Duane Reade NPS & Customer Reviews

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Duane Reade

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Duane Reade

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About Duane Reade's Brand

Duane Reade Inc. is a chain of pharmacy and convenience stores, primarily located in New York City. Among its major competitors, Duane Reade is ranked in 4th place for NPS while Costco is 1st, and Walmart is 2nd.

Brand at a Glance

78%

Customer Loyalty

1.7/5

Product Quality

1.8/5

Pricing

1.6/5

Customer Service

Duane Reade Ranking

^#4 / 4 of its competitors

Duane Reade NPS

Duane Reade's Net Promoter Score (NPS) is a -62 with 19% Promoters, 0% Passives, and 81% Detractors. Net Promoter Score tracks whether Duane Reade's customers would recommend using the product based on a scale of -100 to 100.

Duane Reade Overall NPS

-62

NPS

19%	Promoters
0%	Passives
81%	Detractors

Duane Reade NPS Trend

-100

-50

100

Summary	Date	Score
Mar 2021 -100	Mar 2021	-100
Apr 2021 -100	Apr 2021	-100
Jun 2021 -100	Jun 2021	-100
Dec 2021 -67	Dec 2021	-67
May 2022 -71	May 2022	-71
Sep 2022 -77	Sep 2022	-77
Oct 2022 -60	Oct 2022	-60
Apr 2023 -63	Apr 2023	-63
Nov 2023 -69	Nov 2023	-69
Dec 2023 -71	Dec 2023	-71
Jan 2024 -60	Jan 2024	-60
Mar 2024 -63	Mar 2024	-63

How Other Brands Compare

Duane Reade is ranked #4 for NPS among its competitors. Costco and Walmart come in first and second, with CVS Pharmacy coming in at third.

	Duane Reade	Costco	Walmart	CVS Pharmacy
Global Ranking	#-	#1	#104	#-
NPS	-62	50	7	-39
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	-	$157.15B	$382.64B	$97.43B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Duane Reade NPS by Gender

Duane Reade's NPS was rated -80 by Female customers on Comparably.

Female

-80

Duane Reade's NPS was rated -80 by Female customers on Comparably.

10%

Promoters

Passives

90%

Detractors

Male

N/A

Duane Reade's NPS is not yet rated by Male customers.

Promoters

Passives

Detractors

Duane Reade NPS by Ethnicity

Duane Reade's NPS was rated -72 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -72	Caucasian	-72

Duane Reade NPS by Age

Duane Reade's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.

100

Summary

Age

Promoters

Passives

Detractors

56-60

100%

66+

20%

80%

Duane Reade NPS by Usage

Duane Reade's NPS was rated -76 points by customers who have used Duane Reade's products/services for Over 10 Years.

-100

-50

100

Summary	Usage	Score
Over 10 Years -76	Over 10 Years	-76

Duane Reade NPS vs. Competitors

Compared to its competitors, Duane Reade's NPS is rated right below CVS Pharmacy.

COMPANY		NPS Score
	Costco	50
	Walmart	7
	CVS Pharmacy	-39
	Duane Reade	-62

Duane Reade Customer Reviews

Duane Reade Customer Loyalty

78%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

78% of Duane Reade users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

78%

22%

Duane Reade Customer Loyalty Score by Gender

Duane Reade's Customer Loyalty score was rated 91 by Female customers on Comparably.

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Female

91%

Yes

Male

N/A

Yes

Duane Reade Customer Loyalty Score by Ethnicity

Duane Reade's Customer Loyalty score was rated 74% by Caucasian customers on Comparably.

% who answered "Yes"

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out of 100

Caucasian

Duane Reade Customer Loyalty Score by Age

Duane Reade's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.

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20%

40%

60%

80%

100%

Summary	Age	Score
56-60 40%	56-60	40%
66+ 100%	66+	100%

Duane Reade Customer Loyalty Score by Usage

Duane Reade's Customer Loyalty score was rated 89% by customers who have used Duane Reade's products/services for Over 10 Years.

