50
NPS
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Distell Group
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About Distell Group's Brand
Producer and distributor of beverages from South Africa. The company produces and markets a range of beverages, including wines, spirits, ciders and ready-to-drink, non-alcoholic beverages. Among its major competitors, Distell Group is ranked in 1st place for NPS while KWV is 2nd, and AB InBev is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
2.5/5
Pricing
4.5/5
Customer Service
Distell Group Ranking
- #1 / 4 of its competitors
Distell Group NPS
Distell Group's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Distell Group's customers would recommend using the product based on a scale of -100 to 100.
Distell Group Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Distell Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
May 2022 50 | May 2022 | 50 |
How Other Brands Compare
Distell Group is ranked first for NPS among its competitors. KWV and AB InBev come in second and third, with Pembani Remgro Infrastructure Fund coming in at #4.
Distell Group |  AB InBev |  KWV |  Pembani Remgro Infrastructure Fund | |
| Global Ranking | #- | #114 | #- | #- |
| NPS | 50 | 18 | 47 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $128.81B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Distell Group NPS vs. Competitors
Compared to its competitors, Distell Group's NPS is rated right above KWV.
| COMPANY | NPS Score | |
|---|---|---|
| Distell Group | 50 |
| KWV | 47 |
| AB InBev | 18 |
| Pembani Remgro Infrastructure Fund | N/A |
 | Pioneer Food Group | N/A |
Distell Group Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Distell Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Distell Group Customer Loyalty vs. Competitors
Compared to its competitors, Distell Group's Customer Loyalty score is rated right above KWV.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Distell Group | 100% |
| KWV | 80% |
| AB InBev | 79% |
| Pembani Remgro Infrastructure Fund | N/A |
| Pioneer Food Group | N/A |
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Distell Group Product Quality
5/5
Distell Group has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Distell Group Product Information
Distell Group’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.distell.co.za
- Company Size
- 5,001-10,000 Employees
Distell Group Product Quality vs. Competitors
Compared to its competitors, Distell Group's Product Quality score is rated right above KWV.
| COMPANY | Product Quality Score | |
|---|---|---|
| Distell Group | 5/5 |
| KWV | 4.2/5 |
| AB InBev | 3.7/5 |
| Pembani Remgro Infrastructure Fund | N/A |
| Pioneer Food Group | N/A |
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Distell Group Pricing
Distell Group ROI & Value For Money
2.5/5
Distell Group has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Distell Group Pricing vs. Competitors
Compared to its competitors, Distell Group's ROI score is rated right above Pembani Remgro Infrastructure Fund, and is preceded by AB InBev.
| COMPANY | Pricing Score | |
|---|---|---|
| KWV | 3.9/5 |
| AB InBev | 3.7/5 |
| Distell Group | 2.5/5 |
| Pembani Remgro Infrastructure Fund | N/A |
| Pioneer Food Group | N/A |
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Distell Group Customer Satisfaction (CSAT)
Distell Group Customer Satisfaction (CSAT) Score
100 / 100
Distell Group has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Distell Group Customer Satisfaction vs. Competitors
Compared to its competitors, Distell Group's Customer Satisfaction score is rated right above KWV.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Distell Group | 100% |
| KWV | 79% |
| AB InBev | 70% |
| Pembani Remgro Infrastructure Fund | 0% |
| Pioneer Food Group | 0% |
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Distell Group Customer Service
4.5/5
Distell Group has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Distell Group's Customer Service
Address
Aan-de-Wagenweg, Stellenbosch, 7600
Website
www.distell.co.za
Phone Number
7
Distell Group Customer Service vs. Competitors
Compared to its competitors, Distell Group's Customer Service score is rated right above KWV.
| COMPANY | Customer Service Score | |
|---|---|---|
| Distell Group | 4.5/5 |
| KWV | 3.9/5 |
| AB InBev | 3.7/5 |
| Pembani Remgro Infrastructure Fund | N/A |
| Pioneer Food Group | N/A |
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Consumer vs. Employees
Distell Group scored a 50 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Distell Group would recommend the brand to a friend. ENPS measures how likely Distell Group employees would recommend working at Distell Group to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
