Engine NPS & Customer Reviews

Learn More about Brand Intelligence Solutions

Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry

Thank you for inquiring about Comparably's Brand Intelligence Solutions

A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions

Brand Page

Engine

Marketing or Exec? Claim Your Free Account

Engine

Rate this Brand

About Engine's Brand

Engine is the modern travel platform for booking and managing work trips. It saves businesses time and money through an intuitive travel network that connects to nearly every hotel, airline, and car rental company in the U.S. It offers single invoice billing, the flexibility to modify trips at any time without sunk costs, and a unified view of all company travel and spend. Customers rely on Engine to not only make travel easier to manage, but to make it enjoyable for everyone involved. The company is backed by Telescope Partners, Blackstone, Elefund and Permira. Learn more at www.engine.com. Among its major competitors, Engine is ranked in 3rd place for NPS while Navan is 1st, and Airbnb is 2nd.

Brand at a Glance

75%

Customer Loyalty

3.6/5

Product Quality

3.5/5

Pricing

3.4/5

Customer Service

Engine Ranking

^#3 / 4 of its competitors

Engine NPS

Engine's Net Promoter Score (NPS) is a 6 with 47% Promoters, 12% Passives, and 41% Detractors. Net Promoter Score tracks whether Engine's customers would recommend using the product based on a scale of -100 to 100.

Engine Overall NPS

NPS

47%	Promoters
12%	Passives
41%	Detractors

Engine NPS Trend

-100

-50

100

Summary	Date	Score
Aug 2023 -7	Aug 2023	-7
Oct 2023 -6	Oct 2023	-6
Jan 2024 -10	Jan 2024	-10
Feb 2024 -5	Feb 2024	-5
Mar 2024 0	Mar 2024	0
Apr 2024 -5	Apr 2024	-5
Jun 2024 -4	Jun 2024	-4
Jul 2024 -6	Jul 2024	-6
Oct 2024 -5	Oct 2024	-5
Dec 2024 -1	Dec 2024	-1
Apr 2026 3	Apr 2026	3
Jul 2026 6	Jul 2026	6

How Other Brands Compare

Engine is ranked third for NPS among its competitors. Navan and Airbnb come in first and second, with Hotels.com coming in at #4.

	Engine	Airbnb	Navan	Hotels.com
Global Ranking	#-	#78	#404	#-
NPS	6	24	54	-82
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	-	$18.00B	$4.00B	$24.34B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Engine NPS by Gender

Male customers rated Engine's NPS 28 points higher than Female customers.

Male

Engine's NPS was rated 28 by Male customers on Comparably.

57%

Promoters

14%

Passives

29%

Detractors

Female

Engine's NPS was rated by Female customers on Comparably.

50%

Promoters

Passives

50%

Detractors

Engine NPS by Ethnicity

Engine's NPS was rated 0 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 0	Caucasian	0

Engine NPS by Age

Engine's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.

100

Summary

Age

Promoters

Passives

Detractors

31-35

67%

33%

36-40

50%

Engine NPS by Usage

Engine's NPS was rated the highest by customers who have used Engine's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -34	Less than 1 Year	-34
2 to 5 Years 25	2 to 5 Years	25

Engine NPS vs. Competitors

Compared to its competitors, Engine's NPS is rated right above Egencia, and is preceded by Airbnb.

COMPANY		NPS Score
	Navan	54
	Airbnb	24
	Engine	6
	Egencia	-14
	Hotels.com	-82

Engine Customer Reviews

Out of the 2 Engine customer reviews 2 were positive and 0 were constructive. Engine customer reviews reflect that all customers have a favorable experience using the products/services of the company.

Engine Customer Loyalty

75%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

75% of Engine users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

75%

25%

Engine Customer Loyalty Score by Gender

Female customers rated Engine's Customer Loyalty score 26% higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Engine.

Male

74%

Yes

Female

100%

Yes

Engine Customer Loyalty Score by Ethnicity

Engine's Customer Loyalty score was rated 85% by Caucasian customers on Comparably.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Engine.

out of 100

Caucasian

Engine Customer Loyalty Score by Age

Engine's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Engine.

20%

40%

60%

80%

100%

Summary	Age	Score
31-35 70%	31-35	70%
36-40 78%	36-40	78%

Engine Customer Loyalty Score by Usage

Engine's Customer Loyalty score was rated the highest by customers who have used Engine's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	70%
2 to 5 Years	100%

Engine Customer Loyalty Score by Industry

Engine's Customer Loyalty score was rated 70% by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	70%

Engine Customer Loyalty vs. Competitors

Compared to its competitors, Engine's Customer Loyalty score is rated right above Navan, and is preceded by Airbnb.

