-35
NPS
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Dunn-Edwards
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About Dunn-Edwards' Brand
Among its major competitors, Dunn-Edwards is ranked in 3rd place for NPS while Sherwin-Williams is 1st, and BEHR is 2nd.
Brand at a Glance
72%
Customer Loyalty
2.8/5
Product Quality
2/5
Pricing
2.7/5
Customer Service
Dunn-Edwards Ranking
- #3 / 3 of its competitors
Dunn-Edwards NPS
Dunn-Edwards's Net Promoter Score (NPS) is a -35 with 29% Promoters, 7% Passives, and 64% Detractors. Net Promoter Score tracks whether Dunn-Edwards's customers would recommend using the product based on a scale of -100 to 100.
Dunn-Edwards Overall NPS
| 29% | Promoters |
|---|---|
| 7% | Passives |
| 64% | Detractors |
Dunn-Edwards NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -100 | Dec 2022 | -100 |
Apr 2023 -100 | Apr 2023 | -100 |
May 2023 -67 | May 2023 | -67 |
Jul 2023 -43 | Jul 2023 | -43 |
Sep 2023 -50 | Sep 2023 | -50 |
Oct 2023 -55 | Oct 2023 | -55 |
Nov 2023 -45 | Nov 2023 | -45 |
Feb 2024 -41 | Feb 2024 | -41 |
Jul 2024 -32 | Jul 2024 | -32 |
Mar 2025 -36 | Mar 2025 | -36 |
How Other Brands Compare
Dunn-Edwards is ranked third for NPS among its competitors. Sherwin-Williams and BEHR come in first and second.
Dunn-Edwards |  Sherwin-Williams |  BEHR | |
| Global Ranking | #- | #201 | #- |
| NPS | -35 | 38 | 34 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $65.11B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dunn-Edwards NPS vs. Competitors
Compared to its competitors, Dunn-Edwards's NPS is rated right below BEHR.
| COMPANY | NPS Score | |
|---|---|---|
| Sherwin-Williams | 38 |
| BEHR | 34 |
| Dunn-Edwards | -35 |
Dunn-Edwards Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Dunn-Edwards users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Dunn-Edwards Customer Loyalty vs. Competitors
Compared to its competitors, Dunn-Edwards's Customer Loyalty score is rated right below Sherwin-Williams.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| BEHR | 85% |
| Sherwin-Williams | 82% |
| Dunn-Edwards | 72% |
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Dunn-Edwards Product Quality
2.8/5
Dunn-Edwards has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Dunn-Edwards Product Information
Dunn-Edwards’s product quality score is a 2.8 out of 5 as rated by its users and customers.
Dunn-Edwards Product Quality vs. Competitors
Compared to its competitors, Dunn-Edwards's Product Quality score is rated right below BEHR.
| COMPANY | Product Quality Score | |
|---|---|---|
| Sherwin-Williams | 4.1/5 |
| BEHR | 4.1/5 |
| Dunn-Edwards | 2.8/5 |
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Dunn-Edwards Pricing
Dunn-Edwards ROI & Value For Money
2/5
Dunn-Edwards has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Dunn-Edwards Pricing vs. Competitors
Compared to its competitors, Dunn-Edwards's ROI score is rated right below BEHR.
| COMPANY | Pricing Score | |
|---|---|---|
| Sherwin-Williams | 3.9/5 |
| BEHR | 3.9/5 |
| Dunn-Edwards | 2/5 |
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Dunn-Edwards Customer Satisfaction (CSAT)
Dunn-Edwards Customer Satisfaction (CSAT) Score
36 / 100
Dunn-Edwards has an overall Customer Satisfaction score of 36 rated by its users and customers.
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Very Satisfied
18%
Satisfied
18%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
19%
Very Dissatisfied
27%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Dunn-Edwards Customer Satisfaction vs. Competitors
Compared to its competitors, Dunn-Edwards's Customer Satisfaction score is rated right below BEHR.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Sherwin-Williams | 78% |
| BEHR | 77% |
| Dunn-Edwards | 36% |
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Dunn-Edwards Customer Service
2.7/5
Dunn-Edwards has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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Dunn-Edwards Customer Service vs. Competitors
Compared to its competitors, Dunn-Edwards's Customer Service score is rated right below BEHR.
| COMPANY | Customer Service Score | |
|---|---|---|
| Sherwin-Williams | 4/5 |
| BEHR | 4/5 |
| Dunn-Edwards | 2.7/5 |
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Dunn-Edwards as an Employer
2.7/5
Dunn-Edwards has a 2.7/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Dunn-Edwards scored a -35 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Dunn-Edwards would recommend the brand to a friend. ENPS measures how likely Dunn-Edwards employees would recommend working at Dunn-Edwards to a friend.
Net Promoter Score
-35
NPS Score
| 29% | Promoters |
|---|---|
| 7% | Passive |
| 64% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 27% | Promoters |
|---|---|
| 13% | Passive |
| 60% | Detractors |
