45
NPS
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Notarize
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About Notarize's Brand
The first on-demand remote electronic notary service allowing anyone nationwide to legally notarize a document from their iPhone 24x7. Among its major competitors, Notarize is ranked in 2nd place for NPS while DocVerify is 1st, and Docusign is 3rd.Their current valuation is $200.00M
Brand at a Glance
68%
Customer Loyalty
4.3/5
Product Quality
4.2/5
Pricing
4.4/5
Customer Service
Notarize Ranking
- #2 / 4 of its competitors
Notarize NPS
Notarize's Net Promoter Score (NPS) is a 45 with 67% Promoters, 11% Passives, and 22% Detractors. Net Promoter Score tracks whether Notarize's customers would recommend using the product based on a scale of -100 to 100.
Notarize Overall NPS
| 67% | Promoters |
|---|---|
| 11% | Passives |
| 22% | Detractors |
Notarize NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 67 | Jul 2022 | 67 |
Aug 2022 61 | Aug 2022 | 61 |
Sep 2022 56 | Sep 2022 | 56 |
Oct 2022 56 | Oct 2022 | 56 |
Dec 2022 58 | Dec 2022 | 58 |
Jan 2023 55 | Jan 2023 | 55 |
Mar 2023 53 | Mar 2023 | 53 |
Apr 2023 55 | Apr 2023 | 55 |
Jun 2023 57 | Jun 2023 | 57 |
Sep 2023 58 | Sep 2023 | 58 |
Oct 2023 50 | Oct 2023 | 50 |
Apr 2024 45 | Apr 2024 | 45 |
How Other Brands Compare
Notarize is ranked second for NPS among its competitors. DocVerify and Docusign come in first and third, with QUALIA coming in at #4. Among those competitors, it is the lowest valued company behind Docusign.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Notarize NPS by Gender
Female customers rated Notarize's NPS 3 points higher than Male customers.
Male
25
Notarize's NPS was rated 25 by Male customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Female
28
Notarize's NPS was rated 28 by Female customers on Comparably.
57%
Promoters
14%
Passives
29%
Detractors
Notarize NPS by Ethnicity
Notarize's NPS was rated 17 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 17 | Caucasian | 17 |
Notarize NPS by Age
Notarize's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Notarize NPS by Usage
Notarize's NPS was rated 28 points by customers who have used Notarize's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 28 | Less than 1 Year | 28 |
Notarize Customer Reviews
Out of the 3 Notarize customer reviews 3 were positive and 0 were constructive. Notarize customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Notarize Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Notarize users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Notarize Customer Loyalty Score by Gender
Female customers rated Notarize's Customer Loyalty score 32% higher than Male customers.
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Male
55%
Yes
Female
87%
Yes
Notarize Customer Loyalty Score by Ethnicity
Notarize's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
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55
out of 100
Caucasian
Notarize Customer Loyalty Score by Age
Notarize's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 78% | 26-30 | 78% |
41-45 70% | 41-45 | 70% |
Notarize Customer Loyalty Score by Usage
Notarize's Customer Loyalty score was rated 75% by customers who have used Notarize's products/services for Less than 1 Year.
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Notarize Customer Loyalty Score by Industry
Notarize's Customer Loyalty score was rated 100% by Arts and Entertainment industry customers.
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Notarize Customer Loyalty vs. Competitors
Compared to its competitors, Notarize's Customer Loyalty score is rated right above DocVerify, and is preceded by Snapdocs.
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Notarize Product Quality
4.3/5
Notarize has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Notarize Product Information
Notarize’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated Notarize's product the highest.
- Website
- http://www.notarize.com/
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Government & Legal
SaaS
Quick Insights into Notarize Product Quality
Notarize's Product Quality score was rated highest by customers ages 26-30, and rated lowest by Male customers.
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Ranked Notarize Product Quality the Highest
Ranked Notarize Product Quality the Lowest
Notarize Product Quality Score by Gender
Female customers rated Notarize's Product Quality score 1.5 stars higher than Male customers.
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Male
3.2/5
Female
4.7/5
Notarize Product Quality Score by Ethnicity
Notarize's Product Quality score was rated 4.2 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
Notarize Product Quality Score by Age
Notarize's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 5 | 26-30 | 5 |
41-45 4.6 | 41-45 | 4.6 |
Notarize Product Quality Score by Usage
Notarize's Product Quality score was rated 4.4 stars by customers who have used Notarize's products/services for Less than 1 Year.
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Notarize Product Quality Score by Industry
Notarize's Product Quality score was rated 3.8 stars by Arts and Entertainment industry customers.
