100
NPS
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Enlighten IT Consulting
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About Enlighten IT Consulting's Brand
Enlighten, an Alion company provides innovative IT solutions to support and defend the nation’s security missions. Among its major competitors, Enlighten IT Consulting is ranked in 1st place for NPS while Booz Allen Hamilton is 2nd, and Deloitte (US) is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Enlighten IT Consulting Ranking
- #1 / 4 of its competitors
Enlighten IT Consulting NPS
Enlighten IT Consulting's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Enlighten IT Consulting's customers would recommend using the product based on a scale of -100 to 100.
Enlighten IT Consulting Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Enlighten IT Consulting NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2025 100 | Jul 2025 | 100 |
How Other Brands Compare
Enlighten IT Consulting is ranked first for NPS among its competitors. Booz Allen Hamilton and Deloitte (US) come in second and third, with G2, Inc. coming in at #4.
Enlighten IT Consulting |  Deloitte (US) |  Booz Allen Hamilton |  G2, Inc. | |
| Global Ranking | #- | #154 | #449 | #- |
| NPS | 100 | 27 | 37 | 25 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $4.87B | $11.09B | $50.13M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Enlighten IT Consulting NPS vs. Competitors
Compared to its competitors, Enlighten IT Consulting's NPS is rated right above Booz Allen Hamilton.
| COMPANY | NPS Score | |
|---|---|---|
| Enlighten IT Consulting | 100 |
| Booz Allen Hamilton | 37 |
| Deloitte (US) | 27 |
| G2, Inc. | 25 |
Enlighten IT Consulting Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Enlighten IT Consulting users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Enlighten IT Consulting Customer Loyalty vs. Competitors
Compared to its competitors, Enlighten IT Consulting's Customer Loyalty score is rated right above Booz Allen Hamilton.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Enlighten IT Consulting | 100% |
| Booz Allen Hamilton | 73% |
| Deloitte (US) | 72% |
| G2, Inc. | N/A |
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Enlighten IT Consulting Product Quality
5/5
Enlighten IT Consulting has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Enlighten IT Consulting Product Information
Enlighten IT Consulting’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.eitccorp.com
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Big Data
Government & Legal
Enlighten IT Consulting Product Quality vs. Competitors
Compared to its competitors, Enlighten IT Consulting's Product Quality score is rated right above Deloitte (US).
| COMPANY | Product Quality Score | |
|---|---|---|
| Enlighten IT Consulting | 5/5 |
| Deloitte (US) | 3.9/5 |
| Booz Allen Hamilton | 3.9/5 |
| G2, Inc. | N/A |
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Enlighten IT Consulting Pricing
Enlighten IT Consulting ROI & Value For Money
5/5
Enlighten IT Consulting has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Enlighten IT Consulting Pricing vs. Competitors
Compared to its competitors, Enlighten IT Consulting's ROI score is rated right above Booz Allen Hamilton.
| COMPANY | Pricing Score | |
|---|---|---|
| Enlighten IT Consulting | 5/5 |
| Booz Allen Hamilton | 3.9/5 |
| Deloitte (US) | 3.9/5 |
| G2, Inc. | N/A |
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Enlighten IT Consulting Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Enlighten IT Consulting Customer Satisfaction vs. Competitors
Compared to its competitors, Enlighten IT Consulting's Customer Satisfaction score is rated right below Booz Allen Hamilton.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| G2, Inc. | 100% |
| Deloitte (US) | 73% |
| Booz Allen Hamilton | 71% |
| Enlighten IT Consulting | 0% |
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Enlighten IT Consulting Customer Service
5/5
Enlighten IT Consulting has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Enlighten IT Consulting's Customer Service
Address
991 Corporate Blvd., Suite 350, Linthicum Heights, MD 21090
Website
http://www.eitccorp.com
Phone Number
410-449-1201
Enlighten IT Consulting's Social Links
Enlighten IT Consulting Customer Service vs. Competitors
Compared to its competitors, Enlighten IT Consulting's Customer Service score is rated right above Deloitte (US).
| COMPANY | Customer Service Score | |
|---|---|---|
| Enlighten IT Consulting | 5/5 |
| Deloitte (US) | 3.9/5 |
| Booz Allen Hamilton | 3.9/5 |
| G2, Inc. | N/A |
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