37
NPS
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Euromonitor
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About Euromonitor's Brand
Among its major competitors, Euromonitor is ranked in 1st place for NPS while Mintel is 2nd, and Nielsen is 3rd.
Brand at a Glance
66%
Customer Loyalty
3.1/5
Product Quality
3.1/5
Pricing
3/5
Customer Service
Euromonitor Ranking
- #1 / 4 of its competitors
Euromonitor NPS
Euromonitor's Net Promoter Score (NPS) is a 37 with 62% Promoters, 13% Passives, and 25% Detractors. Net Promoter Score tracks whether Euromonitor's customers would recommend using the product based on a scale of -100 to 100.
Euromonitor Overall NPS
| 62% | Promoters |
|---|---|
| 13% | Passives |
| 25% | Detractors |
Euromonitor NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 66 | May 2022 | 66 |
Aug 2022 75 | Aug 2022 | 75 |
Dec 2022 80 | Dec 2022 | 80 |
Feb 2023 83 | Feb 2023 | 83 |
May 2023 57 | May 2023 | 57 |
Jun 2023 50 | Jun 2023 | 50 |
Nov 2023 27 | Nov 2023 | 27 |
Jan 2024 17 | Jan 2024 | 17 |
Jun 2024 22 | Jun 2024 | 22 |
Jul 2024 29 | Jul 2024 | 29 |
Aug 2024 34 | Aug 2024 | 34 |
Apr 2025 37 | Apr 2025 | 37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Euromonitor NPS by Gender
Euromonitor's NPS was rated 20 by Male customers on Comparably.
Male
20
Euromonitor's NPS was rated 20 by Male customers on Comparably.
60%
Promoters
0%
Passives
40%
Detractors
Female
N/A
Euromonitor's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Euromonitor NPS by Ethnicity
Euromonitor's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Other 34 | Other | 34 |
Euromonitor NPS by Age
Euromonitor's NPS was rated 0 points by customers ages 36-40 on Comparably.
Euromonitor NPS by Usage
Euromonitor's NPS was rated -67 points by customers who have used Euromonitor's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -67 | Less than 1 Year | -67 |
Euromonitor NPS vs. Competitors
Compared to its competitors, Euromonitor's NPS is rated right above Mintel.
| COMPANY | NPS Score | |
|---|---|---|
| Euromonitor | 37 |
 | Mintel | 12 |
 | Nielsen | 11 |
 | IBISWorld | N/A |
 | Statista | -20 |
Euromonitor Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Euromonitor users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Euromonitor Customer Loyalty Score by Gender
Euromonitor's Customer Loyalty score was rated 64 by Male customers on Comparably.
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Male
64%
Yes
Female
N/A
Yes
Euromonitor Customer Loyalty Score by Ethnicity
Euromonitor's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
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40
out of 100
Asian or Pacific Islander
70
out of 100
Other
Euromonitor Customer Loyalty Score by Age
Euromonitor's Customer Loyalty score was rated 40% by customers ages 36-40 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 40% | 36-40 | 40% |
Euromonitor Customer Loyalty Score by Usage
Euromonitor's Customer Loyalty score was rated 10% by customers who have used Euromonitor's products/services for Less than 1 Year.
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Euromonitor Customer Loyalty vs. Competitors
Compared to its competitors, Euromonitor's Customer Loyalty score is rated right above Statista, and is preceded by Mintel.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Nielsen | 76% |
| Mintel | 73% |
| Euromonitor | 66% |
| Statista | 54% |
| IBISWorld | N/A |
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Euromonitor Product Quality
3.1/5
Euromonitor has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Euromonitor Product Information
Euromonitor’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- https://www.euromonitor.com/
- Company Size
- 1,001-5,000 Employees
Quick Insights into Euromonitor Product Quality
Euromonitor's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by Other customers.
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Ranked Euromonitor Product Quality the Highest
Ranked Euromonitor Product Quality the Lowest
Euromonitor Product Quality Score by Gender
Euromonitor's Product Quality score was rated 3.4 by Male customers on Comparably.
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Male
3.4/5
Female
N/A
Euromonitor Product Quality Score by Ethnicity
Euromonitor's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Euromonitor.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 3.1 | Other | 3.1 |
Euromonitor Product Quality Score by Age
Euromonitor's Product Quality score was rated 2.8 stars by customers ages 36-40 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.8 | 36-40 | 2.8 |
Euromonitor Product Quality Score by Usage
Euromonitor's Product Quality score was rated 2.3 stars by customers who have used Euromonitor's products/services for Less than 1 Year.
