-28
NPS
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Famous Footwear
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About Famous Footwear's Brand
Famous Footwear is a shoe retailer with an stores across the United States and online Among its major competitors, Famous Footwear is ranked in 2nd place for NPS while DSW is 1st, and Rack Room Shoes is 3rd.
Brand at a Glance
69%
Customer Loyalty
2.6/5
Product Quality
2.4/5
Pricing
2.4/5
Customer Service
Famous Footwear Ranking
- #2 / 4 of its competitors
Famous Footwear NPS
Famous Footwear's Net Promoter Score (NPS) is a -28 with 29% Promoters, 14% Passives, and 57% Detractors. Net Promoter Score tracks whether Famous Footwear's customers would recommend using the product based on a scale of -100 to 100.
Famous Footwear Overall NPS
| 29% | Promoters |
|---|---|
| 14% | Passives |
| 57% | Detractors |
Famous Footwear NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 -19 | Apr 2024 | -19 |
Jul 2024 -21 | Jul 2024 | -21 |
Aug 2024 -21 | Aug 2024 | -21 |
Sep 2024 -22 | Sep 2024 | -22 |
Nov 2024 -25 | Nov 2024 | -25 |
Dec 2024 -25 | Dec 2024 | -25 |
Jan 2025 -23 | Jan 2025 | -23 |
Aug 2025 -25 | Aug 2025 | -25 |
Sep 2025 -26 | Sep 2025 | -26 |
Oct 2025 -26 | Oct 2025 | -26 |
Nov 2025 -28 | Nov 2025 | -28 |
Jan 2026 -28 | Jan 2026 | -28 |
How Other Brands Compare
Famous Footwear is ranked second for NPS among its competitors. DSW and Rack Room Shoes come in first and third, with Clique coming in at #4.
Famous Footwear |  DSW |  Rack Room Shoes |  Clique | |
| Global Ranking | #- | #281 | #- | #- |
| NPS | -28 | -9 | -38 | - |
| Valuation Updated every 24 hours for public companies | - | $1.77B | $3.36B | $85.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Famous Footwear NPS by Gender
Female customers rated Famous Footwear's NPS 36 points higher than Male customers.
Male
-85
Famous Footwear's NPS was rated -85 by Male customers on Comparably.
0%
Promoters
15%
Passives
85%
Detractors
Female
-49
Famous Footwear's NPS was rated -49 by Female customers on Comparably.
21%
Promoters
9%
Passives
70%
Detractors
Famous Footwear NPS by Ethnicity
Famous Footwear's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -57 | Caucasian | -57 |
African American/Black 0 | African American/Black | 0 |
Other -87 | Other | -87 |
Famous Footwear NPS by Age
Famous Footwear's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Famous Footwear NPS by Usage
Famous Footwear's NPS was rated the highest by customers who have used Famous Footwear's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -50 | Less than 1 Year | -50 |
1 to 2 Years 20 | 1 to 2 Years | 20 |
2 to 5 Years -60 | 2 to 5 Years | -60 |
5 to 10 Years -40 | 5 to 10 Years | -40 |
Over 10 Years -100 | Over 10 Years | -100 |
Famous Footwear NPS vs. Competitors
Compared to its competitors, Famous Footwear's NPS is rated right above Rack Room Shoes, and is preceded by DSW.
| COMPANY | NPS Score | |
|---|---|---|
| Clique | N/A |
| DSW | -9 |
| Famous Footwear | -28 |
| Rack Room Shoes | -38 |
 | italist | -100 |
Famous Footwear Customer Reviews
Out of the 8 Famous Footwear customer reviews 2 were positive and 6 were constructive. Famous Footwear customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Famous Footwear Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Famous Footwear users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Famous Footwear Customer Loyalty Score by Gender
Female customers rated Famous Footwear's Customer Loyalty score 26% higher than Male customers.
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Male
58%
Yes
Female
84%
Yes
Famous Footwear Customer Loyalty Score by Ethnicity
Famous Footwear's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Famous Footwear.
