0
NPS
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Dstl
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About Dstl's Brand
Among its major competitors, Dstl is ranked in 2nd place for NPS while BAE Systems is 1st, and QinetiQ is 3rd.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Dstl Ranking
- #2 / 3 of its competitors
Dstl NPS
Dstl's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Dstl's customers would recommend using the product based on a scale of -100 to 100.
Dstl Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Dstl NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 0 | Aug 2021 | 0 |
How Other Brands Compare
Dstl is ranked second for NPS among its competitors. BAE Systems and QinetiQ come in first and third.
Dstl |  BAE Systems |  QinetiQ | |
| Global Ranking | #- | #540 | #- |
| NPS | 0 | 17 | -67 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $126.78B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dstl NPS vs. Competitors
Compared to its competitors, Dstl's NPS is rated right above QinetiQ, and is preceded by BAE Systems.
| COMPANY | NPS Score | |
|---|---|---|
| BAE Systems | 17 |
| Dstl | 0 |
| QinetiQ | -67 |
Dstl Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Dstl users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Dstl Customer Loyalty vs. Competitors
Compared to its competitors, Dstl's Customer Loyalty score is rated right above QinetiQ, and is preceded by BAE Systems.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| BAE Systems | 72% |
| Dstl | 10% |
| QinetiQ | 10% |
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Dstl Product Quality
2.5/5
Dstl has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Dstl Product Information
Dstl’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
AI, Big Data and Analytics
Enterprise
Dstl Product Quality vs. Competitors
Compared to its competitors, Dstl's Product Quality score is rated right above QinetiQ, and is preceded by BAE Systems.
| COMPANY | Product Quality Score | |
|---|---|---|
| BAE Systems | 3.8/5 |
| Dstl | 2.5/5 |
| QinetiQ | 2.2/5 |
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Dstl Pricing
Dstl ROI & Value For Money
3.5/5
Dstl has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Dstl Pricing vs. Competitors
Compared to its competitors, Dstl's ROI score is rated right above QinetiQ, and is preceded by BAE Systems.
| COMPANY | Pricing Score | |
|---|---|---|
| BAE Systems | 3.7/5 |
| Dstl | 3.5/5 |
| QinetiQ | 2/5 |
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Dstl Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Dstl Customer Satisfaction vs. Competitors
Compared to its competitors, Dstl's Customer Satisfaction score is rated right below QinetiQ.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| BAE Systems | 72% |
| QinetiQ | 50% |
| Dstl | 0% |
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Dstl Customer Service
3.5/5
Dstl has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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Dstl Customer Service vs. Competitors
Compared to its competitors, Dstl's Customer Service score is rated right above QinetiQ, and is preceded by BAE Systems.
| COMPANY | Customer Service Score | |
|---|---|---|
| BAE Systems | 3.7/5 |
| Dstl | 3.5/5 |
| QinetiQ | 2/5 |
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Dstl as an Employer
Consumer vs. Employees
Dstl scored a 0 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Dstl would recommend the brand to a friend. ENPS measures how likely Dstl employees would recommend working at Dstl to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
