47
NPS
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Liferay, Inc.
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About Liferay, Inc. Brand
Liferay makes software that helps companies create digital experiences on web, mobile and connected devices. Among its major competitors, Liferay, Inc. is ranked in 3rd place for NPS while Worthix is 1st, and EXO is 2nd.
Brand at a Glance
81%
Customer Loyalty
3.6/5
Product Quality
4/5
Pricing
4/5
Customer Service
Liferay, Inc. Ranking
- #1 / 4 of its competitors
Liferay, Inc. NPS
Liferay, Inc.'s Net Promoter Score (NPS) is a 47 with 62% Promoters, 23% Passives, and 15% Detractors. Net Promoter Score tracks whether Liferay, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Liferay, Inc. Overall NPS
| 62% | Promoters |
|---|---|
| 23% | Passives |
| 15% | Detractors |
Liferay, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 50 | Oct 2020 | 50 |
Feb 2021 66 | Feb 2021 | 66 |
Mar 2021 75 | Mar 2021 | 75 |
Sep 2021 40 | Sep 2021 | 40 |
Jan 2022 43 | Jan 2022 | 43 |
Mar 2022 25 | Mar 2022 | 25 |
Dec 2022 33 | Dec 2022 | 33 |
Mar 2023 30 | Mar 2023 | 30 |
Oct 2023 36 | Oct 2023 | 36 |
Apr 2024 42 | Apr 2024 | 42 |
Oct 2024 46 | Oct 2024 | 46 |
How Other Brands Compare
Liferay, Inc. is ranked first for NPS among its competitors. Microsoft and IBM come in second and third, with Adobe coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Liferay, Inc. NPS vs. Competitors
Compared to its competitors, Liferay, Inc.'s NPS is rated right above Backbase, and is preceded by EXO.
| COMPANY | NPS Score | |
|---|---|---|
 | Worthix | 100 |
 | EXO | 48 |
| Liferay, Inc. | 47 |
 | Backbase | 46 |
 | Microsoft | 38 |
 | HubSpot | 35 |
 | IBM | 26 |
 | Adobe | 24 |
 | Oracle | 11 |
 | Sitecore | 3 |
 | SimpleReach | N/A |
 | Alfresco Software | N/A |
 | Nextdoor | -35 |
Liferay, Inc. Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Liferay, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Liferay, Inc. Customer Loyalty vs. Competitors
Compared to its competitors, Liferay, Inc.'s Customer Loyalty score is rated right above HubSpot, and is preceded by Microsoft.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Backbase | 90% |
| EXO | 86% |
| Microsoft | 84% |
| Liferay, Inc. | 81% |
| HubSpot | 79% |
| IBM | 79% |
| Adobe | 75% |
| Nextdoor | 73% |
| Oracle | 72% |
| Sitecore | 46% |
| Worthix | N/A |
| SimpleReach | N/A |
| Alfresco Software | N/A |
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Liferay, Inc. Product Quality
3.6/5
Liferay, Inc. has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Liferay, Inc. Product Information
Liferay, Inc.’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- https://www.liferay.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Enterprise
Liferay, Inc. Product Quality vs. Competitors
Compared to its competitors, Liferay, Inc.'s Product Quality score is rated right above Nextdoor, and is preceded by Oracle.
| COMPANY | Product Quality Score | |
|---|---|---|
| EXO | 4.4/5 |
| HubSpot | 4.2/5 |
| Microsoft | 4.1/5 |
| Backbase | 4/5 |
| Adobe | 3.9/5 |
| Sitecore | 3.9/5 |
| IBM | 3.8/5 |
| Oracle | 3.7/5 |
| Liferay, Inc. | 3.6/5 |
| Nextdoor | 2.3/5 |
| Worthix | N/A |
| SimpleReach | N/A |
| Alfresco Software | N/A |
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Liferay, Inc. Pricing
Liferay, Inc. ROI & Value For Money
4/5
Liferay, Inc. has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Liferay, Inc. Pricing vs. Competitors
Compared to its competitors, Liferay, Inc.'s ROI score is rated right above Microsoft, and is preceded by HubSpot.
| COMPANY | Pricing Score | |
|---|---|---|
| Backbase | 4.3/5 |
| EXO | 4.2/5 |
| HubSpot | 4/5 |
| Liferay, Inc. | 4/5 |
| Microsoft | 4/5 |
| IBM | 3.8/5 |
| Oracle | 3.7/5 |
| Adobe | 3.6/5 |
| Sitecore | 3.5/5 |
| Nextdoor | 2.3/5 |
| Worthix | N/A |
| SimpleReach | N/A |
| Alfresco Software | N/A |
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Liferay, Inc. Customer Satisfaction (CSAT)
Liferay, Inc. Customer Satisfaction (CSAT) Score
80 / 100
Liferay, Inc. has an overall Customer Satisfaction score of 80 rated by its users and customers.
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Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Liferay, Inc. Customer Satisfaction vs. Competitors
Compared to its competitors, Liferay, Inc.'s Customer Satisfaction score is rated right above Microsoft, and is preceded by Backbase.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| EXO | 100% |
| Backbase | 88% |
| Liferay, Inc. | 80% |
| Microsoft | 80% |
| IBM | 76% |
| Oracle | 67% |
| HubSpot | 61% |
| Adobe | 57% |
| Sitecore | 50% |
| Nextdoor | 21% |
| Worthix | 0% |
| SimpleReach | 0% |
| Alfresco Software | 0% |
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Liferay, Inc. Customer Service
4/5
Liferay, Inc. has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Liferay, Inc.'s Customer Service
Address
1400 Montefino Ave, Diamond Bar, CA 91765
Website
https://www.liferay.com
Phone Number
(877) 543-3729
Liferay, Inc.'s Social Links
Liferay, Inc. Customer Service vs. Competitors
Compared to its competitors, Liferay, Inc.'s Customer Service score is rated right above Microsoft, and is preceded by HubSpot.
| COMPANY | Customer Service Score | |
|---|---|---|
| Backbase | 4.3/5 |
| EXO | 4.1/5 |
| HubSpot | 4.1/5 |
| Liferay, Inc. | 4/5 |
| Microsoft | 4/5 |
| IBM | 3.9/5 |
| Oracle | 3.6/5 |
| Adobe | 3.6/5 |
| Sitecore | 3/5 |
| Nextdoor | 2/5 |
| Worthix | N/A |
| SimpleReach | N/A |
| Alfresco Software | N/A |
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Liferay, Inc. as an Employer
4.3/5
Liferay, Inc. has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Liferay, Inc. scored a 47 for Net Promoter Score and a 29 for Employee Net Promoter Score. NPS gauges how likely a customer of Liferay, Inc. would recommend the brand to a friend. ENPS measures how likely Liferay, Inc. employees would recommend working at Liferay, Inc. to a friend.
Net Promoter Score
47
NPS Score
| 62% | Promoters |
|---|---|
| 23% | Passive |
| 15% | Detractors |
Employee Net Promoter Score
29
eNPS Score
| 55% | Promoters |
|---|---|
| 19% | Passive |
| 26% | Detractors |