79
out of 100
Caucasian
70
out of 100
African American/Black
55
out of 100
Other
Famous Footwear Customer Loyalty Score by Age
Famous Footwear's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
31-35 100% | 31-35 | 100% |
36-40 55% | 36-40 | 55% |
41-45 70% | 41-45 | 70% |
46-50 78% | 46-50 | 78% |
56-60 78% | 56-60 | 78% |
61-65 78% | 61-65 | 78% |
66+ 64% | 66+ | 64% |
Famous Footwear Customer Loyalty Score by Usage
Famous Footwear's Customer Loyalty score was rated the highest by customers who have used Famous Footwear's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Famous Footwear Customer Loyalty Score by Industry
Famous Footwear's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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Famous Footwear Customer Loyalty vs. Competitors
Compared to its competitors, Famous Footwear's Customer Loyalty score is rated right above Rack Room Shoes, and is preceded by DSW.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| DSW | 75% |
| Famous Footwear | 69% |
| Rack Room Shoes | 69% |
| italist | 38% |
| Clique | N/A |
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Famous Footwear Product Quality
2.6/5
Famous Footwear has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Famous Footwear Product Information
Famous Footwear’s product quality score is a 2.6 out of 5 as rated by its users and customers. Reviewers from the Retail industry rated Famous Footwear's product the highest. Reviewers from the Tech industry rated Famous Footwear the lowest at 1.5.
- Company Size
- 201-500 Employees
Industry
Tech
Fashion and Beauty
Ecommerce and Marketplaces
Quick Insights into Famous Footwear Product Quality
Famous Footwear's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers from the Tech industry.
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Ranked Famous Footwear Product Quality the Highest
Ranked Famous Footwear Product Quality the Lowest
Famous Footwear Product Quality Score by Gender
Female customers rated Famous Footwear's Product Quality score 1 stars higher than Male customers.
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Male
1.5/5
Female
2.5/5
Famous Footwear Product Quality Score by Ethnicity
Famous Footwear's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
African American/Black 4.3 | African American/Black | 4.3 |
Other 1.5 | Other | 1.5 |
Famous Footwear Product Quality Score by Age
Famous Footwear's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.7 | 18-25 | 4.7 |
31-35 2 | 31-35 | 2 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.6 | 41-45 | 1.6 |
46-50 1.9 | 46-50 | 1.9 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.3 | 66+ | 2.3 |
Famous Footwear Product Quality Score by Usage
Famous Footwear's Product Quality score was rated the highest by customers who have used Famous Footwear's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Famous Footwear Product Quality Score by Industry
Famous Footwear's Product Quality score was rated the highest by Retail industry customers, and the lowest by Tech industry customers.
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Famous Footwear Product Quality vs. Competitors
Compared to its competitors, Famous Footwear's Product Quality score is rated right above Rack Room Shoes, and is preceded by DSW.
| COMPANY | Product Quality Score | |
|---|---|---|
| DSW | 3/5 |
| Famous Footwear | 2.6/5 |
| Rack Room Shoes | 2.1/5 |
| italist | 1.9/5 |
| Clique | N/A |
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Famous Footwear Pricing
Famous Footwear ROI & Value For Money
2.4/5
Famous Footwear has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Famous Footwear Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Tech industry think that they had the lowest ROI from Famous Footwear.
Quick Insights into Famous Footwear ROI
Famous Footwear's ROI score was rated highest by customers ages 18-25, and rated lowest by customers from the Tech industry.
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Ranked Famous Footwear ROI the Highest
Ranked Famous Footwear ROI the Lowest
Famous Footwear ROI Score by Gender
Female customers rated Famous Footwear's ROI score 0.8 stars higher than Male customers.
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Male
1.5/5
Female
2.3/5
Famous Footwear ROI Score by Ethnicity
Famous Footwear's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
African American/Black 3.8 | African American/Black | 3.8 |
Other 1.5 | Other | 1.5 |
Famous Footwear ROI Score by Age
Famous Footwear's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
31-35 2.4 | 31-35 | 2.4 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.6 | 41-45 | 1.6 |
46-50 2.5 | 46-50 | 2.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.2 | 66+ | 2.2 |
Famous Footwear ROI Score by Usage
Famous Footwear's ROI score was rated the highest by customers who have used Famous Footwear's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Famous Footwear ROI Score by Industry
Famous Footwear's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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Famous Footwear Pricing vs. Competitors
Compared to its competitors, Famous Footwear's ROI score is rated right above italist, and is preceded by Rack Room Shoes.
| COMPANY | Pricing Score | |
|---|---|---|
| DSW | 3/5 |
| Rack Room Shoes | 2.5/5 |
| Famous Footwear | 2.4/5 |
| italist | 1.9/5 |
| Clique | N/A |
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Famous Footwear Customer Satisfaction (CSAT)
Famous Footwear Customer Satisfaction (CSAT) Score
38 / 100
Famous Footwear has an overall Customer Satisfaction score of 38 rated by its users and customers.
