-34
NPS
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eero
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About eero's Brand
eero is the world’s first WiFi system. A set of three eeros covers the typical home. Among its major competitors, eero is ranked in 4th place for NPS while Accuver is 1st, and Google is 2nd.
Brand at a Glance
61%
Customer Loyalty
2.6/5
Product Quality
2.6/5
Pricing
2.5/5
Customer Service
eero Ranking
- #4 / 4 of its competitors
eero NPS
eero's Net Promoter Score (NPS) is a -34 with 24% Promoters, 18% Passives, and 58% Detractors. Net Promoter Score tracks whether eero's customers would recommend using the product based on a scale of -100 to 100.
eero Overall NPS
| 24% | Promoters |
|---|---|
| 18% | Passives |
| 58% | Detractors |
eero NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -34 | Jan 2024 | -34 |
Feb 2024 -34 | Feb 2024 | -34 |
Mar 2024 -34 | Mar 2024 | -34 |
Apr 2024 -34 | Apr 2024 | -34 |
May 2024 -36 | May 2024 | -36 |
Jul 2024 -36 | Jul 2024 | -36 |
Aug 2024 -34 | Aug 2024 | -34 |
Jan 2025 -36 | Jan 2025 | -36 |
Feb 2025 -32 | Feb 2025 | -32 |
Mar 2025 -34 | Mar 2025 | -34 |
Jun 2025 -34 | Jun 2025 | -34 |
Jan 2026 -34 | Jan 2026 | -34 |
How Other Brands Compare
eero is ranked #4 for NPS among its competitors. Accuver and Google come in first and second, with Starry coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
eero NPS by Gender
Female customers rated eero's NPS 3 points higher than Male customers.
Male
-42
eero's NPS was rated -42 by Male customers on Comparably.
21%
Promoters
16%
Passives
63%
Detractors
Female
-39
eero's NPS was rated -39 by Female customers on Comparably.
24%
Promoters
13%
Passives
63%
Detractors
eero NPS by Ethnicity
eero's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -32 | Caucasian | -32 |
Other -75 | Other | -75 |
eero NPS by Age
eero's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
eero NPS by Usage
eero's NPS was rated the highest by customers who have used eero's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -52 | Less than 1 Year | -52 |
1 to 2 Years -42 | 1 to 2 Years | -42 |
2 to 5 Years -35 | 2 to 5 Years | -35 |
eero Customer Reviews
Out of the 12 eero customer reviews 6 were positive and 6 were constructive. eero customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
eero Customer Loyalty
61%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
61% of eero users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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eero Customer Loyalty Score by Gender
Female customers rated eero's Customer Loyalty score 9% higher than Male customers.
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Male
57%
Yes
Female
66%
Yes
eero Customer Loyalty Score by Ethnicity
eero's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of eero.
72
out of 100
Caucasian
55
out of 100
Other
eero Customer Loyalty Score by Age
eero's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of eero.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 64% | 41-45 | 64% |
46-50 40% | 46-50 | 40% |
51-55 73% | 51-55 | 73% |
56-60 85% | 56-60 | 85% |
66+ 23% | 66+ | 23% |
eero Customer Loyalty Score by Usage
eero's Customer Loyalty score was rated the highest by customers who have used eero's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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eero Customer Loyalty Score by Industry
eero's Customer Loyalty score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Tech industry customers.
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eero Customer Loyalty vs. Competitors
Compared to its competitors, eero's Customer Loyalty score is rated right above Accuver, and is preceded by Starry.
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eero Product Quality
2.6/5
eero has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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eero Product Information
eero’s product quality score is a 2.6 out of 5 as rated by its users and customers. Reviewers from the Manufacturing and Machinery industry rated eero's product the highest. Reviewers from the Tech industry rated eero the lowest at 2.4.
- Website
- https://www.eero.com/
- Company Size
- 51-200 Employees
Industry
Tech
Hardware and Devices
Mobile App
SaaS
Quick Insights into eero Product Quality
eero's Product Quality score was rated highest by customers from the Manufacturing and Machinery industry, and rated lowest by customers ages 51-55.
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Ranked eero Product Quality the Highest
Ranked eero Product Quality the Lowest
eero Product Quality Score by Gender
Female customers rated eero's Product Quality score 0.9 stars higher than Male customers.
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Male
2.5/5
Female
3.4/5
eero Product Quality Score by Ethnicity
eero's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of eero.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Other 2.1 | Other | 2.1 |
eero Product Quality Score by Age
eero's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of eero.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2.3 | 41-45 | 2.3 |
46-50 2.5 | 46-50 | 2.5 |
51-55 2 | 51-55 | 2 |
56-60 3.1 | 56-60 | 3.1 |
66+ 2.8 | 66+ | 2.8 |
eero Product Quality Score by Usage
eero's Product Quality score was rated the highest by customers who have used eero's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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eero Product Quality Score by Industry
eero's Product Quality score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Tech industry customers.