COMPANY		Customer Loyalty Score
	Airbnb	76%
	Engine	75%
	Navan	74%
	Egencia	73%
	Hotels.com	71%

Unlock Engine Customer Loyalty vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Engine Customer Loyalty vs. Competitors data and gain insights into your customers today.

Engine Product Quality

3.6/5

Engine has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.

Sign Up to unlock Engine's overall Product Quality score rated by its users and customers.

Engine Product Information

Engine’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Engine's product the highest.

Website: https://engine.com

Company Size: 201-500 Employees

Industry

Hospitality

Quick Insights into Engine Product Quality

Engine's Product Quality score was rated highest by customers ages 31-35, and rated lowest by Male customers.

Sign Up to unlock insights into how customers have ranked Engine's Product Quality.

Ranked Engine Product Quality the Highest

31-35	4.1
Female	4.1
Caucasian	4

Ranked Engine Product Quality the Lowest

36-40	3.9
2 to 5 Years	3.5
Male	3.5

Engine Product Quality Score by Gender

Female customers rated Engine's Product Quality score 0.6 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Engine.

Male

3.5/5

Female

4.1/5

Engine Product Quality Score by Ethnicity

Engine's Product Quality score was rated 4 stars by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Engine.

Summary	Ethnicity	Score
Caucasian 4	Caucasian	4

Engine Product Quality Score by Age

Engine's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Engine.

Summary	Age	Score
31-35 4.1	31-35	4.1
36-40 3.9	36-40	3.9

Engine Product Quality Score by Usage

Engine's Product Quality score was rated the highest by customers who have used Engine's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year	3.8
2 to 5 Years	3.5

Engine Product Quality Score by Industry

Engine's Product Quality score was rated 3.1 stars by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech	3.1

Engine Product Quality vs. Competitors

Compared to its competitors, Engine's Product Quality score is rated right above Egencia, and is preceded by Airbnb.

COMPANY		Product Quality Score
	Navan	4/5
	Airbnb	3.7/5
	Engine	3.6/5
	Egencia	2.4/5
	Hotels.com	1.5/5

Unlock Engine Product Quality vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Engine Product Quality vs. Competitors data and gain insights into your customers today.

Engine Pricing

Engine ROI & Value For Money

3.5/5

Engine has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.

Sign Up to unlock Engine's overall ROI score rated by its users and customers.

Engine Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into Engine ROI

Engine's ROI score was rated highest by customers ages 31-35, and rated lowest by customers who have used Engine's products/services for 2 to 5 Years.

Sign Up to unlock insights into how customers have ranked Engine's ROI score.

Ranked Engine ROI the Highest

31-35	4.1
Caucasian	3.6
Less than 1 Year	3.6

Ranked Engine ROI the Lowest

36-40	3.6
Female	3.5
2 to 5 Years	3.2

Engine ROI Score by Gender

Male customers rated Engine's ROI score 0.1 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of Engine.

Male

3.6/5

Female

3.5/5

Engine ROI Score by Ethnicity

Engine's ROI score was rated 3.6 stars by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Engine.

Summary	Ethnicity	Score
Caucasian 3.6	Caucasian	3.6

Engine ROI Score by Age

Engine's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.

Sign Up for Brand Profile PRO to get the full ROI by Age data of Engine.

Summary	Age	Score
31-35 4.1	31-35	4.1
36-40 3.6	36-40	3.6

Engine ROI Score by Usage

Engine's ROI score was rated the highest by customers who have used Engine's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year	3.6
2 to 5 Years	3.2

Engine ROI Score by Industry

Engine's ROI score was rated 3.3 stars by Tech industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech	3.3

Engine Pricing vs. Competitors

Compared to its competitors, Engine's ROI score is rated right above Egencia, and is preceded by Airbnb.

COMPANY		Pricing Score
	Navan	4.2/5
	Airbnb	3.5/5
	Engine	3.5/5
	Egencia	2.2/5
	Hotels.com	1.5/5

Unlock Engine ROI vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Engine ROI vs. Competitors data and gain insights into your customers today.

Engine Customer Satisfaction (CSAT)

Engine Customer Satisfaction (CSAT) Score

64 / 100

Engine has an overall Customer Satisfaction score of 64 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	32%
Satisfied	32%
Neither Satisfied nor Dissatisfied	18%
Dissatisfied	7%
Very Dissatisfied	11%

Very Satisfied

32%

Satisfied

32%

Neither Satisfied nor Dissatisfied

18%

Dissatisfied

Very Dissatisfied

11%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Engine Customer Satisfaction

Engine's Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Engine's products/services for Less than 1 Year.

Sign Up to unlock insights into how customers have ranked Engine's Customer Satisfaction.