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Very Satisfied
27%
Satisfied
11%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
7%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Famous Footwear Customer Satisfaction
Famous Footwear's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Tech industry.
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Ranked Famous Footwear Customer Satisfaction the Highest
Ranked Famous Footwear Customer Satisfaction the Lowest
Famous Footwear Customer Satisfaction Score by Gender
Female customers rated Famous Footwear's Customer Satisfaction score 12 points higher than Male customers.
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17 / 100
MaleVery Satisfied | 9% | |
|---|---|---|
Satisfied | 8% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 83% |
29 / 100
FemaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 5% | |
Very Dissatisfied | 62% |
Famous Footwear Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Famous Footwear's Customer Satisfaction (CSAT) score was rated 15% according to Caucasian users and customers.
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15 / 100
Very Satisfied
15%
Satisfied
0%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
5%
Very Dissatisfied
75%
CSAT according to African American/Black
Famous Footwear's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Other
Famous Footwear's Customer Satisfaction (CSAT) score was rated 17% according to Other users and customers.
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17 / 100
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
83%
Famous Footwear Customer Satisfaction Score by Age
Famous Footwear's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 31-35 | 20% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 46-50 | 25% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 40% |
Famous Footwear Customer Satisfaction Score by Usage
Famous Footwear's Customer Satisfaction score was rated the highest by customers who have used Famous Footwear's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Famous Footwear Customer Satisfaction Score by Industry
Famous Footwear's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Famous Footwear Customer Satisfaction vs. Competitors
Compared to its competitors, Famous Footwear's Customer Satisfaction score is rated right above Rack Room Shoes, and is preceded by DSW.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| DSW | 47% |
| Famous Footwear | 38% |
| Rack Room Shoes | 28% |
| italist | 0% |
| Clique | 0% |
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Famous Footwear Customer Service
2.4/5
Famous Footwear has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About Famous Footwear's Customer Service
Address
Saint Louis, MO
Website
http://www.famousfootwear.com
Quick Insights into Famous Footwear Customer Service
Famous Footwear's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers from the Tech industry.
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Ranked Famous Footwear Customer Service the Highest
Ranked Famous Footwear Customer Service the Lowest
Famous Footwear Customer Service Score by Gender
Female customers rated Famous Footwear's Customer Service score 0.2 stars higher than Male customers.
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Male
1.5/5
Female
1.7/5
Famous Footwear Customer Service Score by Ethnicity
Famous Footwear's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 3 | African American/Black | 3 |
Other 1.5 | Other | 1.5 |
Famous Footwear Customer Service Score by Age
Famous Footwear's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
31-35 2 | 31-35 | 2 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.7 | 46-50 | 1.7 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Famous Footwear Customer Service Score by Usage
Famous Footwear's Customer Service score was rated the highest by customers who have used Famous Footwear's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Famous Footwear Customer Service Score by Industry
Famous Footwear's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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Famous Footwear Customer Service vs. Competitors
Compared to its competitors, Famous Footwear's Customer Service score is rated right above Rack Room Shoes, and is preceded by DSW.
| COMPANY | Customer Service Score | |
|---|---|---|
| DSW | 2.8/5 |
| Famous Footwear | 2.4/5 |
| Rack Room Shoes | 2.2/5 |
| italist | 1.9/5 |
| Clique | N/A |
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Famous Footwear as an Employer
2.9/5
Famous Footwear has a 2.9/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Famous Footwear scored a -28 for Net Promoter Score and a -22 for Employee Net Promoter Score. NPS gauges how likely a customer of Famous Footwear would recommend the brand to a friend. ENPS measures how likely Famous Footwear employees would recommend working at Famous Footwear to a friend.
Net Promoter Score
-28
NPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
-22
eNPS Score
| 30% | Promoters |
|---|---|
| 18% | Passive |
| 52% | Detractors |