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Over 10 Years	89%

Duane Reade Customer Loyalty Score by Industry

Duane Reade's Customer Loyalty score was rated 64% by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine	64%

Duane Reade Customer Loyalty vs. Competitors

Compared to its competitors, Duane Reade's Customer Loyalty score is rated right above Walmart, and is preceded by Costco.

COMPANY		Customer Loyalty Score
	Costco	89%
	Duane Reade	78%
	Walmart	76%
	CVS Pharmacy	69%

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Duane Reade Product Quality

1.7/5

Duane Reade has an overall Product Quality score of 1.7 out of 5 stars rated by its users and customers.

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Duane Reade Product Information

Duane Reade’s product quality score is a 1.7 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Duane Reade's product the highest.

Website: http://www.duanereade.com

Company Size: 5,001-10,000 Employees

Industry

Tech

Consumer Services

Ecommerce and Marketplaces

Healthcare

Quick Insights into Duane Reade Product Quality

Duane Reade's Product Quality score was rated highest by customers ages 66+, and rated lowest by customers ages 56-60.

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Ranked Duane Reade Product Quality the Highest

66+	2
Caucasian	1.5
Female	1.5

Ranked Duane Reade Product Quality the Lowest

56-60	1.5

Duane Reade Product Quality Score by Gender

Duane Reade's Product Quality score was rated 1.5 by Female customers on Comparably.

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Female

1.5/5

Male

N/A

Duane Reade Product Quality Score by Ethnicity

Duane Reade's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5

Duane Reade Product Quality Score by Age

Duane Reade's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.

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Summary	Age	Score
56-60 1.5	56-60	1.5
66+ 2	66+	2

Duane Reade Product Quality Score by Usage

Duane Reade's Product Quality score was rated 1.5 stars by customers who have used Duane Reade's products/services for Over 10 Years.

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Over 10 Years	1.5

Duane Reade Product Quality Score by Industry

Duane Reade's Product Quality score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine	1.5

Duane Reade Product Quality vs. Competitors

Compared to its competitors, Duane Reade's Product Quality score is rated right below CVS Pharmacy.

COMPANY		Product Quality Score
	Costco	4.3/5
	Walmart	3.5/5
	CVS Pharmacy	2.6/5
	Duane Reade	1.7/5

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Duane Reade Pricing

Duane Reade ROI & Value For Money

1.8/5

Duane Reade has a value for money and ROI score of 1.8 out of 5 stars rated by its users and customers.

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Duane Reade Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.

Quick Insights into Duane Reade ROI

Duane Reade's ROI score was rated highest by customers ages 66+, and rated lowest by customers ages 56-60.

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Ranked Duane Reade ROI the Highest

66+	1.8
Caucasian	1.5
Female	1.5

Ranked Duane Reade ROI the Lowest

56-60	1.5

Duane Reade ROI Score by Gender

Duane Reade's ROI score was rated 1.5 by Female customers on Comparably.

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Female

1.5/5

Male

N/A

Duane Reade ROI Score by Ethnicity

Duane Reade's ROI score was rated 1.5 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5

Duane Reade ROI Score by Age

Duane Reade's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.

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Summary	Age	Score
56-60 1.5	56-60	1.5
66+ 1.8	66+	1.8

Duane Reade ROI Score by Usage

Duane Reade's ROI score was rated 1.5 stars by customers who have used Duane Reade's products/services for Over 10 Years.

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Over 10 Years	1.5

Duane Reade ROI Score by Industry

Duane Reade's ROI score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine	1.5

Duane Reade Pricing vs. Competitors

Compared to its competitors, Duane Reade's ROI score is rated right below CVS Pharmacy.

COMPANY		Pricing Score
	Costco	4.1/5
	Walmart	3.5/5
	CVS Pharmacy	2.6/5
	Duane Reade	1.8/5

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Duane Reade Customer Satisfaction (CSAT)

Duane Reade Customer Satisfaction (CSAT) Score

36 / 100

Duane Reade has an overall Customer Satisfaction score of 36 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	36%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	9%
Very Dissatisfied	55%

Very Satisfied

36%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

55%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Duane Reade Customer Satisfaction

Duane Reade's Customer Satisfaction score was rated highest by customers who have used Duane Reade's products/services for Over 10 Years.

