34
NPS
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Eastridge Workforce Solutions
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About Eastridge Workforce Solutions' Brand
Our goal is to become a leading workforce solutions company, serving clients nationwide. Our comprehensive workforce solutions provide optimal results. Among its major competitors, Eastridge Workforce Solutions is ranked in 2nd place for NPS while Kforce is 1st, and Robert Half is 3rd.
Brand at a Glance
55%
Customer Loyalty
3.5/5
Product Quality
3.7/5
Pricing
5/5
Customer Service
Eastridge Workforce Solutions Ranking
- #2 / 4 of its competitors
Eastridge Workforce Solutions NPS
Eastridge Workforce Solutions's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Eastridge Workforce Solutions's customers would recommend using the product based on a scale of -100 to 100.
Eastridge Workforce Solutions Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Eastridge Workforce Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Jul 2022 0 | Jul 2022 | 0 |
Sep 2022 50 | Sep 2022 | 50 |
Oct 2022 60 | Oct 2022 | 60 |
Jul 2024 33 | Jul 2024 | 33 |
How Other Brands Compare
Eastridge Workforce Solutions is ranked second for NPS among its competitors. Kforce and Robert Half come in first and third, with Inkwell coming in at #4.
Eastridge Workforce Solutions |  Robert Half |  Kforce |  Inkwell | |
| Global Ranking | #- | #695 | #- | #- |
| NPS | 34 | 15 | 50 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $8.98B | $1.26B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Eastridge Workforce Solutions NPS vs. Competitors
Compared to its competitors, Eastridge Workforce Solutions's NPS is rated right above Robert Half, and is preceded by Kforce.
| COMPANY | NPS Score | |
|---|---|---|
| Kforce | 50 |
| Eastridge Workforce Solutions | 34 |
| Robert Half | 15 |
Eastridge Workforce Solutions Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Eastridge Workforce Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Eastridge Workforce Solutions Customer Loyalty vs. Competitors
Compared to its competitors, Eastridge Workforce Solutions's Customer Loyalty score is rated right below Robert Half.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Kforce | 82% |
| Robert Half | 67% |
| Eastridge Workforce Solutions | 55% |
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Eastridge Workforce Solutions Product Quality
3.5/5
Eastridge Workforce Solutions has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Eastridge Workforce Solutions Product Information
Eastridge Workforce Solutions’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.eastridge.com
- Company Size
- 201-500 Employees
Industry
Staffing and Recruiting
Eastridge Workforce Solutions Product Quality vs. Competitors
Compared to its competitors, Eastridge Workforce Solutions's Product Quality score is rated right above Robert Half, and is preceded by Kforce.
| COMPANY | Product Quality Score | |
|---|---|---|
| Kforce | 4/5 |
| Eastridge Workforce Solutions | 3.5/5 |
| Robert Half | 3/5 |
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Eastridge Workforce Solutions Pricing
Eastridge Workforce Solutions ROI & Value For Money
3.7/5
Eastridge Workforce Solutions has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Eastridge Workforce Solutions Pricing vs. Competitors
Compared to its competitors, Eastridge Workforce Solutions's ROI score is rated right above Robert Half, and is preceded by Kforce.
| COMPANY | Pricing Score | |
|---|---|---|
| Kforce | 3.9/5 |
| Eastridge Workforce Solutions | 3.7/5 |
| Robert Half | 3.1/5 |
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Eastridge Workforce Solutions Customer Satisfaction (CSAT)
Eastridge Workforce Solutions Customer Satisfaction (CSAT) Score
50 / 100
Eastridge Workforce Solutions has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Eastridge Workforce Solutions Customer Satisfaction vs. Competitors
Compared to its competitors, Eastridge Workforce Solutions's Customer Satisfaction score is rated right below Robert Half.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Kforce | 75% |
| Robert Half | 53% |
| Eastridge Workforce Solutions | 50% |
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Eastridge Workforce Solutions Customer Service
5/5
Eastridge Workforce Solutions has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Eastridge Workforce Solutions's Customer Service
Address
2355 Northside Dr, San Diego, CA 92108
Website
http://www.eastridge.com
Eastridge Workforce Solutions Customer Service vs. Competitors
Compared to its competitors, Eastridge Workforce Solutions's Customer Service score is rated right above Kforce.
| COMPANY | Customer Service Score | |
|---|---|---|
| Eastridge Workforce Solutions | 5/5 |
| Kforce | 4/5 |
| Robert Half | 3.2/5 |
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Eastridge Workforce Solutions as an Employer
3.3/5
Eastridge Workforce Solutions has a 3.3/5 stars for its overall company culture rated by their employees
top
50%
CEO of Eastridge Workforce Solutions
In the Top 50% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Eastridge Workforce Solutions scored a 34 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Eastridge Workforce Solutions would recommend the brand to a friend. ENPS measures how likely Eastridge Workforce Solutions employees would recommend working at Eastridge Workforce Solutions to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 43% | Promoters |
|---|---|
| 7% | Passive |
| 50% | Detractors |
