50
NPS
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Dozuki
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About Dozuki's Brand
Industrial Documentation Automation Among its major competitors, Dozuki is ranked in 2nd place for NPS while Articulate is 1st, and Adobe is 3rd.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Dozuki Ranking
- #2 / 4 of its competitors
Dozuki NPS
Dozuki's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Dozuki's customers would recommend using the product based on a scale of -100 to 100.
Dozuki Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Dozuki NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 0 | Jun 2022 | 0 |
Feb 2023 50 | Feb 2023 | 50 |
How Other Brands Compare
Dozuki is ranked second for NPS among its competitors. Articulate and Adobe come in first and third, with iSpring Solutions coming in at #4.
Dozuki |  Adobe |  Articulate |  iSpring Solutions | |
| Global Ranking | #- | #66 | #- | #- |
| NPS | 50 | 24 | 80 | - |
| Valuation Updated every 24 hours for public companies | - | $228.04B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dozuki NPS vs. Competitors
Compared to its competitors, Dozuki's NPS is rated right above Adobe, and is preceded by Articulate.
| COMPANY | NPS Score | |
|---|---|---|
| Articulate | 80 |
| Dozuki | 50 |
| Adobe | 24 |
Dozuki Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Dozuki users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Dozuki Customer Loyalty vs. Competitors
Compared to its competitors, Dozuki's Customer Loyalty score is rated right above Articulate.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Dozuki | 100% |
| Articulate | 89% |
| Adobe | 75% |
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Dozuki Product Quality
4.5/5
Dozuki has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Dozuki Product Information
Dozuki’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.dozuki.com
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
SaaS
Manufacturing
Dozuki Product Quality vs. Competitors
Compared to its competitors, Dozuki's Product Quality score is rated right above Adobe, and is preceded by Articulate.
| COMPANY | Product Quality Score | |
|---|---|---|
| Articulate | 4.5/5 |
| Dozuki | 4.5/5 |
| Adobe | 3.9/5 |
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Dozuki Pricing
Dozuki ROI & Value For Money
4.5/5
Dozuki has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Dozuki Pricing vs. Competitors
Compared to its competitors, Dozuki's ROI score is rated right above Articulate.
| COMPANY | Pricing Score | |
|---|---|---|
| Dozuki | 4.5/5 |
| Articulate | 4.4/5 |
| Adobe | 3.6/5 |
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Dozuki Customer Satisfaction (CSAT)
Dozuki Customer Satisfaction (CSAT) Score
100 / 100
Dozuki has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Dozuki Customer Satisfaction vs. Competitors
Compared to its competitors, Dozuki's Customer Satisfaction score is rated right above Adobe, and is preceded by Articulate.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Articulate | 100% |
| Dozuki | 100% |
| Adobe | 57% |
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Dozuki Customer Service
4.5/5
Dozuki has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Dozuki's Customer Service
Address
1330 Monterey St, San Luis Obispo, CA 93401
Website
http://www.dozuki.com
Phone Number
+1 (844) 436-9854
Dozuki Customer Service vs. Competitors
Compared to its competitors, Dozuki's Customer Service score is rated right above Articulate.
| COMPANY | Customer Service Score | |
|---|---|---|
| Dozuki | 4.5/5 |
| Articulate | 4.4/5 |
| Adobe | 3.6/5 |
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Consumer vs. Employees
Dozuki scored a 50 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Dozuki would recommend the brand to a friend. ENPS measures how likely Dozuki employees would recommend working at Dozuki to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