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Ranked Duane Reade Customer Satisfaction the Highest

Over 10 Years	50%
Caucasian	40%
Female	40%

Duane Reade Customer Satisfaction Score by Gender

Duane Reade's Customer Satisfaction score was rated 40 by Female customers on Comparably.

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40 / 100

Female

	Very Satisfied	40%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	60%

Duane Reade Customer Satisfaction Score by Ethnicity

Caucasian
40%

CSAT according to Caucasian

Duane Reade's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.

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40 / 100

Very Satisfied	40%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	60%

Very Satisfied

40%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

60%

Duane Reade Customer Satisfaction Score by Age

Duane Reade's Customer Satisfaction score was rated 0 points by customers ages 56-60 on Comparably.

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100

Breakdown

Age

Score

56-60

Duane Reade Customer Satisfaction Score by Usage

Duane Reade's Customer Satisfaction score was rated 50 points by customers who have used Duane Reade's products/services for Over 10 Years.

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Over 10 Years	50

Duane Reade Customer Satisfaction Score by Industry

Duane Reade's Customer Satisfaction score was rated 0 points by Healthcare, Hospitals and Medicine industry customers.

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			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 0,
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			"text": "Duane Reade's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 0
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Healthcare, Hospitals and Medicine	0

Duane Reade Customer Satisfaction vs. Competitors

Compared to its competitors, Duane Reade's Customer Satisfaction score is rated right below CVS Pharmacy.

COMPANY		Customer Satisfaction (CSAT) Score
	Costco	84%
	Walmart	66%
	CVS Pharmacy	36%
	Duane Reade	36%

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Duane Reade Customer Service

1.6/5

Duane Reade has an overall Customer Service score of 1.6 out of 5 stars rated by its users and customers.

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About Duane Reade's Customer Service

Address

40 Wall Street, New York City, NY

Website

http://www.duanereade.com

Phone Number

(212) 273-5700

Quick Insights into Duane Reade Customer Service

Duane Reade's Customer Service score was rated highest by customers ages 66+, and rated lowest by customers ages 56-60.

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Ranked Duane Reade Customer Service the Highest

66+	1.6
Caucasian	1.5
Female	1.5

Ranked Duane Reade Customer Service the Lowest

56-60	1.5

Duane Reade Customer Service Score by Gender

Duane Reade's Customer Service score was rated 1.5 by Female customers on Comparably.

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Female

1.5/5

Male

N/A

Duane Reade Customer Service Score by Ethnicity

Duane Reade's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Duane Reade.

100

Summary	Ethnicity	Customer Service Score
Caucasian 1.5	Caucasian	1.5

Duane Reade Customer Service Score by Age

Duane Reade's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.

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100

Summary	Age	Customer Service Score
56-60 1.5	56-60	1.5
66+ 1.6	66+	1.6

Duane Reade Customer Service Score by Usage

Duane Reade's Customer Service score was rated 1.5 stars by customers who have used Duane Reade's products/services for Over 10 Years.

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Over 10 Years	1.5

Duane Reade Customer Service Score by Industry

Duane Reade's Customer Service score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine	1.5

Duane Reade Customer Service vs. Competitors

Compared to its competitors, Duane Reade's Customer Service score is rated right below CVS Pharmacy.

COMPANY		Customer Service Score
	Costco	4.2/5
	Walmart	3.3/5
	CVS Pharmacy	2.2/5
	Duane Reade	1.6/5

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Duane Reade as an Employer

2.2/5

Duane Reade has a 2.2/5 stars for its overall company culture rated by their employees

bottom

CEO of Duane Reade

In the Bottom 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Duane Reade scored a -62 for Net Promoter Score and a -65 for Employee Net Promoter Score. NPS gauges how likely a customer of Duane Reade would recommend the brand to a friend. ENPS measures how likely Duane Reade employees would recommend working at Duane Reade to a friend.

Net Promoter Score

-62

NPS Score

19%	Promoters
0%	Passive
81%	Detractors

Employee Net Promoter Score

-65

eNPS Score

14%	Promoters
7%	Passive
79%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail