100
NPS
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Donegal Group
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About Donegal Group's Brand
"Donegal Insurance Group of property and casualty insurance companies provides full lines of personal, farm and commercial insurance products." Among its major competitors, Donegal Group is ranked in 1st place for NPS while AmTrust Financial is 2nd, and Travelers is 3rd.Their current market cap is $477.52M
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Donegal Group Ranking
- #1 / 4 of its competitors
Donegal Group NPS
Donegal Group's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Donegal Group's customers would recommend using the product based on a scale of -100 to 100.
Donegal Group Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Donegal Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 100 | Oct 2022 | 100 |
How Other Brands Compare
Donegal Group is ranked first for NPS among its competitors. Travelers and Assurant come in second and third, with FedNat coming in at #4. Among those competitors, it is the third most valued company behind Travelers.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Donegal Group NPS vs. Competitors
Compared to its competitors, Donegal Group's NPS is rated right above AmTrust Financial.
| COMPANY | NPS Score | |
|---|---|---|
| Donegal Group | 100 |
 | AmTrust Financial | 6 |
 | Travelers | -8 |
 | Assurant | -39 |
Donegal Group Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Donegal Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Donegal Group Customer Loyalty vs. Competitors
Compared to its competitors, Donegal Group's Customer Loyalty score is rated right above AmTrust Financial.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Donegal Group | 100% |
| AmTrust Financial | 80% |
| Travelers | 80% |
| Assurant | 67% |
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Donegal Group Product Quality
5/5
Donegal Group has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Donegal Group Product Information
Donegal Group’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://donegalgroup.com/
- Company Size
- 201-500 Employees
Industry
Real Estate
Tech
Donegal Group Product Quality vs. Competitors
Compared to its competitors, Donegal Group's Product Quality score is rated right above AmTrust Financial.
| COMPANY | Product Quality Score | |
|---|---|---|
| Donegal Group | 5/5 |
| AmTrust Financial | 3.4/5 |
| Travelers | 2.7/5 |
| Assurant | 1.9/5 |
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Donegal Group Pricing
Donegal Group ROI & Value For Money
5/5
Donegal Group has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Donegal Group Pricing vs. Competitors
Compared to its competitors, Donegal Group's ROI score is rated right above AmTrust Financial.
| COMPANY | Pricing Score | |
|---|---|---|
| Donegal Group | 5/5 |
| AmTrust Financial | 3.6/5 |
| Travelers | 2.6/5 |
| Assurant | 2/5 |
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Donegal Group Customer Satisfaction (CSAT)
Donegal Group Customer Satisfaction (CSAT) Score
100 / 100
Donegal Group has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Donegal Group Customer Satisfaction vs. Competitors
Compared to its competitors, Donegal Group's Customer Satisfaction score is rated right above AmTrust Financial.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Donegal Group | 100% |
| AmTrust Financial | 62% |
| Travelers | 44% |
| Assurant | 26% |
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Donegal Group Customer Service
5/5
Donegal Group has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Donegal Group's Customer Service
Address
Marietta, PA
Website
http://donegalgroup.com/
Donegal Group Customer Service vs. Competitors
Compared to its competitors, Donegal Group's Customer Service score is rated right above AmTrust Financial.
| COMPANY | Customer Service Score | |
|---|---|---|
| Donegal Group | 5/5 |
| AmTrust Financial | 3.5/5 |
| Travelers | 2.7/5 |
| Assurant | 1.8/5 |
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