70
NPS
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DocVerify
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About DocVerify's Brand
Electronic Signatures and Document Verification Among its major competitors, DocVerify is ranked in 1st place for NPS while SignEasy is 2nd, and Notarize is 3rd.
Brand at a Glance
10%
Customer Loyalty
4.3/5
Product Quality
4.1/5
Pricing
2.7/5
Customer Service
DocVerify Ranking
- #1 / 4 of its competitors
DocVerify NPS
DocVerify's Net Promoter Score (NPS) is a 70 with 79% Promoters, 12% Passives, and 9% Detractors. Net Promoter Score tracks whether DocVerify's customers would recommend using the product based on a scale of -100 to 100.
DocVerify Overall NPS
| 79% | Promoters |
|---|---|
| 12% | Passives |
| 9% | Detractors |
DocVerify NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 -100 | Jun 2020 | -100 |
Aug 2020 70 | Aug 2020 | 70 |
How Other Brands Compare
DocVerify is ranked first for NPS among its competitors. SignEasy and Notarize come in second and third, with Docusign coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DocVerify NPS by Usage
DocVerify's NPS was rated the highest by customers who have used DocVerify's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 87 | Less than 1 Year | 87 |
5 to 10 Years 86 | 5 to 10 Years | 86 |
DocVerify Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of DocVerify users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
DocVerify Customer Loyalty vs. Competitors
Compared to its competitors, DocVerify's Customer Loyalty score is rated right above SignEasy, and is preceded by Notarize.
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VS
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DocVerify Product Quality
4.3/5
DocVerify has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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DocVerify Product Information
DocVerify serves markets in the United States. DocVerify supports Web devices and offers products for small, medium, and large sized businesses.
DocVerify’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://www.docverify.com
- Company Size
- 11-50 Employees
Industry
Tech
AdTech
Business Services
Content
Enterprise
Government & Legal
On Demand
Productivity
SaaS
Languages Supported
English
Product Type
Electronic Signature Software
DocVerify Product Quality vs. Competitors
Compared to its competitors, DocVerify's Product Quality score is rated right above Notarize, and is preceded by SignEasy.
Unlock DocVerify Product Quality vs. Competitors Data
VS
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DocVerify Pricing
DocVerify ROI & Value For Money
4.1/5
DocVerify has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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DocVerify Pricing Plans
DocVerify has a pricing structure that accommodates small, medium, and large businesses. Starting from $10/month, DocVerify uses a subscription model and offers the following: Professional: $10 per user/month annually, Business: $24 per user/month annually, and Enterprise: $40 per user/month annually.
Who Uses DocVerify?
Small Businesses
Medium Businesses
Large Enterprises
DocVerify Pricing vs. Competitors
Compared to its competitors, DocVerify's ROI score is rated right above Docusign, and is preceded by Notarize.
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DocVerify Customer Service
2.7/5
DocVerify has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About DocVerify's Customer Service
Address
2030 Main Street, Suite 1300, Irvine, CA
Website
http://www.docverify.com
DocVerify Customer Service vs. Competitors
Compared to its competitors, DocVerify's Customer Service score is rated right below Docusign.
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