-100
NPS
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eVitamins.com
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About eVitamins.com's Brand
Sells health and beauty products online. Among its major competitors, eVitamins.com is ranked in 3rd place for NPS while iHerb is 1st, and GNC is 2nd.
Brand at a Glance
10%
Customer Loyalty
2.7/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
eVitamins.com Ranking
- #3 / 3 of its competitors
eVitamins.com NPS
eVitamins.com's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether eVitamins.com's customers would recommend using the product based on a scale of -100 to 100.
eVitamins.com Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
eVitamins.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -100 | Dec 2021 | -100 |
Aug 2024 -100 | Aug 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
eVitamins.com NPS vs. Competitors
Compared to its competitors, eVitamins.com's NPS is rated right below GNC.
| COMPANY | NPS Score | |
|---|---|---|
 | iHerb | 6 |
 | GNC | -9 |
| eVitamins.com | -100 |
eVitamins.com Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of eVitamins.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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eVitamins.com Customer Loyalty vs. Competitors
Compared to its competitors, eVitamins.com's Customer Loyalty score is rated right below GNC.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| iHerb | 80% |
| GNC | 67% |
| eVitamins.com | 10% |
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eVitamins.com Product Quality
2.7/5
eVitamins.com has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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eVitamins.com Product Information
eVitamins.com’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.evitamins.com
- Company Size
- 11-50 Employees
Industry
Tech
Ecommerce and Marketplaces
Healthcare
Marketplaces
eVitamins.com Product Quality vs. Competitors
Compared to its competitors, eVitamins.com's Product Quality score is rated right below GNC.
| COMPANY | Product Quality Score | |
|---|---|---|
| iHerb | 3.6/5 |
| GNC | 3.4/5 |
| eVitamins.com | 2.7/5 |
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eVitamins.com Pricing
eVitamins.com ROI & Value For Money
1.5/5
eVitamins.com has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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eVitamins.com Pricing vs. Competitors
Compared to its competitors, eVitamins.com's ROI score is rated right below GNC.
| COMPANY | Pricing Score | |
|---|---|---|
| iHerb | 3.5/5 |
| GNC | 3/5 |
| eVitamins.com | 1.5/5 |
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eVitamins.com Customer Satisfaction (CSAT)
eVitamins.com Customer Satisfaction (CSAT) Score
50 / 100
eVitamins.com has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
eVitamins.com Customer Satisfaction vs. Competitors
Compared to its competitors, eVitamins.com's Customer Satisfaction score is rated right above GNC, and is preceded by iHerb.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| iHerb | 63% |
| eVitamins.com | 50% |
| GNC | 48% |
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eVitamins.com Customer Service
1.5/5
eVitamins.com has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About eVitamins.com's Customer Service
Address
51260 Danview Technology, Utica, MI 48315
Website
http://www.evitamins.com
Phone Number
586-731-6101
eVitamins.com Customer Service vs. Competitors
Compared to its competitors, eVitamins.com's Customer Service score is rated right below GNC.
| COMPANY | Customer Service Score | |
|---|---|---|
| iHerb | 3.4/5 |
| GNC | 3.1/5 |
| eVitamins.com | 1.5/5 |
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