-100
NPS
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Education Affiliates
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About Education Affiliates' Brand
Among its major competitors, Education Affiliates is ranked in 3rd place for NPS while Stanley Black & Decker is 1st, and Exelon Corporation is 2nd.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Education Affiliates Ranking
- #3 / 4 of its competitors
Education Affiliates NPS
Education Affiliates's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Education Affiliates's customers would recommend using the product based on a scale of -100 to 100.
Education Affiliates Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Education Affiliates NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -100 | Sep 2023 | -100 |
How Other Brands Compare
Education Affiliates is ranked third for NPS among its competitors. Stanley Black & Decker and Exelon Corporation come in first and second, with Synargo Technologies coming in at #4.
Education Affiliates |  Stanley Black & Decker |  Exelon Corporation |  Synargo Technologies | |
| Global Ranking | #- | #123 | #586 | #- |
| NPS | -100 | 22 | 21 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $13.94B | $42.89B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Education Affiliates NPS vs. Competitors
Compared to its competitors, Education Affiliates's NPS is rated right below Exelon Corporation.
| COMPANY | NPS Score | |
|---|---|---|
| Stanley Black & Decker | 22 |
| Exelon Corporation | 21 |
| Education Affiliates | -100 |
Education Affiliates Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Education Affiliates users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Education Affiliates Customer Loyalty vs. Competitors
Compared to its competitors, Education Affiliates's Customer Loyalty score is rated right above Stanley Black & Decker.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Education Affiliates | 100% |
| Stanley Black & Decker | 82% |
| Exelon Corporation | 77% |
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Education Affiliates Product Quality
1.5/5
Education Affiliates has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Education Affiliates Product Information
Education Affiliates’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://edaff.com
- Company Size
- 10,000+ Employees
Industry
Education
Education Affiliates Product Quality vs. Competitors
Compared to its competitors, Education Affiliates's Product Quality score is rated right below Exelon Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| Stanley Black & Decker | 3.8/5 |
| Exelon Corporation | 3.5/5 |
| Education Affiliates | 1.5/5 |
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Education Affiliates Pricing
Education Affiliates ROI & Value For Money
1.5/5
Education Affiliates has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Education Affiliates Pricing vs. Competitors
Compared to its competitors, Education Affiliates's ROI score is rated right below Stanley Black & Decker.
| COMPANY | Pricing Score | |
|---|---|---|
| Exelon Corporation | 3.7/5 |
| Stanley Black & Decker | 3.7/5 |
| Education Affiliates | 1.5/5 |
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Education Affiliates Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Education Affiliates Customer Satisfaction vs. Competitors
Compared to its competitors, Education Affiliates's Customer Satisfaction score is rated right below Exelon Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Stanley Black & Decker | 70% |
| Exelon Corporation | 65% |
| Education Affiliates | 0% |
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Education Affiliates Customer Service
1.5/5
Education Affiliates has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Education Affiliates's Customer Service
Website
http://edaff.com
Education Affiliates Customer Service vs. Competitors
Compared to its competitors, Education Affiliates's Customer Service score is rated right below Exelon Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| Stanley Black & Decker | 3.8/5 |
| Exelon Corporation | 3.6/5 |
| Education Affiliates | 1.5/5 |
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Education Affiliates as an Employer
Consumer vs. Employees
Education Affiliates scored a -100 for Net Promoter Score and a -51 for Employee Net Promoter Score. NPS gauges how likely a customer of Education Affiliates would recommend the brand to a friend. ENPS measures how likely Education Affiliates employees would recommend working at Education Affiliates to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-51
eNPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
