-35
NPS
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Brand Page
Nextdoor
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About Nextdoor's Brand
To make every neighborhood feel like home. Our mission is to make every neighborhood feel like home. We do this by connecting neighbors to the local gems around them – people, places, and information. It’s these local connections that help improve our lives and make us feel at home. Among its major competitors, Nextdoor is ranked in 7th place for NPS while Pinterest is 1st, and Block is 2nd. Overall, Nextdoor has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $13.60B
Brand at a Glance
73%
Customer Loyalty
2.3/5
Product Quality
2.3/5
Pricing
2/5
Customer Service
Nextdoor Ranking
- #4 / 4 of its competitors
Nextdoor NPS
Nextdoor's Net Promoter Score (NPS) is a -35 with 28% Promoters, 9% Passives, and 63% Detractors. Net Promoter Score tracks whether Nextdoor's customers would recommend using the product based on a scale of -100 to 100.
Nextdoor Overall NPS
| 28% | Promoters |
|---|---|
| 9% | Passives |
| 63% | Detractors |
Nextdoor NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 -34 | Jul 2024 | -34 |
Aug 2024 -34 | Aug 2024 | -34 |
Sep 2024 -34 | Sep 2024 | -34 |
Oct 2024 -34 | Oct 2024 | -34 |
Nov 2024 -34 | Nov 2024 | -34 |
Dec 2024 -34 | Dec 2024 | -34 |
Jan 2025 -36 | Jan 2025 | -36 |
Feb 2025 -36 | Feb 2025 | -36 |
Mar 2025 -36 | Mar 2025 | -36 |
Apr 2025 -36 | Apr 2025 | -36 |
May 2025 -36 | May 2025 | -36 |
Aug 2025 -36 | Aug 2025 | -36 |
How Other Brands Compare
Nextdoor is ranked #4 for NPS among its competitors. Pinterest and Block come in first and second, with Airbnb coming in at third. Among those competitors, it is the lowest valued company behind Block.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nextdoor NPS by Gender
Male customers rated Nextdoor's NPS 8 points higher than Female customers.
Male
-24
Nextdoor's NPS was rated -24 by Male customers on Comparably.
34%
Promoters
8%
Passives
58%
Detractors
Female
-32
Nextdoor's NPS was rated -32 by Female customers on Comparably.
32%
Promoters
4%
Passives
64%
Detractors
Nextdoor NPS by Ethnicity
Nextdoor's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -68 | Caucasian | -68 |
Hispanic or Latino 0 | Hispanic or Latino | 0 |
African American/Black -12 | African American/Black | -12 |
Asian or Pacific Islander 60 | Asian or Pacific Islander | 60 |
Other -80 | Other | -80 |
Nextdoor NPS by Age
Nextdoor's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Nextdoor NPS by Usage
Nextdoor's NPS was rated the highest by customers who have used Nextdoor's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years -16 | 1 to 2 Years | -16 |
2 to 5 Years -59 | 2 to 5 Years | -59 |
5 to 10 Years -55 | 5 to 10 Years | -55 |
Over 10 Years -12 | Over 10 Years | -12 |
Nextdoor Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Nextdoor users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nextdoor Customer Loyalty Score by Gender
Male customers rated Nextdoor's Customer Loyalty score 1% higher than Female customers.
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Male
77%
Yes
Female
76%
Yes
Nextdoor Customer Loyalty Score by Ethnicity
Nextdoor's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Nextdoor.
64
out of 100
Caucasian
100
out of 100
Hispanic or Latino
80
out of 100
African American/Black
82
out of 100
Asian or Pacific Islander
91
out of 100
Other
Nextdoor Customer Loyalty Score by Age
Nextdoor's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Nextdoor.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
26-30 87% | 26-30 | 87% |
31-35 82% | 31-35 | 82% |
36-40 50% | 36-40 | 50% |
41-45 100% | 41-45 | 100% |
46-50 63% | 46-50 | 63% |
51-55 86% | 51-55 | 86% |
56-60 74% | 56-60 | 74% |
61-65 86% | 61-65 | 86% |
66+ 75% | 66+ | 75% |
Nextdoor Customer Loyalty Score by Usage
Nextdoor's Customer Loyalty score was rated the highest by customers who have used Nextdoor's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Nextdoor Customer Loyalty Score by Industry
Nextdoor's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Banking and Financial Services industry customers.
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Nextdoor Customer Loyalty vs. Competitors
Compared to its competitors, Nextdoor's Customer Loyalty score is rated right above DoorDash, and is preceded by Meta.
