48
NPS
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EXO
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About EXO's Brand
eXo offers a single extensible platform with social tools and enterprise portal functionality that enables users to connect and collaborate. Among its major competitors, EXO is ranked in 1st place for NPS while Liferay, Inc. is 2nd, and BTS is 3rd.
Brand at a Glance
86%
Customer Loyalty
4.4/5
Product Quality
4.2/5
Pricing
4.1/5
Customer Service
EXO Ranking
- #1 / 4 of its competitors
EXO NPS
EXO's Net Promoter Score (NPS) is a 48 with 67% Promoters, 14% Passives, and 19% Detractors. Net Promoter Score tracks whether EXO's customers would recommend using the product based on a scale of -100 to 100.
EXO Overall NPS
| 67% | Promoters |
|---|---|
| 14% | Passives |
| 19% | Detractors |
EXO NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 42 | Sep 2020 | 42 |
Mar 2021 44 | Mar 2021 | 44 |
May 2021 40 | May 2021 | 40 |
Jun 2021 41 | Jun 2021 | 41 |
Aug 2021 43 | Aug 2021 | 43 |
Nov 2021 44 | Nov 2021 | 44 |
May 2022 44 | May 2022 | 44 |
Aug 2022 44 | Aug 2022 | 44 |
Jan 2023 43 | Jan 2023 | 43 |
May 2024 45 | May 2024 | 45 |
Aug 2024 47 | Aug 2024 | 47 |
Jul 2025 47 | Jul 2025 | 47 |
How Other Brands Compare
EXO is ranked first for NPS among its competitors. Liferay, Inc. and BTS come in second and third, with Jive Software coming in at #4.
EXO |  BTS |  Liferay, Inc. |  Jive Software | |
| Global Ranking | #- | #711 | #- | #- |
| NPS | 48 | 15 | 47 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
EXO NPS by Usage
EXO's NPS was rated the highest by customers who have used EXO's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 45 | Less than 1 Year | 45 |
1 to 2 Years 49 | 1 to 2 Years | 49 |
2 to 5 Years 42 | 2 to 5 Years | 42 |
EXO NPS vs. Competitors
Compared to its competitors, EXO's NPS is rated right above Liferay, Inc..
| COMPANY | NPS Score | |
|---|---|---|
| EXO | 48 |
| Liferay, Inc. | 47 |
| BTS | 15 |
 | Liferay | N/A |
| Jive Software | -50 |
EXO Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of EXO users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
EXO Customer Loyalty vs. Competitors
Compared to its competitors, EXO's Customer Loyalty score is rated right above BTS, and is preceded by Jive Software.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Jive Software | 100% |
| EXO | 86% |
| BTS | 85% |
| Liferay, Inc. | 81% |
| Liferay | N/A |
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EXO Product Quality
4.4/5
EXO has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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EXO Product Information
EXO serves markets in the United States, Europe, Middle-East and Africa, Canada, United Kingdom, Latin America, Germany, Brazil, and Mexico. EXO supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
EXO’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- http://www.exoplatform.com
- Company Size
- 51-200 Employees
Industry
Tech
Content
Enterprise
Media
Productivity
SaaS
Social
Sports & Entertainment
Languages Supported
English
Arabic
Chinese (Traditional)
Dutch
French
German
Portuguese
Spanish
Chinese (Simplified)
Japanese
Turkish
Italian
Russian
Ukrainian
Czech
Swedish
Product Type
Mobile Software
Document Management Software
Content Management System (CMS) Software
Project Management Software
Project Collaboration Software
Task Management Software
Visual Project Management Software
Web Collaboration Software
Portal Software
Enterprise Social Networking Software
Intranet Software
Online Community Software
Resource Management Software
Employee Engagement Software
Employee Recognition Software
Instant Messaging & Chat Software
File Sharing Software
Knowledge Management Software
Social Networking Software
Internal Communications Software
Idea Management Software
Digital Workplace Software
Quick Insights into EXO Product Quality
EXO's Product Quality score was rated highest by customers who have used EXO's products/services for 2 to 5 Years, and rated lowest by customers who have used EXO's products/services for 1 to 2 Years.
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Ranked EXO Product Quality the Highest
Ranked EXO Product Quality the Lowest
EXO Product Quality Score by Usage
EXO's Product Quality score was rated the highest by customers who have used EXO's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
EXO Product Quality vs. Competitors
Compared to its competitors, EXO's Product Quality score is rated right above BTS.
| COMPANY | Product Quality Score | |
|---|---|---|
| EXO | 4.4/5 |
| BTS | 4/5 |
| Liferay, Inc. | 3.6/5 |
| Jive Software | 2.5/5 |
| Liferay | N/A |
Unlock EXO Product Quality vs. Competitors Data
VS
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EXO Pricing
EXO ROI & Value For Money
4.2/5
EXO has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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EXO Pricing Plans
EXO has a pricing structure that accommodates small, medium, and large businesses.
Who Uses EXO?
Small Businesses
Medium Businesses
Large Enterprises
EXO Pricing vs. Competitors
Compared to its competitors, EXO's ROI score is rated right above Liferay, Inc..
| COMPANY | Pricing Score | |
|---|---|---|
| EXO | 4.2/5 |
| Liferay, Inc. | 4/5 |
| BTS | 3.6/5 |
| Jive Software | 3/5 |
| Liferay | N/A |
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EXO Customer Satisfaction (CSAT)
EXO Customer Satisfaction (CSAT) Score
100 / 100
EXO has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
71%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
EXO Customer Satisfaction vs. Competitors
Compared to its competitors, EXO's Customer Satisfaction score is rated right above Liferay, Inc..
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| EXO | 100% |
| Liferay, Inc. | 80% |
| BTS | 78% |
| Jive Software | 0% |
| Liferay | 0% |
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EXO Customer Service
4.1/5
EXO has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About EXO's Customer Service
Address
51 Federal Street, Suite 305, San Francisco, CA 94107
Website
http://www.exoplatform.com
EXO Customer Service vs. Competitors
Compared to its competitors, EXO's Customer Service score is rated right above Liferay, Inc..
| COMPANY | Customer Service Score | |
|---|---|---|
| EXO | 4.1/5 |
| Liferay, Inc. | 4/5 |
| BTS | 3.8/5 |
| Jive Software | 3.5/5 |
| Liferay | N/A |
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EXO as an Employer
3.2/5
EXO has a 3.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
EXO scored a 48 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of EXO would recommend the brand to a friend. ENPS measures how likely EXO employees would recommend working at EXO to a friend.
Net Promoter Score
48
NPS Score
| 67% | Promoters |
|---|---|
| 14% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