Ranked Engine Customer Satisfaction the Highest

Tech	67%
2 to 5 Years	50%
36-40	50%

Ranked Engine Customer Satisfaction the Lowest

Male	50%
Less than 1 Year	34%

Engine Customer Satisfaction Score by Gender

Engine's Customer Satisfaction score was rated 50 by both Female and Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Engine.

50 / 100

Male

	Very Satisfied	33%
	Satisfied	17%
	Neither Satisfied nor Dissatisfied	33%
	Dissatisfied	0%
	Very Dissatisfied	17%

50 / 100

Female

	Very Satisfied	50%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	25%
	Very Dissatisfied	25%

Engine Customer Satisfaction Score by Ethnicity

Caucasian
50%

CSAT according to Caucasian

Engine's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Engine.

50 / 100

Very Satisfied	50%
Satisfied	0%
Neither Satisfied nor Dissatisfied	17%
Dissatisfied	17%
Very Dissatisfied	16%

Very Satisfied

50%

Satisfied

Neither Satisfied nor Dissatisfied

17%

Dissatisfied

17%

Very Dissatisfied

16%

Engine Customer Satisfaction Score by Age

Engine's Customer Satisfaction score was rated 50 points by customers ages 36-40 on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Engine.

100

Breakdown

Age

Score

36-40

50%

Engine Customer Satisfaction Score by Usage

Engine's Customer Satisfaction score was rated the highest by customers who have used Engine's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

Less than 1 Year	34
2 to 5 Years	50

Engine Customer Satisfaction Score by Industry

Engine's Customer Satisfaction score was rated 67 points by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "Engine Customer Satisfaction Score by Industry",
	"text": "Engine's Customer Satisfaction score was rated 67 points by Tech industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Engine's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 67
		}
	]
}

Tech	67

Engine Customer Satisfaction vs. Competitors

Compared to its competitors, Engine's Customer Satisfaction score is rated right above Navan, and is preceded by Airbnb.

COMPANY		Customer Satisfaction (CSAT) Score
	Airbnb	72%
	Engine	64%
	Navan	57%
	Egencia	28%
	Hotels.com	9%

Unlock Engine Customer Satisfaction vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Engine Customer Satisfaction vs. Competitors data and gain insights into your customers today.

Engine Customer Service

3.4/5

Engine has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.

Sign Up to unlock Engine's overall Customer Service score rated by its users and customers.

About Engine's Customer Service

Address

250 Fillmore St Suite 150, Denver, CO 80206

Website

https://engine.com

Phone Number

720-999-9349

Engine's Social Links

Quick Insights into Engine Customer Service

Engine's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers who have used Engine's products/services for Less than 1 Year.

Sign Up to unlock insights into how customers have ranked Engine's Customer Service score.

Ranked Engine Customer Service the Highest

31-35	4.1
Male	3.6
Tech	3.3

Ranked Engine Customer Service the Lowest

36-40	2.7
Female	2.6
Less than 1 Year	2.5

Engine Customer Service Score by Gender

Male customers rated Engine's Customer Service score 1 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Engine.

Male

3.6/5

Female

2.6/5

Engine Customer Service Score by Ethnicity

Engine's Customer Service score was rated 3 stars by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Engine.

100

Summary	Ethnicity	Customer Service Score
Caucasian 3	Caucasian	3

Engine Customer Service Score by Age

Engine's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Engine.

100

Summary	Age	Customer Service Score
31-35 4.1	31-35	4.1
36-40 2.7	36-40	2.7

Engine Customer Service Score by Usage

Engine's Customer Service score was rated the highest by customers who have used Engine's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year	2.5
2 to 5 Years	3.2

Engine Customer Service Score by Industry

Engine's Customer Service score was rated 3.3 stars by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech	3.3

Engine Customer Service vs. Competitors

Compared to its competitors, Engine's Customer Service score is rated right above Egencia, and is preceded by Airbnb.

COMPANY		Customer Service Score
	Navan	3.7/5
	Airbnb	3.5/5
	Engine	3.4/5
	Egencia	1.9/5
	Hotels.com	1.5/5

Unlock Engine Customer Service vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Engine Customer Service vs. Competitors data and gain insights into your customers today.

Engine as an Employer

4.5/5

Engine has a 4.5/5 stars for its overall company culture rated by their employees

top

25%

CEO of Engine

Elia Wallen

In the Top 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Engine scored a 6 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Engine would recommend the brand to a friend. ENPS measures how likely Engine employees would recommend working at Engine to a friend.

Net Promoter Score

NPS Score

47%	Promoters
12%	Passive
41%	Detractors

Employee Net Promoter Score

eNPS Score

59%	Promoters
7%	Passive
34%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple		Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail