63
NPS
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SignEasy
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About SignEasy's Brand
The simplest and fastest way to sign and get documents signed from mobile, tablet and web. Among its major competitors, SignEasy is ranked in 3rd place for NPS while Ihlas Holding is 1st, and DocVerify is 2nd.
Brand at a Glance
10%
Customer Loyalty
4.5/5
Product Quality
4.3/5
Pricing
4.5/5
Customer Service
SignEasy Ranking
- #1 / 4 of its competitors
SignEasy NPS
SignEasy's Net Promoter Score (NPS) is a 63 with 73% Promoters, 17% Passives, and 10% Detractors. Net Promoter Score tracks whether SignEasy's customers would recommend using the product based on a scale of -100 to 100.
SignEasy Overall NPS
| 73% | Promoters |
|---|---|
| 17% | Passives |
| 10% | Detractors |
SignEasy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 67 | Aug 2020 | 67 |
May 2022 63 | May 2022 | 63 |
How Other Brands Compare
SignEasy is ranked first for NPS among its competitors. Docusign and Adobe come in second and third, with VASCO Data Security International coming in at #4.
SignEasy |  Adobe |  Docusign |  VASCO Data Security International | |
| Global Ranking | #- | #66 | #131 | #- |
| NPS | 63 | 24 | 38 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $228.04B | $39.83B | $678.54M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SignEasy NPS by Usage
SignEasy's NPS was rated the highest by customers who have used SignEasy's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 42 | Less than 1 Year | 42 |
1 to 2 Years 73 | 1 to 2 Years | 73 |
2 to 5 Years 76 | 2 to 5 Years | 76 |
SignEasy NPS vs. Competitors
Compared to its competitors, SignEasy's NPS is rated right above HelloSign, and is preceded by DocVerify.
| COMPANY | NPS Score | |
|---|---|---|
 | Ihlas Holding | 100 |
 | DocVerify | 70 |
| SignEasy | 63 |
 | HelloSign | 39 |
| Docusign | 38 |
| Adobe | 24 |
 | The Kraft Group | 19 |
 | EMCOR Group | 14 |
| VASCO Data Security International | N/A |
SignEasy Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of SignEasy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SignEasy Customer Loyalty vs. Competitors
Compared to its competitors, SignEasy's Customer Loyalty score is rated right above VASCO Data Security International, and is preceded by DocVerify.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Ihlas Holding | 100% |
| Docusign | 77% |
| EMCOR Group | 77% |
| Adobe | 75% |
| The Kraft Group | 65% |
| HelloSign | 51% |
| DocVerify | 10% |
| SignEasy | 10% |
| VASCO Data Security International | N/A |
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SignEasy Product Quality
4.5/5
SignEasy has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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SignEasy Product Information
SignEasy serves markets in the United States, Australia, Canada, Latin America, and Mexico. SignEasy supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
SignEasy’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- https://getsigneasy.com/
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Enterprise
Productivity
SaaS
Small Business Services
Languages Supported
English
Arabic
Chinese (Traditional)
Dutch
French
German
Indonesian
Spanish
Thai
Chinese (Simplified)
Japanese
Turkish
Italian
Korean
Russian
Hebrew
Swedish
Danish
Finnish
Norwegian
Product Type
Electronic Signature Software
SignEasy Product Quality vs. Competitors
Compared to its competitors, SignEasy's Product Quality score is rated right above DocVerify.
| COMPANY | Product Quality Score | |
|---|---|---|
| SignEasy | 4.5/5 |
| DocVerify | 4.3/5 |
| Docusign | 4.1/5 |
| Ihlas Holding | 4/5 |
| Adobe | 3.9/5 |
| HelloSign | 3.9/5 |
| EMCOR Group | 3.6/5 |
| The Kraft Group | 3.6/5 |
| VASCO Data Security International | N/A |
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SignEasy Pricing
SignEasy ROI & Value For Money
4.3/5
SignEasy has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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SignEasy Pricing Plans
SignEasy has a pricing structure that accommodates small, medium, and large businesses. Starting from $15/month, SignEasy uses a subscription model and offers the following: Plus: $20/user/month, Professional: $25/user/month, and Premium: $75/month - includes 3 users - additional users for $25/month.
Who Uses SignEasy?
Small Businesses
Medium Businesses
Large Enterprises
SignEasy Pricing vs. Competitors
Compared to its competitors, SignEasy's ROI score is rated right above DocVerify, and is preceded by Ihlas Holding.
| COMPANY | Pricing Score | |
|---|---|---|
| Ihlas Holding | 4.5/5 |
| SignEasy | 4.3/5 |
| DocVerify | 4.1/5 |
| Docusign | 3.9/5 |
| HelloSign | 3.7/5 |
| Adobe | 3.6/5 |
| EMCOR Group | 3.6/5 |
| The Kraft Group | 3.5/5 |
| VASCO Data Security International | N/A |
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SignEasy Customer Satisfaction (CSAT)
SignEasy Customer Satisfaction (CSAT) Score
100 / 100
SignEasy has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SignEasy Customer Satisfaction vs. Competitors
Compared to its competitors, SignEasy's Customer Satisfaction score is rated right above EMCOR Group, and is preceded by Ihlas Holding.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Ihlas Holding | 100% |
| SignEasy | 100% |
| EMCOR Group | 81% |
| The Kraft Group | 73% |
| Docusign | 72% |
| Adobe | 57% |
| HelloSign | 20% |
| DocVerify | 0% |
| VASCO Data Security International | 0% |
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SignEasy Customer Service
4.5/5
SignEasy has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About SignEasy's Customer Service
Address
246 2nd St, 3rd Floor, San Francisco, CA
Website
https://getsigneasy.com/
SignEasy Customer Service vs. Competitors
Compared to its competitors, SignEasy's Customer Service score is rated right above Docusign, and is preceded by Ihlas Holding.
| COMPANY | Customer Service Score | |
|---|---|---|
| Ihlas Holding | 4.5/5 |
| SignEasy | 4.5/5 |
| Docusign | 3.8/5 |
| Adobe | 3.6/5 |
| The Kraft Group | 3.5/5 |
| EMCOR Group | 3.5/5 |
| DocVerify | 2.7/5 |
| HelloSign | 2.2/5 |
| VASCO Data Security International | N/A |
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