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Nextdoor Product Quality
2.3/5
Nextdoor has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
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Nextdoor Product Information
Nextdoor’s product quality score is a 2.3 out of 5 as rated by its users and customers. Reviewers from the Business and Consumer Services industry rated Nextdoor's product the highest. Reviewers from the Accounting industry rated Nextdoor the lowest at 1.8.
- Website
- http://nextdoor.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Marketplaces
Small Business Services
Social
Quick Insights into Nextdoor Product Quality
Nextdoor's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Philanthropy industry.
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Ranked Nextdoor Product Quality the Highest
Ranked Nextdoor Product Quality the Lowest
Nextdoor Product Quality Score by Gender
Male customers rated Nextdoor's Product Quality score 0.1 stars higher than Female customers.
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Male
2.4/5
Female
2.3/5
Nextdoor Product Quality Score by Ethnicity
Nextdoor's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Nextdoor.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 3.9 | Hispanic or Latino | 3.9 |
African American/Black 2.1 | African American/Black | 2.1 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 1.5 | Other | 1.5 |
Nextdoor Product Quality Score by Age
Nextdoor's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Nextdoor.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 3.9 | 26-30 | 3.9 |
31-35 3.9 | 31-35 | 3.9 |
36-40 1.5 | 36-40 | 1.5 |
41-45 3.3 | 41-45 | 3.3 |
46-50 1.8 | 46-50 | 1.8 |
51-55 2.4 | 51-55 | 2.4 |
56-60 2.5 | 56-60 | 2.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2 | 66+ | 2 |
Nextdoor Product Quality Score by Usage
Nextdoor's Product Quality score was rated the highest by customers who have used Nextdoor's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Nextdoor Product Quality Score by Industry
Nextdoor's Product Quality score was rated the highest by Business and Consumer Services industry customers, and the lowest by Philanthropy industry customers.
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Nextdoor Product Quality vs. Competitors
Compared to its competitors, Nextdoor's Product Quality score is rated right below DoorDash.
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Nextdoor Pricing
Nextdoor ROI & Value For Money
2.3/5
Nextdoor has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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Nextdoor Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business and Consumer Services industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Nextdoor.
Quick Insights into Nextdoor ROI
Nextdoor's ROI score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers from the Philanthropy industry.
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Ranked Nextdoor ROI the Highest
Ranked Nextdoor ROI the Lowest
Nextdoor ROI Score by Gender
Male customers rated Nextdoor's ROI score 0.1 stars higher than Female customers.
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Male
2.4/5
Female
2.3/5
Nextdoor ROI Score by Ethnicity
Nextdoor's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Nextdoor.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 3.1 | Hispanic or Latino | 3.1 |
African American/Black 2.3 | African American/Black | 2.3 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Other 1.5 | Other | 1.5 |
Nextdoor ROI Score by Age
Nextdoor's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Nextdoor.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 4 | 26-30 | 4 |
31-35 2.6 | 31-35 | 2.6 |
36-40 1.5 | 36-40 | 1.5 |
41-45 3.3 | 41-45 | 3.3 |
46-50 2.1 | 46-50 | 2.1 |
51-55 2.2 | 51-55 | 2.2 |
56-60 2.7 | 56-60 | 2.7 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.1 | 66+ | 2.1 |
Nextdoor ROI Score by Usage
Nextdoor's ROI score was rated the highest by customers who have used Nextdoor's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Nextdoor ROI Score by Industry
Nextdoor's ROI score was rated the highest by Business and Consumer Services industry customers, and the lowest by Philanthropy industry customers.
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Nextdoor Pricing vs. Competitors
Compared to its competitors, Nextdoor's ROI score is rated right below DoorDash.
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Nextdoor Customer Satisfaction (CSAT)
Nextdoor Customer Satisfaction (CSAT) Score
21 / 100
Nextdoor has an overall Customer Satisfaction score of 21 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
4%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
14%
Very Dissatisfied
62%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Nextdoor Customer Satisfaction
Nextdoor's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Real Estate industry.
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Ranked Nextdoor Customer Satisfaction the Highest
Ranked Nextdoor Customer Satisfaction the Lowest
Nextdoor Customer Satisfaction Score by Gender
Male customers rated Nextdoor's Customer Satisfaction score 12 points higher than Female customers.
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27 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 7% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 7% | |
Very Dissatisfied | 63% |
15 / 100
FemaleVery Satisfied | 15% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 21% | |
Very Dissatisfied | 61% |
Nextdoor Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Nextdoor's Customer Satisfaction (CSAT) score was rated 10% according to Caucasian users and customers.
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10 / 100
Very Satisfied
8%
Satisfied
2%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
14%
Very Dissatisfied
74%
CSAT according to Hispanic or Latino
Nextdoor's Customer Satisfaction (CSAT) score was rated 75% according to Hispanic or Latino users and customers.
