-100
NPS
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DO & CO
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About DO & CO's Brand
DO & Co AG is an international catering group. It offers airline catering services which consists of gourmet kitchens at international airports. Its segments are Airline Catering, International Event Catering, and Restaurants, Lounges & Hotel. Among its major competitors, DO & CO is ranked in 4th place for NPS while Chick-fil-A is 1st, and Austrian Airlines is 2nd.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
DO & CO Ranking
- #4 / 4 of its competitors
DO & CO NPS
DO & CO's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether DO & CO's customers would recommend using the product based on a scale of -100 to 100.
DO & CO Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
DO & CO NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -100 | Aug 2023 | -100 |
Jul 2025 -100 | Jul 2025 | -100 |
How Other Brands Compare
DO & CO is ranked #4 for NPS among its competitors. Chick-fil-A and Austrian Airlines come in first and second, with Bloomin' Brands coming in at third.
DO & CO |  Chick-fil-A |  Bloomin' Brands |  Austrian Airlines | |
| Global Ranking | #- | #3 | #528 | #- |
| NPS | -100 | 55 | 22 | 49 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | - | $2.31B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DO & CO NPS vs. Competitors
Compared to its competitors, DO & CO's NPS is rated right below Turk Hava Yollari.
| COMPANY | NPS Score | |
|---|---|---|
| Chick-fil-A | 55 |
| Austrian Airlines | 49 |
| Bloomin' Brands | 22 |
 | Turk Hava Yollari | N/A |
| DO & CO | -100 |
DO & CO Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of DO & CO users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
DO & CO Customer Loyalty vs. Competitors
Compared to its competitors, DO & CO's Customer Loyalty score is rated right above Chick-fil-A.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| DO & CO | 100% |
| Chick-fil-A | 87% |
| Bloomin' Brands | 77% |
| Austrian Airlines | 76% |
| Turk Hava Yollari | N/A |
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DO & CO Product Quality
1.5/5
DO & CO has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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DO & CO Product Information
DO & CO’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- www.doco.com
- Company Size
- 5,001-10,000 Employees
DO & CO Product Quality vs. Competitors
Compared to its competitors, DO & CO's Product Quality score is rated right above Turk Hava Yollari, and is preceded by Bloomin' Brands.
| COMPANY | Product Quality Score | |
|---|---|---|
| Chick-fil-A | 4.3/5 |
| Austrian Airlines | 3.7/5 |
| Bloomin' Brands | 3.5/5 |
| DO & CO | 1.5/5 |
| Turk Hava Yollari | N/A |
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DO & CO Pricing
DO & CO ROI & Value For Money
1.5/5
DO & CO has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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DO & CO Pricing vs. Competitors
Compared to its competitors, DO & CO's ROI score is rated right above Turk Hava Yollari, and is preceded by Austrian Airlines.
| COMPANY | Pricing Score | |
|---|---|---|
| Chick-fil-A | 4.1/5 |
| Bloomin' Brands | 3.5/5 |
| Austrian Airlines | 3.2/5 |
| DO & CO | 1.5/5 |
| Turk Hava Yollari | N/A |
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DO & CO Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
DO & CO Customer Satisfaction vs. Competitors
Compared to its competitors, DO & CO's Customer Satisfaction score is rated right above Turk Hava Yollari, and is preceded by Bloomin' Brands.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Austrian Airlines | 83% |
| Chick-fil-A | 81% |
| Bloomin' Brands | 61% |
| DO & CO | 0% |
| Turk Hava Yollari | 0% |
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DO & CO Customer Service
1.5/5
DO & CO has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About DO & CO's Customer Service
Address
Stephansplatz 12, Vienna, 1010
Website
www.doco.com
Phone Number
7
DO & CO Customer Service vs. Competitors
Compared to its competitors, DO & CO's Customer Service score is rated right above Turk Hava Yollari, and is preceded by Austrian Airlines.
| COMPANY | Customer Service Score | |
|---|---|---|
| Chick-fil-A | 4.3/5 |
| Bloomin' Brands | 3.5/5 |
| Austrian Airlines | 3.3/5 |
| DO & CO | 1.5/5 |
| Turk Hava Yollari | N/A |
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Consumer vs. Employees
DO & CO scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of DO & CO would recommend the brand to a friend. ENPS measures how likely DO & CO employees would recommend working at DO & CO to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
