-29
NPS
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DispatchHealth
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About DispatchHealth's Brand
DispatchHealth® brings the power of the hospital to the comfort of your home™. Among its major competitors, DispatchHealth is ranked in 3rd place for NPS while Carbon Health is 1st, and Smith & Nephew is 2nd.Their current valuation is $200.00M
Brand at a Glance
49%
Customer Loyalty
2.4/5
Product Quality
2.5/5
Pricing
2.7/5
Customer Service
DispatchHealth Ranking
- #3 / 3 of its competitors
DispatchHealth NPS
DispatchHealth's Net Promoter Score (NPS) is a -29 with 14% Promoters, 43% Passives, and 43% Detractors. Net Promoter Score tracks whether DispatchHealth's customers would recommend using the product based on a scale of -100 to 100.
DispatchHealth Overall NPS
| 14% | Promoters |
|---|---|
| 43% | Passives |
| 43% | Detractors |
DispatchHealth NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 0 | Mar 2021 | 0 |
Jun 2021 0 | Jun 2021 | 0 |
Sep 2021 0 | Sep 2021 | 0 |
Oct 2021 0 | Oct 2021 | 0 |
Jun 2022 -17 | Jun 2022 | -17 |
Oct 2022 -29 | Oct 2022 | -29 |
How Other Brands Compare
DispatchHealth is ranked third for NPS among its competitors. Carbon Health and Smith & Nephew come in first and second. Among those competitors, it is the second most valued company behind Smith & Nephew.
DispatchHealth |  Smith & Nephew |  Carbon Health | |
| Global Ranking | #- | #925 | #- |
| NPS | -29 | 31 | 42 |
| Valuation Updated every 24 hours for public companies | $200.00M | $18.08B | $100.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DispatchHealth NPS by Gender
DispatchHealth's NPS was rated -100 by Female customers on Comparably.
Female
-100
DispatchHealth's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
DispatchHealth's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
DispatchHealth NPS vs. Competitors
Compared to its competitors, DispatchHealth's NPS is rated right below Smith & Nephew.
| COMPANY | NPS Score | |
|---|---|---|
| Carbon Health | 42 |
| Smith & Nephew | 31 |
| DispatchHealth | -29 |
DispatchHealth Customer Loyalty
49%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
49% of DispatchHealth users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
DispatchHealth Customer Loyalty Score by Gender
DispatchHealth's Customer Loyalty score was rated 40 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of DispatchHealth.
Female
40%
Yes
Male
N/A
Yes
DispatchHealth Customer Loyalty vs. Competitors
Compared to its competitors, DispatchHealth's Customer Loyalty score is rated right below Carbon Health.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Smith & Nephew | 74% |
| Carbon Health | 53% |
| DispatchHealth | 49% |
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DispatchHealth Product Quality
2.4/5
DispatchHealth has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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DispatchHealth Product Information
DispatchHealth’s product quality score is a 2.4 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into DispatchHealth Product Quality
DispatchHealth's Product Quality score was rated highest by Female customers.
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Ranked DispatchHealth Product Quality the Highest
DispatchHealth Product Quality Score by Gender
DispatchHealth's Product Quality score was rated 1.5 by Female customers on Comparably.
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Female
1.5/5
Male
N/A
DispatchHealth Product Quality vs. Competitors
Compared to its competitors, DispatchHealth's Product Quality score is rated right below Carbon Health.
| COMPANY | Product Quality Score | |
|---|---|---|
| Smith & Nephew | 3.9/5 |
| Carbon Health | 2.8/5 |
| DispatchHealth | 2.4/5 |
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DispatchHealth Pricing
DispatchHealth ROI & Value For Money
2.5/5
DispatchHealth has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Quick Insights into DispatchHealth ROI
DispatchHealth's ROI score was rated highest by Female customers.
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Ranked DispatchHealth ROI the Highest
DispatchHealth ROI Score by Gender
DispatchHealth's ROI score was rated 1.5 by Female customers on Comparably.
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Female
1.5/5
Male
N/A
DispatchHealth Pricing vs. Competitors
Compared to its competitors, DispatchHealth's ROI score is rated right below Carbon Health.
| COMPANY | Pricing Score | |
|---|---|---|
| Smith & Nephew | 3.8/5 |
| Carbon Health | 2.7/5 |
| DispatchHealth | 2.5/5 |
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DispatchHealth Customer Satisfaction (CSAT)
DispatchHealth Customer Satisfaction (CSAT) Score
50 / 100
DispatchHealth has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
DispatchHealth Customer Satisfaction vs. Competitors
Compared to its competitors, DispatchHealth's Customer Satisfaction score is rated right above Carbon Health, and is preceded by Smith & Nephew.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Smith & Nephew | 79% |
| DispatchHealth | 50% |
| Carbon Health | 45% |
Unlock DispatchHealth Customer Satisfaction vs. Competitors Data
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DispatchHealth Customer Service
2.7/5
DispatchHealth has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About DispatchHealth's Customer Service
Address
3827 Lafayette St., Denver, CO 80205
Website
http://www.dispatchhealth.com/
Phone Number
3035001518
DispatchHealth's Social Links
Quick Insights into DispatchHealth Customer Service
DispatchHealth's Customer Service score was rated highest by Female customers.
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Ranked DispatchHealth Customer Service the Highest
DispatchHealth Customer Service Score by Gender
DispatchHealth's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of DispatchHealth.
Female
1.5/5
Male
N/A
DispatchHealth Customer Service vs. Competitors
Compared to its competitors, DispatchHealth's Customer Service score is rated right above Carbon Health, and is preceded by Smith & Nephew.
| COMPANY | Customer Service Score | |
|---|---|---|
| Smith & Nephew | 3.9/5 |
| DispatchHealth | 2.7/5 |
| Carbon Health | 2.6/5 |
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VS
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DispatchHealth as an Employer
4.4/5
DispatchHealth has a 4.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
DispatchHealth scored a -29 for Net Promoter Score and a 36 for Employee Net Promoter Score. NPS gauges how likely a customer of DispatchHealth would recommend the brand to a friend. ENPS measures how likely DispatchHealth employees would recommend working at DispatchHealth to a friend.
Net Promoter Score
-29
NPS Score
| 14% | Promoters |
|---|---|
| 43% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
36
eNPS Score
| 58% | Promoters |
|---|---|
| 20% | Passive |
| 22% | Detractors |
