry customers.
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"title": "Alvarez and Marsal Customer Satisfaction Score by Industry",
"text": "Alvarez and Marsal's Customer Satisfaction score was rated 67 points by Accounting industry customers.",
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"label": "Accounting",
"groupId": 495,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Alvarez and Marsal's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
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}Alvarez and Marsal Customer Satisfaction vs. Competitors
Compared to its competitors, Alvarez and Marsal's Customer Satisfaction score is rated right above Houlihan Lokey, and is preceded by PwC.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Bain & Company | 82% |
| AlixPartners | 81% |
| Oliver Wyman | 77% |
| Huron Consulting Group | 77% |
| KPMG | 77% |
| Ernst & Young (EY) | 74% |
| Deloitte (US) | 73% |
| A.T. Kearney | 70% |
| PwC | 60% |
| Alvarez and Marsal | 60% |
| Houlihan Lokey | 58% |
| Boston Consulting Group | 57% |
| FTI Consulting | 33% |
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Alvarez and Marsal Customer Service
3.4/5
Alvarez and Marsal has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Alvarez and Marsal's Customer Service
Address
600 Madison Avenue. 8th Fl, York, NY 10022
Website
https://www.alvarezandmarsal.com/
Quick Insights into Alvarez and Marsal Customer Service
Alvarez and Marsal's Customer Service score was rated highest by customers who have used Alvarez and Marsal's products/services for 2 to 5 Years, and rated lowest by customers ages 36-40.
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Ranked Alvarez and Marsal Customer Service the Highest
Ranked Alvarez and Marsal Customer Service the Lowest
Alvarez and Marsal Customer Service Score by Gender
Alvarez and Marsal's Customer Service score was rated 2.7 by Male customers on Comparably.
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Male
2.7/5
Female
N/A
Alvarez and Marsal Customer Service Score by Ethnicity
Alvarez and Marsal's Customer Service score was rated 2.7 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Alvarez and Marsal Customer Service Score by Age
Alvarez and Marsal's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
41-45 3 | 41-45 | 3 |
Alvarez and Marsal Customer Service Score by Usage
Alvarez and Marsal's Customer Service score was rated the highest by customers who have used Alvarez and Marsal's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Alvarez and Marsal Customer Service Score by Industry
Alvarez and Marsal's Customer Service score was rated 3.3 stars by Accounting industry customers.
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Alvarez and Marsal Customer Service vs. Competitors
Compared to its competitors, Alvarez and Marsal's Customer Service score is rated right above AlixPartners, and is preceded by Houlihan Lokey.
| COMPANY | Customer Service Score | |
|---|---|---|
| Huron Consulting Group | 4.3/5 |
| Bain & Company | 4.1/5 |
| Oliver Wyman | 4/5 |
| KPMG | 4/5 |
| Ernst & Young (EY) | 4/5 |
| Deloitte (US) | 3.9/5 |
| PwC | 3.9/5 |
| A.T. Kearney | 3.8/5 |
| Houlihan Lokey | 3.5/5 |
| Alvarez and Marsal | 3.4/5 |
| AlixPartners | 3.4/5 |
| Boston Consulting Group | 3.2/5 |
| FTI Consulting | 2.7/5 |
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Alvarez and Marsal as an Employer
4.7/5
Alvarez and Marsal has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
CEO of Alvarez and Marsal
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Alvarez and Marsal scored a 25 for Net Promoter Score and a 29 for Employee Net Promoter Score. NPS gauges how likely a customer of Alvarez and Marsal would recommend the brand to a friend. ENPS measures how likely Alvarez and Marsal employees would recommend working at Alvarez and Marsal to a friend.
Net Promoter Score
25
NPS Score
| 58% | Promoters |
|---|---|
| 9% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
29
eNPS Score
| 50% | Promoters |
|---|---|
| 29% | Passive |
| 21% | Detractors |
