100
NPS
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Electronic Ink
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About Electronic Ink's Brand
Electronic Ink is a provider business system design consultancy services. Among its major competitors, Electronic Ink is ranked in 1st place for NPS while IDEO is 2nd, and Frog Design is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4/5
Pricing
5/5
Customer Service
Electronic Ink Ranking
- #1 / 4 of its competitors
Electronic Ink NPS
Electronic Ink's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Electronic Ink's customers would recommend using the product based on a scale of -100 to 100.
Electronic Ink Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Electronic Ink NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 100 | Mar 2020 | 100 |
How Other Brands Compare
Electronic Ink is ranked first for NPS among its competitors. IDEO and Frog Design come in second and third, with Brownstone coming in at #4.
Electronic Ink |  IDEO |  Frog Design |  Brownstone | |
| Global Ranking | #- | #817 | #- | #- |
| NPS | 100 | 47 | 15 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Electronic Ink NPS vs. Competitors
Compared to its competitors, Electronic Ink's NPS is rated right above IDEO.
| COMPANY | NPS Score | |
|---|---|---|
| Electronic Ink | 100 |
| IDEO | 47 |
| Frog Design | 15 |
| Brownstone | N/A |
Electronic Ink Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Electronic Ink users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Electronic Ink Customer Loyalty vs. Competitors
Compared to its competitors, Electronic Ink's Customer Loyalty score is rated right above IDEO.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Electronic Ink | 100% |
| IDEO | 83% |
| Frog Design | 74% |
| Brownstone | N/A |
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Electronic Ink Product Quality
5/5
Electronic Ink has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Electronic Ink Product Information
Electronic Ink’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Small Business Services
Electronic Ink Product Quality vs. Competitors
Compared to its competitors, Electronic Ink's Product Quality score is rated right above IDEO.
| COMPANY | Product Quality Score | |
|---|---|---|
| Electronic Ink | 5/5 |
| IDEO | 4.2/5 |
| Frog Design | 3.8/5 |
| Brownstone | N/A |
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Electronic Ink Pricing
Electronic Ink ROI & Value For Money
4/5
Electronic Ink has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Electronic Ink Pricing vs. Competitors
Compared to its competitors, Electronic Ink's ROI score is rated right above Frog Design, and is preceded by IDEO.
| COMPANY | Pricing Score | |
|---|---|---|
| IDEO | 4.1/5 |
| Electronic Ink | 4/5 |
| Frog Design | 3.9/5 |
| Brownstone | N/A |
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Electronic Ink Customer Service
5/5
Electronic Ink has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Electronic Ink's Customer Service
Address
One South Broad Street, 19th Floor, Philadelphia, PA
Website
http://www.electronicink.com/
Phone Number
(215)922-3800
Electronic Ink Customer Service vs. Competitors
Compared to its competitors, Electronic Ink's Customer Service score is rated right above IDEO.
| COMPANY | Customer Service Score | |
|---|---|---|
| Electronic Ink | 5/5 |
| IDEO | 4.3/5 |
| Frog Design | 3.9/5 |
| Brownstone | N/A |
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Electronic Ink as an Employer
3.7/5
Electronic Ink has a 3.7/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Electronic Ink scored a 100 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Electronic Ink would recommend the brand to a friend. ENPS measures how likely Electronic Ink employees would recommend working at Electronic Ink to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