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75 / 100
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
CSAT according to African American/Black
Nextdoor's Customer Satisfaction (CSAT) score was rated 43% according to African American/Black users and customers.
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43 / 100
Very Satisfied
43%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
57%
CSAT according to Asian or Pacific Islander
Nextdoor's Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.
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75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to Other
Nextdoor's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Nextdoor.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
25%
Very Dissatisfied
63%
Nextdoor Customer Satisfaction Score by Age
Nextdoor's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Nextdoor.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 50% | |||||||||||||||
| 36-40 | 14% | |||||||||||||||
| 46-50 | 26% | |||||||||||||||
| 51-55 | 20% | |||||||||||||||
| 56-60 | 28% | |||||||||||||||
| 61-65 | 8% | |||||||||||||||
| 66+ | 8% |
Nextdoor Customer Satisfaction Score by Usage
Nextdoor's Customer Satisfaction score was rated the highest by customers who have used Nextdoor's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Nextdoor Customer Satisfaction Score by Industry
Nextdoor's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Real Estate industry customers.
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{
"title": "Nextdoor Customer Satisfaction Score by Industry",
"text": "Nextdoor's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Real Estate industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 33,
"stars": 0,
"csatScore": 33,
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"scoreClassName": "max",
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},
{
"label": "Accounting",
"groupId": 495,
"score": 33,
"stars": 0,
"csatScore": 33,
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"scoreClassName": "max",
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},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 0,
"stars": 0,
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"scoreClassName": "",
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{
"label": "Construction",
"groupId": 510,
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"stars": 0,
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"scoreClassName": "max",
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},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Nextdoor's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Hospitality",
"groupId": 523,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Nextdoor's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Philanthropy",
"groupId": 545,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Nextdoor's Customer Satisfaction score is rated by Philanthropy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Real Estate",
"groupId": 554,
"score": 0,
"stars": 0,
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"scoreClassName": "",
"scoreLabel": 0
}
]
}Nextdoor Customer Satisfaction vs. Competitors
Compared to its competitors, Nextdoor's Customer Satisfaction score is rated right below DoorDash.
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Nextdoor Customer Service
2/5
Nextdoor has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Nextdoor's Customer Service
Address
420 Taylor St, San Francisco, CA 94102
Website
http://nextdoor.com
Phone Number
415-236-0000
Nextdoor's Social Links
Quick Insights into Nextdoor Customer Service
Nextdoor's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers from the Philanthropy industry.
Sign Up to unlock insights into how customers have ranked Nextdoor's Customer Service score.
Ranked Nextdoor Customer Service the Highest
Ranked Nextdoor Customer Service the Lowest
Nextdoor Customer Service Score by Gender
Male customers rated Nextdoor's Customer Service score 0.2 stars higher than Female customers.
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Male
2.2/5
Female
2/5
Nextdoor Customer Service Score by Ethnicity
Nextdoor's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Nextdoor.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
African American/Black 2.4 | African American/Black | 2.4 |
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Other 1.5 | Other | 1.5 |
Nextdoor Customer Service Score by Age
Nextdoor's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Nextdoor.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 3.8 | 26-30 | 3.8 |
31-35 3.1 | 31-35 | 3.1 |
36-40 1.5 | 36-40 | 1.5 |
41-45 3.4 | 41-45 | 3.4 |
46-50 2 | 46-50 | 2 |
51-55 1.9 | 51-55 | 1.9 |
56-60 2.2 | 56-60 | 2.2 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.7 | 66+ | 1.7 |
Nextdoor Customer Service Score by Usage
Nextdoor's Customer Service score was rated the highest by customers who have used Nextdoor's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Nextdoor Customer Service Score by Industry
Nextdoor's Customer Service score was rated the highest by Business and Consumer Services industry customers, and the lowest by Philanthropy industry customers.
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Nextdoor Customer Service vs. Competitors
Compared to its competitors, Nextdoor's Customer Service score is rated right below DoorDash.
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Nextdoor as an Employer
4.6/5
Nextdoor has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Nextdoor scored a -35 for Net Promoter Score and a 36 for Employee Net Promoter Score. NPS gauges how likely a customer of Nextdoor would recommend the brand to a friend. ENPS measures how likely Nextdoor employees would recommend working at Nextdoor to a friend.
Net Promoter Score
-35
NPS Score
| 28% | Promoters |
|---|---|
| 9% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
36
eNPS Score
| 54% | Promoters |
|---|---|
| 28% | Passive |
| 18% | Detractors |
