0
NPS
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Donor Drive
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About Donor Drive's Brand
DonorDrive helps nonprofits to raise more money through peer-to-peer fundraising software, marketing services, and award-winning websites. Among its major competitors, Donor Drive is ranked in 3rd place for NPS while Classy is 1st, and Blackbaud is 2nd.
Brand at a Glance
10%
Customer Loyalty
3.2/5
Product Quality
4/5
Pricing
4/5
Customer Service
Donor Drive Ranking
- #3 / 4 of its competitors
Donor Drive NPS
Donor Drive's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Donor Drive's customers would recommend using the product based on a scale of -100 to 100.
Donor Drive Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Donor Drive NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 0 | Oct 2022 | 0 |
How Other Brands Compare
Donor Drive is ranked third for NPS among its competitors. Classy and Blackbaud come in first and second, with FrontStream coming in at #4.
Donor Drive |  Blackbaud |  Classy |  FrontStream | |
| Global Ranking | #- | #462 | #- | #- |
| NPS | 0 | 15 | 19 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $3.45B | $150.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Donor Drive NPS vs. Competitors
Compared to its competitors, Donor Drive's NPS is rated right above FrontStream, and is preceded by Blackbaud.
| COMPANY | NPS Score | |
|---|---|---|
| Classy | 19 |
| Blackbaud | 15 |
| Donor Drive | 0 |
| FrontStream | N/A |
 | RallyBound | N/A |
Donor Drive Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Donor Drive users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Donor Drive Customer Loyalty vs. Competitors
Compared to its competitors, Donor Drive's Customer Loyalty score is rated right above FrontStream, and is preceded by Blackbaud.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Classy | 86% |
| Blackbaud | 79% |
| Donor Drive | 10% |
| FrontStream | N/A |
| RallyBound | N/A |
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Donor Drive Product Quality
3.2/5
Donor Drive has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Donor Drive Product Information
Donor Drive’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- https://www.donordrive.com/
- Company Size
- 51-200 Employees
Industry
Tech
Non-Profit
SaaS
Donor Drive Product Quality vs. Competitors
Compared to its competitors, Donor Drive's Product Quality score is rated right above FrontStream, and is preceded by Blackbaud.
| COMPANY | Product Quality Score | |
|---|---|---|
| Classy | 3.7/5 |
| Blackbaud | 3.7/5 |
| Donor Drive | 3.2/5 |
| FrontStream | N/A |
| RallyBound | N/A |
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Donor Drive Pricing
Donor Drive ROI & Value For Money
4/5
Donor Drive has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Donor Drive Pricing vs. Competitors
Compared to its competitors, Donor Drive's ROI score is rated right above Blackbaud.
| COMPANY | Pricing Score | |
|---|---|---|
| Donor Drive | 4/5 |
| Blackbaud | 3.7/5 |
| Classy | 3.2/5 |
| FrontStream | N/A |
| RallyBound | N/A |
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Donor Drive Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Donor Drive Customer Satisfaction vs. Competitors
Compared to its competitors, Donor Drive's Customer Satisfaction score is rated right above FrontStream, and is preceded by Blackbaud.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Classy | 68% |
| Blackbaud | 56% |
| Donor Drive | 0% |
| FrontStream | 0% |
| RallyBound | 0% |
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Donor Drive Customer Service
4/5
Donor Drive has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Donor Drive's Customer Service
Address
30 W 3rd Street, Cincinnati, OH 45202
Website
https://www.donordrive.com/
Phone Number
(866) 244-0450
Donor Drive's Social Links
Donor Drive Customer Service vs. Competitors
Compared to its competitors, Donor Drive's Customer Service score is rated right above Blackbaud.
| COMPANY | Customer Service Score | |
|---|---|---|
| Donor Drive | 4/5 |
| Blackbaud | 3.4/5 |
| Classy | 3.2/5 |
| FrontStream | N/A |
| RallyBound | N/A |
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Consumer vs. Employees
Donor Drive scored a 0 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Donor Drive would recommend the brand to a friend. ENPS measures how likely Donor Drive employees would recommend working at Donor Drive to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
