100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Engen Petroleum
Marketing or Exec? Claim Your Free Account
About Engen Petroleum's Brand
Provider of refinery services for crude oil. The company refines crude oil and distributes refined petroleum, lubricants, automotive fuels, marine fuels, industrial fuels and related products. It provides services to commercial customers such as fleet, chemical industry, marine, mining and aviation industry. Among its major competitors, Engen Petroleum is ranked in 1st place for NPS while Woolworths Holdings is 2nd, and Sasol Ltd. is 3rd.
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
3.5/5
Pricing
4.5/5
Customer Service
Engen Petroleum Ranking
- #1 / 3 of its competitors
Engen Petroleum NPS
Engen Petroleum's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Engen Petroleum's customers would recommend using the product based on a scale of -100 to 100.
Engen Petroleum Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Engen Petroleum NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
Sep 2023 100 | Sep 2023 | 100 |
How Other Brands Compare
Engen Petroleum is ranked first for NPS among its competitors. Woolworths Holdings and Sasol Ltd. come in second and third.
Engen Petroleum |  Sasol Ltd. |  Woolworths Holdings | |
| Global Ranking | #- | #873 | #- |
| NPS | 100 | 41 | 60 |
| Valuation Updated every 24 hours for public companies | - | $9.46B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Engen Petroleum NPS vs. Competitors
Compared to its competitors, Engen Petroleum's NPS is rated right above Woolworths Holdings.
| COMPANY | NPS Score | |
|---|---|---|
| Engen Petroleum | 100 |
| Woolworths Holdings | 60 |
| Sasol Ltd. | 41 |
Engen Petroleum Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Engen Petroleum users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Engen Petroleum Customer Loyalty vs. Competitors
Compared to its competitors, Engen Petroleum's Customer Loyalty score is rated right above Woolworths Holdings.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Engen Petroleum | 100% |
| Woolworths Holdings | 100% |
| Sasol Ltd. | 87% |
Unlock Engen Petroleum Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Engen Petroleum Customer Loyalty vs. Competitors data and gain insights into your customers today.
Engen Petroleum Product Quality
3.2/5
Engen Petroleum has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Engen Petroleum's overall Product Quality score rated by its users and customers.
Engen Petroleum Product Information
Engen Petroleum’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- www.engenoil.com
- Company Size
- 1,001-5,000 Employees
Engen Petroleum Product Quality vs. Competitors
Compared to its competitors, Engen Petroleum's Product Quality score is rated right below Sasol Ltd..
| COMPANY | Product Quality Score | |
|---|---|---|
| Woolworths Holdings | 5/5 |
| Sasol Ltd. | 4.4/5 |
| Engen Petroleum | 3.2/5 |
Unlock Engen Petroleum Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Engen Petroleum Product Quality vs. Competitors data and gain insights into your customers today.
Engen Petroleum Pricing
Engen Petroleum ROI & Value For Money
3.5/5
Engen Petroleum has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Engen Petroleum's overall ROI score rated by its users and customers.
Engen Petroleum Pricing vs. Competitors
Compared to its competitors, Engen Petroleum's ROI score is rated right below Sasol Ltd..
| COMPANY | Pricing Score | |
|---|---|---|
| Woolworths Holdings | 5/5 |
| Sasol Ltd. | 4/5 |
| Engen Petroleum | 3.5/5 |
Unlock Engen Petroleum ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Engen Petroleum ROI vs. Competitors data and gain insights into your customers today.
Engen Petroleum Customer Satisfaction (CSAT)
Engen Petroleum Customer Satisfaction (CSAT) Score
100 / 100
Engen Petroleum has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Engen Petroleum Customer Satisfaction vs. Competitors
Compared to its competitors, Engen Petroleum's Customer Satisfaction score is rated right above Woolworths Holdings.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Engen Petroleum | 100% |
| Woolworths Holdings | 100% |
| Sasol Ltd. | 90% |
Unlock Engen Petroleum Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Engen Petroleum Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Engen Petroleum Customer Service
4.5/5
Engen Petroleum has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Engen Petroleum's overall Customer Service score rated by its users and customers.
About Engen Petroleum's Customer Service
Address
PO Box 35, Cape Town, 8000
Website
www.engenoil.com
Engen Petroleum Customer Service vs. Competitors
Compared to its competitors, Engen Petroleum's Customer Service score is rated right above Sasol Ltd., and is preceded by Woolworths Holdings.
| COMPANY | Customer Service Score | |
|---|---|---|
| Woolworths Holdings | 5/5 |
| Engen Petroleum | 4.5/5 |
| Sasol Ltd. | 4.2/5 |
Unlock Engen Petroleum Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Engen Petroleum Customer Service vs. Competitors data and gain insights into your customers today.
Consumer vs. Employees
Engen Petroleum scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Engen Petroleum would recommend the brand to a friend. ENPS measures how likely Engen Petroleum employees would recommend working at Engen Petroleum to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
