100
NPS
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Ezekiel
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About Ezekiel's Brand
All We Have is Now Among its major competitors, Ezekiel is ranked in 1st place for NPS while Volcom is 2nd, and Topshop is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Ezekiel Ranking
- #1 / 3 of its competitors
Ezekiel NPS
Ezekiel's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Ezekiel's customers would recommend using the product based on a scale of -100 to 100.
Ezekiel Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Ezekiel NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 100 | Feb 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ezekiel Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Ezekiel users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ezekiel Customer Loyalty vs. Competitors
Compared to its competitors, Ezekiel's Customer Loyalty score is rated right above Volcom.
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Ezekiel Product Quality
5/5
Ezekiel has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Ezekiel Product Information
Ezekiel’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.ezekielusa.com
- Company Size
- 11-50 Employees
Industry
Fashion and Beauty
Ezekiel Product Quality vs. Competitors
Compared to its competitors, Ezekiel's Product Quality score is rated right above Volcom.
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Ezekiel Pricing
Ezekiel ROI & Value For Money
5/5
Ezekiel has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Ezekiel Pricing vs. Competitors
Compared to its competitors, Ezekiel's ROI score is rated right above Volcom.
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Ezekiel Customer Satisfaction (CSAT)
Ezekiel Customer Satisfaction (CSAT) Score
100 / 100
Ezekiel has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ezekiel Customer Satisfaction vs. Competitors
Compared to its competitors, Ezekiel's Customer Satisfaction score is rated right above Volcom.
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Ezekiel Customer Service
5/5
Ezekiel has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Ezekiel's Customer Service
Address
170 Technology Dr., Irvine, CA 92618
Website
http://www.ezekielusa.com
Phone Number
9492662700
Ezekiel's Social Links
Ezekiel Customer Service vs. Competitors
Compared to its competitors, Ezekiel's Customer Service score is rated right above Volcom.
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Consumer vs. Employees
Ezekiel scored a 100 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Ezekiel would recommend the brand to a friend. ENPS measures how likely Ezekiel employees would recommend working at Ezekiel to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
