-100
NPS
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Estimote
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About Estimote's Brand
Estimote is developing sensor-based analytics and engagement platforms to enhance the in-store shopping experience. Among its major competitors, Estimote is ranked in 3rd place for NPS while AppDynamics is 1st, and Shopkick is 2nd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3/5
Pricing
3.5/5
Customer Service
Estimote Ranking
- #3 / 4 of its competitors
Estimote NPS
Estimote's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Estimote's customers would recommend using the product based on a scale of -100 to 100.
Estimote Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Estimote NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -100 | Oct 2023 | -100 |
How Other Brands Compare
Estimote is ranked third for NPS among its competitors. AppDynamics and Shopkick come in first and second, with Euclid Analytics coming in at #4.
Estimote |  AppDynamics |  Euclid Analytics |  Shopkick | |
| Global Ranking | #- | #549 | #- | #- |
| NPS | -100 | 22 | - | -79 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $222.59B | $150.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Estimote NPS vs. Competitors
Compared to its competitors, Estimote's NPS is rated right below Shopkick.
| COMPANY | NPS Score | |
|---|---|---|
| AppDynamics | 22 |
| Euclid Analytics | N/A |
| Shopkick | -79 |
| Estimote | -100 |
Estimote Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Estimote users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Estimote Customer Loyalty vs. Competitors
Compared to its competitors, Estimote's Customer Loyalty score is rated right above AppDynamics.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Estimote | 100% |
| AppDynamics | 80% |
| Shopkick | 56% |
| Euclid Analytics | N/A |
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Estimote Product Quality
4/5
Estimote has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Estimote Product Information
Estimote’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://estimote.com/
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
SaaS
Estimote Product Quality vs. Competitors
Compared to its competitors, Estimote's Product Quality score is rated right above Shopkick, and is preceded by AppDynamics.
| COMPANY | Product Quality Score | |
|---|---|---|
| AppDynamics | 4/5 |
| Estimote | 4/5 |
| Shopkick | 1.8/5 |
| Euclid Analytics | N/A |
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Estimote Pricing
Estimote ROI & Value For Money
3/5
Estimote has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Estimote Pricing vs. Competitors
Compared to its competitors, Estimote's ROI score is rated right above Shopkick, and is preceded by AppDynamics.
| COMPANY | Pricing Score | |
|---|---|---|
| AppDynamics | 4/5 |
| Estimote | 3/5 |
| Shopkick | 1.9/5 |
| Euclid Analytics | N/A |
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Estimote Customer Satisfaction (CSAT)
Estimote Customer Satisfaction (CSAT) Score
100 / 100
Estimote has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Estimote Customer Satisfaction vs. Competitors
Compared to its competitors, Estimote's Customer Satisfaction score is rated right above AppDynamics.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Estimote | 100% |
| AppDynamics | 74% |
| Shopkick | 11% |
| Euclid Analytics | 0% |
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Estimote Customer Service
3.5/5
Estimote has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Estimote's Customer Service
Address
Krakow, WI
Website
http://estimote.com/
Estimote Customer Service vs. Competitors
Compared to its competitors, Estimote's Customer Service score is rated right above Shopkick, and is preceded by AppDynamics.
| COMPANY | Customer Service Score | |
|---|---|---|
| AppDynamics | 3.7/5 |
| Estimote | 3.5/5 |
| Shopkick | 1.9/5 |
| Euclid Analytics | N/A |
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Estimote as an Employer
2.6/5
Estimote has a 2.6/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Estimote scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Estimote would recommend the brand to a friend. ENPS measures how likely Estimote employees would recommend working at Estimote to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
