0
NPS
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ESA
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About ESA's Brand
ESA (Electronic Solutions Associates) is a long life cycle industrial computing solution provider. Among its major competitors, ESA is ranked in 3rd place for NPS while NASA is 1st, and SpaceX is 2nd.
ESA Ranking
- #3 / 4 of its competitors
ESA NPS
ESA's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether ESA's customers would recommend using the product based on a scale of -100 to 100.
ESA Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
ESA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 0 | Jan 2022 | 0 |
How Other Brands Compare
ESA is ranked third for NPS among its competitors. NASA and SpaceX come in first and second, with Arrowstreet coming in at #4.
ESA |  SpaceX |  NASA |  Arrowstreet | |
| Global Ranking | #- | #208 | #951 | #- |
| NPS | 0 | 42 | 43 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $36.00B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ESA NPS vs. Competitors
Compared to its competitors, ESA's NPS is rated right above Arrowstreet, and is preceded by SpaceX.
| COMPANY | NPS Score | |
|---|---|---|
| NASA | 43 |
| SpaceX | 42 |
| ESA | 0 |
| Arrowstreet | N/A |
ESA as an Employer
Consumer vs. Employees
ESA scored a 0 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of ESA would recommend the brand to a friend. ENPS measures how likely ESA employees would recommend working at ESA to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 33% | Promoters |
|---|---|
| 9% | Passive |
| 58% | Detractors |
