55
NPS
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EZFacility
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About EZFacility's Brand
EZFacility provides web-based scheduling, billing, member management & reporting tools for any size gym, health club or sports facility. Among its major competitors, EZFacility is ranked in 2nd place for NPS while WellnessLiving Systems Inc. is 1st, and Zen Planner is 3rd.
Brand at a Glance
4.2/5
Product Quality
4/5
Pricing
5/5
Customer Service
EZFacility Ranking
- #2 / 4 of its competitors
EZFacility NPS
EZFacility's Net Promoter Score (NPS) is a 55 with 70% Promoters, 15% Passives, and 15% Detractors. Net Promoter Score tracks whether EZFacility's customers would recommend using the product based on a scale of -100 to 100.
EZFacility Overall NPS
| 70% | Promoters |
|---|---|
| 15% | Passives |
| 15% | Detractors |
EZFacility NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 55 | Aug 2020 | 55 |
Mar 2023 54 | Mar 2023 | 54 |
How Other Brands Compare
EZFacility is ranked second for NPS among its competitors. WellnessLiving Systems Inc. and Zen Planner come in first and third, with MINDBODY, Inc. coming in at #4.
EZFacility |  MINDBODY, Inc. |  WellnessLiving Systems Inc. |  Zen Planner | |
| Global Ranking | #- | #454 | #- | #- |
| NPS | 55 | 22 | 64 | 55 |
| Valuation Updated every 24 hours for public companies | - | $93.04M | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
EZFacility NPS by Usage
EZFacility's NPS was rated 55 points by customers who have used EZFacility's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 55 | Less than 1 Year | 55 |
EZFacility NPS vs. Competitors
Compared to its competitors, EZFacility's NPS is rated right above Zen Planner, and is preceded by WellnessLiving Systems Inc..
| COMPANY | NPS Score | |
|---|---|---|
| WellnessLiving Systems Inc. | 64 |
| EZFacility | 55 |
| Zen Planner | 55 |
 | Dash | 40 |
| MINDBODY, Inc. | 22 |
EZFacility Product Quality
4.2/5
EZFacility has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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EZFacility Product Information
EZFacility serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. EZFacility supports iOS and Web devices and offers products for small, medium, and large sized businesses.
EZFacility’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.ezfacility.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Mobile App
SaaS
Languages Supported
English
Product Type
Business Management Software
Club Management Software
Health & Fitness Software
Personal Trainer Software
Yoga Studio Software
Membership Management Software
Sports League Software
Parks and Recreation Software
EZFacility Product Quality vs. Competitors
Compared to its competitors, EZFacility's Product Quality score is rated right above Zen Planner, and is preceded by WellnessLiving Systems Inc..
| COMPANY | Product Quality Score | |
|---|---|---|
| Dash | 5/5 |
| WellnessLiving Systems Inc. | 4.2/5 |
| EZFacility | 4.2/5 |
| Zen Planner | 3.9/5 |
| MINDBODY, Inc. | 3.7/5 |
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EZFacility Pricing
EZFacility ROI & Value For Money
4/5
EZFacility has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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EZFacility Pricing Plans
EZFacility has a pricing structure that accommodates small, medium, and large businesses.
Who Uses EZFacility?
Small Businesses
Medium Businesses
Large Enterprises
EZFacility Pricing vs. Competitors
Compared to its competitors, EZFacility's ROI score is rated right above WellnessLiving Systems Inc., and is preceded by Dash.
| COMPANY | Pricing Score | |
|---|---|---|
| Dash | 4.7/5 |
| EZFacility | 4/5 |
| WellnessLiving Systems Inc. | 4/5 |
| Zen Planner | 3.9/5 |
| MINDBODY, Inc. | 3.5/5 |
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EZFacility Customer Service
5/5
EZFacility has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About EZFacility's Customer Service
Address
67 Froehlich Farm Blvd., Woodbury, NY 11797
Website
http://www.ezfacility.com
Phone Number
1.866.498.3279
EZFacility Customer Service vs. Competitors
Compared to its competitors, EZFacility's Customer Service score is rated right above Zen Planner.
| COMPANY | Customer Service Score | |
|---|---|---|
| EZFacility | 5/5 |
| Zen Planner | 5/5 |
| Dash | 4.7/5 |
| WellnessLiving Systems Inc. | 3.7/5 |
| MINDBODY, Inc. | 3.1/5 |
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EZFacility as an Employer
4.7/5
EZFacility has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
EZFacility scored a 55 for Net Promoter Score and a 58 for Employee Net Promoter Score. NPS gauges how likely a customer of EZFacility would recommend the brand to a friend. ENPS measures how likely EZFacility employees would recommend working at EZFacility to a friend.
Net Promoter Score
55
NPS Score
| 70% | Promoters |
|---|---|
| 15% | Passive |
| 15% | Detractors |
Employee Net Promoter Score
58
eNPS Score
| 75% | Promoters |
|---|---|
| 8% | Passive |
| 17% | Detractors |
