17
NPS
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dotCMS
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About dotCMS' Brand
dotCMS is an open source platform that allows for digital management and creation. Among its major competitors, dotCMS is ranked in 3rd place for NPS while Zesty, Inc. is 1st, and Red Hat is 2nd. Overall, dotCMS has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
3.9/5
Product Quality
4/5
Pricing
3.7/5
Customer Service
dotCMS Ranking
- #3 / 4 of its competitors
dotCMS NPS
dotCMS's Net Promoter Score (NPS) is a 17 with 43% Promoters, 31% Passives, and 26% Detractors. Net Promoter Score tracks whether dotCMS's customers would recommend using the product based on a scale of -100 to 100.
dotCMS Overall NPS
| 43% | Promoters |
|---|---|
| 31% | Passives |
| 26% | Detractors |
dotCMS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 17 | Aug 2020 | 17 |
How Other Brands Compare
dotCMS is ranked third for NPS among its competitors. Zesty, Inc. and Red Hat come in first and second, with Mediaspectrum coming in at #4.
dotCMS |  Red Hat |  Mediaspectrum |  Zesty, Inc. | |
| Global Ranking | #- | #258 | #- | #- |
| NPS | 17 | 38 | - | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | - | $100.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
dotCMS NPS by Usage
dotCMS's NPS was rated 21 points by customers who have used dotCMS's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 21 | 2 to 5 Years | 21 |
dotCMS NPS vs. Competitors
Compared to its competitors, dotCMS's NPS is rated right above Percussion Software, and is preceded by Red Hat.
| COMPANY | NPS Score | |
|---|---|---|
| Zesty, Inc. | 100 |
| Red Hat | 38 |
| dotCMS | 17 |
 | Percussion Software | N/A |
dotCMS Product Quality
3.9/5
dotCMS has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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dotCMS Product Information
dotCMS serves markets in the United States, Asia, Europe, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, and Mexico. dotCMS supports Web devices and offers products for medium and large sized businesses.
dotCMS’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://dotcms.com
- Company Size
- 11-50 Employees
Industry
Tech
Content
Enterprise
Media
SaaS
Sports & Entertainment
Languages Supported
English
French
German
Portuguese
Spanish
Italian
Product Type
Content Management System (CMS) Software
Java CMS Software
dotCMS Product Quality vs. Competitors
Compared to its competitors, dotCMS's Product Quality score is rated right above Zesty, Inc., and is preceded by Red Hat.
| COMPANY | Product Quality Score | |
|---|---|---|
| Red Hat | 4/5 |
| dotCMS | 3.9/5 |
| Zesty, Inc. | N/A |
| Percussion Software | N/A |
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dotCMS Pricing
dotCMS ROI & Value For Money
4/5
dotCMS has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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dotCMS Pricing Plans
dotCMS has a pricing structure that accommodates medium and large businesses.
Who Uses dotCMS?
Medium Businesses
Large Enterprises
dotCMS Pricing vs. Competitors
Compared to its competitors, dotCMS's ROI score is rated right above Red Hat.
| COMPANY | Pricing Score | |
|---|---|---|
| dotCMS | 4/5 |
| Red Hat | 4/5 |
| Zesty, Inc. | N/A |
| Percussion Software | N/A |
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dotCMS Customer Service
3.7/5
dotCMS has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About dotCMS's Customer Service
Address
3250 Mary St., Suite 405, Miami, FL
Website
http://dotcms.com
dotCMS Customer Service vs. Competitors
Compared to its competitors, dotCMS's Customer Service score is rated right above Zesty, Inc., and is preceded by Red Hat.
| COMPANY | Customer Service Score | |
|---|---|---|
| Red Hat | 4/5 |
| dotCMS | 3.7/5 |
| Zesty, Inc. | N/A |
| Percussion Software | N/A |
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Consumer vs. Employees
dotCMS scored a 17 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of dotCMS would recommend the brand to a friend. ENPS measures how likely dotCMS employees would recommend working at dotCMS to a friend.
Net Promoter Score
17
NPS Score
| 43% | Promoters |
|---|---|
| 31% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