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Euromonitor Product Quality vs. Competitors
Compared to its competitors, Euromonitor's Product Quality score is rated right above Statista, and is preceded by Nielsen.
| COMPANY | Product Quality Score | |
|---|---|---|
| Mintel | 3.9/5 |
| Nielsen | 3.8/5 |
| Euromonitor | 3.1/5 |
| Statista | 3.1/5 |
| IBISWorld | N/A |
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Euromonitor Pricing
Euromonitor ROI & Value For Money
3.1/5
Euromonitor has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into Euromonitor ROI
Euromonitor's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by Other customers.
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Ranked Euromonitor ROI the Highest
Ranked Euromonitor ROI the Lowest
Euromonitor ROI Score by Gender
Euromonitor's ROI score was rated 3.3 by Male customers on Comparably.
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Male
3.3/5
Female
N/A
Euromonitor ROI Score by Ethnicity
Euromonitor's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Euromonitor.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 3 | Other | 3 |
Euromonitor ROI Score by Age
Euromonitor's ROI score was rated 2.6 stars by customers ages 36-40 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.6 | 36-40 | 2.6 |
Euromonitor ROI Score by Usage
Euromonitor's ROI score was rated 2.3 stars by customers who have used Euromonitor's products/services for Less than 1 Year.
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Euromonitor Pricing vs. Competitors
Compared to its competitors, Euromonitor's ROI score is rated right above IBISWorld, and is preceded by Statista.
| COMPANY | Pricing Score | |
|---|---|---|
| Mintel | 3.7/5 |
| Nielsen | 3.6/5 |
| Statista | 3.3/5 |
| Euromonitor | 3.1/5 |
| IBISWorld | N/A |
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Euromonitor Customer Satisfaction (CSAT)
Euromonitor Customer Satisfaction (CSAT) Score
22 / 100
Euromonitor has an overall Customer Satisfaction score of 22 rated by its users and customers.
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Very Satisfied
11%
Satisfied
11%
Neither Satisfied nor Dissatisfied
45%
Dissatisfied
22%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Euromonitor Customer Satisfaction
Euromonitor's Customer Satisfaction score was rated highest by Male customers.
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Ranked Euromonitor Customer Satisfaction the Highest
Euromonitor Customer Satisfaction Score by Gender
Euromonitor's Customer Satisfaction score was rated 50 by Male customers on Comparably.
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50 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 25% | |
Very Dissatisfied | 0% |
Euromonitor Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Euromonitor's Customer Satisfaction (CSAT) score was rated 33% according to Asian or Pacific Islander users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
Euromonitor Customer Satisfaction Score by Age
Euromonitor's Customer Satisfaction score was rated 33 points by customers ages 36-40 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 33% |
Euromonitor Customer Satisfaction Score by Usage
Euromonitor's Customer Satisfaction score was rated 0 points by customers who have used Euromonitor's products/services for Less than 1 Year.
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Euromonitor Customer Satisfaction vs. Competitors
Compared to its competitors, Euromonitor's Customer Satisfaction score is rated right above IBISWorld, and is preceded by Statista.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Mintel | 75% |
| Nielsen | 72% |
| Statista | 25% |
| Euromonitor | 22% |
| IBISWorld | 0% |
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Euromonitor Customer Service
3/5
Euromonitor has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Euromonitor's Customer Service
Website
https://www.euromonitor.com/
Quick Insights into Euromonitor Customer Service
Euromonitor's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by Other customers.
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Ranked Euromonitor Customer Service the Highest
Ranked Euromonitor Customer Service the Lowest
Euromonitor Customer Service Score by Gender
Euromonitor's Customer Service score was rated 3.2 by Male customers on Comparably.
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Male
3.2/5
Female
N/A
Euromonitor Customer Service Score by Ethnicity
Euromonitor's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 2.8 | Other | 2.8 |
Euromonitor Customer Service Score by Age
Euromonitor's Customer Service score was rated 2.5 stars by customers ages 36-40 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 2.5 | 36-40 | 2.5 |
Euromonitor Customer Service Score by Usage
Euromonitor's Customer Service score was rated 2.3 stars by customers who have used Euromonitor's products/services for Less than 1 Year.
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Euromonitor Customer Service vs. Competitors
Compared to its competitors, Euromonitor's Customer Service score is rated right above Statista, and is preceded by Nielsen.
| COMPANY | Customer Service Score | |
|---|---|---|
| Mintel | 3.8/5 |
| Nielsen | 3.7/5 |
| Euromonitor | 3/5 |
| Statista | 3/5 |
| IBISWorld | N/A |
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Euromonitor as an Employer
3.5/5
Euromonitor has a 3.5/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Euromonitor scored a 37 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of Euromonitor would recommend the brand to a friend. ENPS measures how likely Euromonitor employees would recommend working at Euromonitor to a friend.
Net Promoter Score
37
NPS Score
| 62% | Promoters |
|---|---|
| 13% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
4
eNPS Score
| 36% | Promoters |
|---|---|
| 32% | Passive |
| 32% | Detractors |
