20
NPS
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Edelweiss Financial Services
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About Edelweiss Financial Services' Brand
Among its major competitors, Edelweiss Financial Services is ranked in 3rd place for NPS while First Eagle is 1st, and Goldman Sachs is 2nd.
Brand at a Glance
47%
Customer Loyalty
3.4/5
Product Quality
3/5
Pricing
3.1/5
Customer Service
Edelweiss Financial Services Ranking
- #2 / 4 of its competitors
Edelweiss Financial Services NPS
Edelweiss Financial Services's Net Promoter Score (NPS) is a 20 with 40% Promoters, 40% Passives, and 20% Detractors. Net Promoter Score tracks whether Edelweiss Financial Services's customers would recommend using the product based on a scale of -100 to 100.
Edelweiss Financial Services Overall NPS
| 40% | Promoters |
|---|---|
| 40% | Passives |
| 20% | Detractors |
Edelweiss Financial Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 0 | Mar 2022 | 0 |
Oct 2022 -50 | Oct 2022 | -50 |
Nov 2022 -33 | Nov 2022 | -33 |
Apr 2023 0 | Apr 2023 | 0 |
Aug 2023 20 | Aug 2023 | 20 |
How Other Brands Compare
Edelweiss Financial Services is ranked second for NPS among its competitors. Goldman Sachs and ICICI Bank come in first and third, with Morgan Stanley coming in at #4.
Edelweiss Financial Services |  Goldman Sachs |  Morgan Stanley |  ICICI Bank | |
| Global Ranking | #- | #145 | #199 | #- |
| NPS | 20 | 27 | -8 | 3 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $113.07B | $147.94B | $59.96B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Edelweiss Financial Services NPS vs. Competitors
Compared to its competitors, Edelweiss Financial Services's NPS is rated right above ICICI Bank, and is preceded by Goldman Sachs.
| COMPANY | NPS Score | |
|---|---|---|
 | First Eagle | 100 |
| Goldman Sachs | 27 |
| Edelweiss Financial Services | 20 |
| ICICI Bank | 3 |
| Morgan Stanley | -8 |
Edelweiss Financial Services Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of Edelweiss Financial Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Edelweiss Financial Services Customer Loyalty vs. Competitors
Compared to its competitors, Edelweiss Financial Services's Customer Loyalty score is rated right below Goldman Sachs.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| First Eagle | 100% |
| ICICI Bank | 87% |
| Morgan Stanley | 69% |
| Goldman Sachs | 65% |
| Edelweiss Financial Services | 47% |
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Edelweiss Financial Services Product Quality
3.4/5
Edelweiss Financial Services has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Edelweiss Financial Services Product Information
Edelweiss Financial Services’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- www.edelweissfin.com
- Company Size
- 5,001-10,000 Employees
Edelweiss Financial Services Product Quality vs. Competitors
Compared to its competitors, Edelweiss Financial Services's Product Quality score is rated right below Morgan Stanley.
| COMPANY | Product Quality Score | |
|---|---|---|
| First Eagle | 5/5 |
| ICICI Bank | 3.7/5 |
| Goldman Sachs | 3.5/5 |
| Morgan Stanley | 3.4/5 |
| Edelweiss Financial Services | 3.4/5 |
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Edelweiss Financial Services Pricing
Edelweiss Financial Services ROI & Value For Money
3/5
Edelweiss Financial Services has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Edelweiss Financial Services Pricing vs. Competitors
Compared to its competitors, Edelweiss Financial Services's ROI score is rated right below Morgan Stanley.
| COMPANY | Pricing Score | |
|---|---|---|
| First Eagle | 5/5 |
| Goldman Sachs | 3.5/5 |
| ICICI Bank | 3.5/5 |
| Morgan Stanley | 3.3/5 |
| Edelweiss Financial Services | 3/5 |
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Edelweiss Financial Services Customer Satisfaction (CSAT)
Edelweiss Financial Services Customer Satisfaction (CSAT) Score
50 / 100
Edelweiss Financial Services has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Edelweiss Financial Services Customer Satisfaction vs. Competitors
Compared to its competitors, Edelweiss Financial Services's Customer Satisfaction score is rated right above Morgan Stanley, and is preceded by ICICI Bank.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Goldman Sachs | 72% |
| ICICI Bank | 70% |
| Edelweiss Financial Services | 50% |
| Morgan Stanley | 45% |
| First Eagle | 0% |
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Edelweiss Financial Services Customer Service
3.1/5
Edelweiss Financial Services has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Edelweiss Financial Services's Customer Service
Address
Edelweiss House, Off. C.S.T. Road, Mumbai, 400098
Website
www.edelweissfin.com
Phone Number
7
Edelweiss Financial Services Customer Service vs. Competitors
Compared to its competitors, Edelweiss Financial Services's Customer Service score is rated right below Morgan Stanley.
| COMPANY | Customer Service Score | |
|---|---|---|
| First Eagle | 5/5 |
| Goldman Sachs | 3.6/5 |
| ICICI Bank | 3.5/5 |
| Morgan Stanley | 3.4/5 |
| Edelweiss Financial Services | 3.1/5 |
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Edelweiss Financial Services as an Employer
4.1/5
Edelweiss Financial Services has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
CEO of Edelweiss Financial Services
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Edelweiss Financial Services scored a 20 for Net Promoter Score and a 42 for Employee Net Promoter Score. NPS gauges how likely a customer of Edelweiss Financial Services would recommend the brand to a friend. ENPS measures how likely Edelweiss Financial Services employees would recommend working at Edelweiss Financial Services to a friend.
Net Promoter Score
20
NPS Score
| 40% | Promoters |
|---|---|
| 40% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
42
eNPS Score
| 71% | Promoters |
|---|---|
| 0% | Passive |
| 29% | Detractors |