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eero Product Quality vs. Competitors
Compared to its competitors, eero's Product Quality score is rated right above Luma, and is preceded by Starry.
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eero Pricing
eero ROI & Value For Money
2.6/5
eero has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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eero Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Manufacturing and Machinery industry. The users from the Tech industry think that they had the lowest ROI from eero.
Quick Insights into eero ROI
eero's ROI score was rated highest by customers from the Manufacturing and Machinery industry, and rated lowest by Other customers.
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Ranked eero ROI the Highest
Ranked eero ROI the Lowest
eero ROI Score by Gender
Female customers rated eero's ROI score 0.4 stars higher than Male customers.
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Male
2.3/5
Female
2.7/5
eero ROI Score by Ethnicity
eero's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of eero.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Other 1.6 | Other | 1.6 |
eero ROI Score by Age
eero's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of eero.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.6 | 41-45 | 1.6 |
46-50 2.1 | 46-50 | 2.1 |
51-55 1.7 | 51-55 | 1.7 |
56-60 3 | 56-60 | 3 |
66+ 2.7 | 66+ | 2.7 |
eero ROI Score by Usage
eero's ROI score was rated the highest by customers who have used eero's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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eero ROI Score by Industry
eero's ROI score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Tech industry customers.
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eero Pricing vs. Competitors
Compared to its competitors, eero's ROI score is rated right above Luma, and is preceded by Starry.
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eero Customer Satisfaction (CSAT)
eero Customer Satisfaction (CSAT) Score
40 / 100
eero has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
21%
Satisfied
19%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
17%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into eero Customer Satisfaction
eero's Customer Satisfaction score was rated highest by customers ages 56-60, and rated lowest by Other customers.
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Ranked eero Customer Satisfaction the Highest
Ranked eero Customer Satisfaction the Lowest
eero Customer Satisfaction Score by Gender
Female customers rated eero's Customer Satisfaction score 15 points higher than Male customers.
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35 / 100
MaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 21% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 29% | |
Very Dissatisfied | 32% |
50 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
eero Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
eero's Customer Satisfaction (CSAT) score was rated 56% according to Caucasian users and customers.
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56 / 100
Very Satisfied
31%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
19%
Very Dissatisfied
25%
CSAT according to Other
eero's Customer Satisfaction (CSAT) score was rated 18% according to Other users and customers.
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18 / 100
Very Satisfied
9%
Satisfied
9%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
27%
Very Dissatisfied
46%
eero Customer Satisfaction Score by Age
eero's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of eero.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 20% | |||||||||||||||
| 51-55 | 33% | |||||||||||||||
| 56-60 | 60% | |||||||||||||||
| 66+ | 40% |
eero Customer Satisfaction Score by Usage
eero's Customer Satisfaction score was rated the highest by customers who have used eero's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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eero Customer Satisfaction Score by Industry
eero's Customer Satisfaction score was rated 27 points by Tech industry customers.
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"title": "eero Customer Satisfaction Score by Industry",
"text": "eero's Customer Satisfaction score was rated 27 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 27,
"stars": 0,
"csatScore": 27,
"text": "eero's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
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}eero Customer Satisfaction vs. Competitors
Compared to its competitors, eero's Customer Satisfaction score is rated right above Luma, and is preceded by Starry.
Unlock eero Customer Satisfaction vs. Competitors Data
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eero Customer Service
2.5/5
eero has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About eero's Customer Service
Address
San Francisco, CA
Website
https://www.eero.com/
Phone Number
800-952-5210
Quick Insights into eero Customer Service
eero's Customer Service score was rated highest by customers from the Manufacturing and Machinery industry, and rated lowest by customers ages 51-55.
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Ranked eero Customer Service the Highest
Ranked eero Customer Service the Lowest
eero Customer Service Score by Gender
Female customers rated eero's Customer Service score 1.8 stars higher than Male customers.
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Male
1.9/5
Female
3.7/5
eero Customer Service Score by Ethnicity
eero's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of eero.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Other 1.9 | Other | 1.9 |
eero Customer Service Score by Age
eero's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of eero.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
46-50 1.8 | 46-50 | 1.8 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2.9 | 56-60 | 2.9 |
66+ 3 | 66+ | 3 |
eero Customer Service Score by Usage
eero's Customer Service score was rated the highest by customers who have used eero's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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eero Customer Service Score by Industry
eero's Customer Service score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Tech industry customers.
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eero Customer Service vs. Competitors
Compared to its competitors, eero's Customer Service score is rated right above Accuver, and is preceded by Starry.
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eero as an Employer
2.8/5
eero has a 2.8/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
eero scored a -34 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of eero would recommend the brand to a friend. ENPS measures how likely eero employees would recommend working at eero to a friend.
Net Promoter Score
-34
NPS Score
| 24% | Promoters |
|---|---|
| 18% | Passive |
| 58% | Detractors |
Employee Net Promoter Score
5
eNPS Score
| 43% | Promoters |
|---|---|
| 19% | Passive |
| 38% | Detractors |
