-100
NPS
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Brand Page
Fab.com
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About Fab.com's Brand
Among its major competitors, Fab.com is ranked in 3rd place for NPS while Stance is 1st, and Sotheby's is 2nd.Their current valuation is $100.09M
Brand at a Glance
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Fab.com Ranking
- #3 / 4 of its competitors
Fab.com NPS
Fab.com's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Fab.com's customers would recommend using the product based on a scale of -100 to 100.
Fab.com Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Fab.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -100 | Sep 2021 | -100 |
How Other Brands Compare
Fab.com is ranked third for NPS among its competitors. Stance and Sotheby's come in first and second, with Forsake coming in at #4. Among those competitors, it is the third most valued company behind Stance.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fab.com Product Quality
1.5/5
Fab.com has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Fab.com Product Information
Fab.com’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://fab.com/
- Company Size
- 51-200 Employees
Industry
Internet
Fab.com Product Quality vs. Competitors
Compared to its competitors, Fab.com's Product Quality score is rated right below Sotheby's.
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VS
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Fab.com Pricing
Fab.com ROI & Value For Money
1.5/5
Fab.com has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Fab.com Pricing vs. Competitors
Compared to its competitors, Fab.com's ROI score is rated right below Stance.
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VS
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Fab.com Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Fab.com Customer Satisfaction vs. Competitors
Compared to its competitors, Fab.com's Customer Satisfaction score is rated right below Sotheby's.
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Fab.com Customer Service
1.5/5
Fab.com has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Fab.com's Customer Service
Website
https://fab.com/
Fab.com Customer Service vs. Competitors
Compared to its competitors, Fab.com's Customer Service score is rated right below Stance.
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VS
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Fab.com as an Employer
4.1/5
Fab.com has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Fab.com scored a -100 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Fab.com would recommend the brand to a friend. ENPS measures how likely Fab.com employees would recommend working at Fab.com to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 47% | Promoters |
|---|---|
| 40% | Passive |
| 13% | Detractors |
