-100
NPS
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EnvisionTEC
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About EnvisionTEC's Brand
Professional 3D printing solutions delivering high precision, surface quality, functionality and a wide array of printing materials. Among its major competitors, EnvisionTEC is ranked in 3rd place for NPS while Formlabs is 1st, and 3D Systems is 2nd.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
EnvisionTEC Ranking
- #3 / 4 of its competitors
EnvisionTEC NPS
EnvisionTEC's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether EnvisionTEC's customers would recommend using the product based on a scale of -100 to 100.
EnvisionTEC Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
EnvisionTEC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -100 | Jan 2024 | -100 |
How Other Brands Compare
EnvisionTEC is ranked third for NPS among its competitors. Formlabs and 3D Systems come in first and second, with BioBots coming in at #4.
EnvisionTEC |  Formlabs |  3D Systems |  BioBots | |
| Global Ranking | #- | #866 | #- | #- |
| NPS | -100 | 22 | 0 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $1.00B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
EnvisionTEC NPS vs. Competitors
Compared to its competitors, EnvisionTEC's NPS is rated right below BioBots.
| COMPANY | NPS Score | |
|---|---|---|
| Formlabs | 22 |
| 3D Systems | 0 |
| BioBots | N/A |
| EnvisionTEC | -100 |
EnvisionTEC Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of EnvisionTEC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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EnvisionTEC Customer Loyalty vs. Competitors
Compared to its competitors, EnvisionTEC's Customer Loyalty score is rated right above BioBots, and is preceded by 3D Systems.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Formlabs | 80% |
| 3D Systems | 53% |
| EnvisionTEC | 10% |
| BioBots | N/A |
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EnvisionTEC Product Quality
1.5/5
EnvisionTEC has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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EnvisionTEC Product Information
EnvisionTEC’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://envisiontec.com
- Company Size
- 51-200 Employees
Industry
Tech
Manufacturing
EnvisionTEC Product Quality vs. Competitors
Compared to its competitors, EnvisionTEC's Product Quality score is rated right above BioBots, and is preceded by 3D Systems.
| COMPANY | Product Quality Score | |
|---|---|---|
| Formlabs | 3.8/5 |
| 3D Systems | 3.1/5 |
| EnvisionTEC | 1.5/5 |
| BioBots | N/A |
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EnvisionTEC Pricing
EnvisionTEC ROI & Value For Money
1.5/5
EnvisionTEC has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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EnvisionTEC Pricing vs. Competitors
Compared to its competitors, EnvisionTEC's ROI score is rated right above BioBots, and is preceded by 3D Systems.
| COMPANY | Pricing Score | |
|---|---|---|
| Formlabs | 3.5/5 |
| 3D Systems | 3/5 |
| EnvisionTEC | 1.5/5 |
| BioBots | N/A |
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EnvisionTEC Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
EnvisionTEC Customer Satisfaction vs. Competitors
Compared to its competitors, EnvisionTEC's Customer Satisfaction score is rated right above BioBots, and is preceded by 3D Systems.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Formlabs | 71% |
| 3D Systems | 67% |
| EnvisionTEC | 0% |
| BioBots | 0% |
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EnvisionTEC Customer Service
1.5/5
EnvisionTEC has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About EnvisionTEC's Customer Service
Address
15162 S. Commerce Dr., Dearborn, MI
Website
http://envisiontec.com
Phone Number
3134364303
EnvisionTEC Customer Service vs. Competitors
Compared to its competitors, EnvisionTEC's Customer Service score is rated right above BioBots, and is preceded by 3D Systems.
| COMPANY | Customer Service Score | |
|---|---|---|
| Formlabs | 3.8/5 |
| 3D Systems | 2.9/5 |
| EnvisionTEC | 1.5/5 |
| BioBots | N/A |
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EnvisionTEC as an Employer
2.2/5
EnvisionTEC has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
EnvisionTEC scored a -100 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of EnvisionTEC would recommend the brand to a friend. ENPS measures how likely EnvisionTEC employees would recommend working at EnvisionTEC to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