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Notarize Product Quality vs. Competitors
Compared to its competitors, Notarize's Product Quality score is rated right above Docusign, and is preceded by DocVerify.
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Notarize Pricing
Notarize ROI & Value For Money
4.2/5
Notarize has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Notarize Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry.
Quick Insights into Notarize ROI
Notarize's ROI score was rated highest by customers ages 41-45, and rated lowest by Male customers.
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Ranked Notarize ROI the Highest
Ranked Notarize ROI the Lowest
Notarize ROI Score by Gender
Female customers rated Notarize's ROI score 0.9 stars higher than Male customers.
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Male
3.6/5
Female
4.5/5
Notarize ROI Score by Ethnicity
Notarize's ROI score was rated 4 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Notarize ROI Score by Age
Notarize's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.6 | 26-30 | 4.6 |
41-45 4.8 | 41-45 | 4.8 |
Notarize ROI Score by Usage
Notarize's ROI score was rated 4.2 stars by customers who have used Notarize's products/services for Less than 1 Year.
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Notarize ROI Score by Industry
Notarize's ROI score was rated 4.3 stars by Arts and Entertainment industry customers.
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Notarize Pricing vs. Competitors
Compared to its competitors, Notarize's ROI score is rated right above DocVerify.
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Notarize Customer Satisfaction (CSAT)
Notarize Customer Satisfaction (CSAT) Score
81 / 100
Notarize has an overall Customer Satisfaction score of 81 rated by its users and customers.
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Very Satisfied
62%
Satisfied
19%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
4%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Notarize Customer Satisfaction
Notarize's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by Male customers.
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Ranked Notarize Customer Satisfaction the Highest
Ranked Notarize Customer Satisfaction the Lowest
Notarize Customer Satisfaction Score by Gender
Female customers rated Notarize's Customer Satisfaction score 25 points higher than Male customers.
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75 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
100 / 100
FemaleVery Satisfied | 83% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Notarize Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Notarize's Customer Satisfaction (CSAT) score was rated 83% according to Caucasian users and customers.
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83 / 100
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%
Notarize Customer Satisfaction Score by Age
Notarize's Customer Satisfaction score was rated 100 points by customers ages 26-30 and customers ages 41-45 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% | |||||||||||||||
| 41-45 | 100% |
Notarize Customer Satisfaction Score by Usage
Notarize's Customer Satisfaction score was rated 89 points by customers who have used Notarize's products/services for Less than 1 Year.
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Notarize Customer Satisfaction Score by Industry
Notarize's Customer Satisfaction score was rated 100 points by Arts and Entertainment industry customers.
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}Notarize Customer Satisfaction vs. Competitors
Compared to its competitors, Notarize's Customer Satisfaction score is rated right above Docusign.
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VS
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Notarize Customer Service
4.4/5
Notarize has an overall Customer Service score of 4.4 out of 5 stars rated by its users and customers.
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About Notarize's Customer Service
Address
745 Boylston St, Boston, MA 02116
Website
http://www.notarize.com/
Notarize's Social Links
Quick Insights into Notarize Customer Service
Notarize's Customer Service score was rated highest by customers ages 26-30, and rated lowest by Male customers.
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Ranked Notarize Customer Service the Highest
Ranked Notarize Customer Service the Lowest
Notarize Customer Service Score by Gender
Female customers rated Notarize's Customer Service score 1.5 stars higher than Male customers.
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Male
3.4/5
Female
4.9/5
Notarize Customer Service Score by Ethnicity
Notarize's Customer Service score was rated 4.1 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Notarize Customer Service Score by Age
Notarize's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.9 | 26-30 | 4.9 |
41-45 4.8 | 41-45 | 4.8 |
Notarize Customer Service Score by Usage
Notarize's Customer Service score was rated 4.5 stars by customers who have used Notarize's products/services for Less than 1 Year.
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Notarize Customer Service Score by Industry
Notarize's Customer Service score was rated 4.3 stars by Arts and Entertainment industry customers.
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Notarize Customer Service vs. Competitors
Compared to its competitors, Notarize's Customer Service score is rated right above Docusign.
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Notarize as an Employer
4.8/5
Notarize has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Notarize scored a 45 for Net Promoter Score and a 71 for Employee Net Promoter Score. NPS gauges how likely a customer of Notarize would recommend the brand to a friend. ENPS measures how likely Notarize employees would recommend working at Notarize to a friend.
Net Promoter Score
45
NPS Score
| 67% | Promoters |
|---|---|
| 11% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
71
eNPS Score
| 81% | Promoters |
|---|---|
| 9% | Passive |
| 10% | Detractors |
