-38
NPS
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Rack Room Shoes
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About Rack Room Shoes' Brand
Rack Room Shoes Fashionable footwear for the entire family. Among its major competitors, Rack Room Shoes is ranked in 5th place for NPS while Payless ShoeSource is 1st, and DSW is 2nd.Their current valuation is $3.36B
Brand at a Glance
69%
Customer Loyalty
2.1/5
Product Quality
2.5/5
Pricing
2.2/5
Customer Service
Rack Room Shoes Ranking
- #4 / 4 of its competitors
Rack Room Shoes NPS
Rack Room Shoes's Net Promoter Score (NPS) is a -38 with 27% Promoters, 8% Passives, and 65% Detractors. Net Promoter Score tracks whether Rack Room Shoes's customers would recommend using the product based on a scale of -100 to 100.
Rack Room Shoes Overall NPS
| 27% | Promoters |
|---|---|
| 8% | Passives |
| 65% | Detractors |
Rack Room Shoes NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 -31 | Mar 2024 | -31 |
Apr 2024 -33 | Apr 2024 | -33 |
May 2024 -36 | May 2024 | -36 |
Aug 2024 -36 | Aug 2024 | -36 |
Sep 2024 -38 | Sep 2024 | -38 |
Nov 2024 -36 | Nov 2024 | -36 |
Dec 2024 -35 | Dec 2024 | -35 |
Jan 2025 -35 | Jan 2025 | -35 |
Feb 2025 -37 | Feb 2025 | -37 |
Mar 2025 -39 | Mar 2025 | -39 |
Apr 2025 -37 | Apr 2025 | -37 |
May 2025 -38 | May 2025 | -38 |
How Other Brands Compare
Rack Room Shoes is ranked #4 for NPS among its competitors. Payless ShoeSource and DSW come in first and second, with Shoe Carnival coming in at third. Among those competitors, it is the most valued company.
Rack Room Shoes |  DSW |  Shoe Carnival |  Payless ShoeSource | |
| Global Ranking | #- | #281 | #- | #- |
| NPS | -38 | -9 | -10 | 35 |
| Valuation Updated every 24 hours for public companies | $3.36B | $1.77B | $852.54M | $797.66M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Rack Room Shoes NPS by Gender
Male customers rated Rack Room Shoes's NPS 16 points higher than Female customers.
Male
-64
Rack Room Shoes's NPS was rated -64 by Male customers on Comparably.
18%
Promoters
0%
Passives
82%
Detractors
Female
-80
Rack Room Shoes's NPS was rated -80 by Female customers on Comparably.
5%
Promoters
10%
Passives
85%
Detractors
Rack Room Shoes NPS by Ethnicity
Rack Room Shoes's NPS was rated the highest by Other customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -80 | Caucasian | -80 |
African American/Black -100 | African American/Black | -100 |
Other -34 | Other | -34 |
Rack Room Shoes NPS by Age
Rack Room Shoes's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
Rack Room Shoes NPS by Usage
Rack Room Shoes's NPS was rated the highest by customers who have used Rack Room Shoes's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -76 | Less than 1 Year | -76 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -82 | 2 to 5 Years | -82 |
5 to 10 Years -42 | 5 to 10 Years | -42 |
Over 10 Years -42 | Over 10 Years | -42 |
Rack Room Shoes NPS vs. Competitors
Compared to its competitors, Rack Room Shoes's NPS is rated right below Famous Footwear.
| COMPANY | NPS Score | |
|---|---|---|
| Payless ShoeSource | 35 |
| DSW | -9 |
| Shoe Carnival | -10 |
 | Famous Footwear | -28 |
| Rack Room Shoes | -38 |
Rack Room Shoes Customer Reviews
Out of the 7 Rack Room Shoes customer reviews 0 were positive and 7 were constructive. Rack Room Shoes customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Rack Room Shoes Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Rack Room Shoes users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Rack Room Shoes Customer Loyalty Score by Gender
Male customers rated Rack Room Shoes's Customer Loyalty score 29% higher than Female customers.
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Male
84%
Yes
Female
55%
Yes
Rack Room Shoes Customer Loyalty Score by Ethnicity
Rack Room Shoes's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Rack Room Shoes.
69
out of 100
Caucasian
70
out of 100
African American/Black
40
out of 100
Other
Rack Room Shoes Customer Loyalty Score by Age
Rack Room Shoes's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Rack Room Shoes.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 40% | 31-35 | 40% |
36-40 55% | 36-40 | 55% |
41-45 78% | 41-45 | 78% |
46-50 46% | 46-50 | 46% |
51-55 100% | 51-55 | 100% |
56-60 85% | 56-60 | 85% |
66+ 55% | 66+ | 55% |
Rack Room Shoes Customer Loyalty Score by Usage
Rack Room Shoes's Customer Loyalty score was rated the highest by customers who have used Rack Room Shoes's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Rack Room Shoes Customer Loyalty Score by Industry
Rack Room Shoes's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Rack Room Shoes Customer Loyalty vs. Competitors
Compared to its competitors, Rack Room Shoes's Customer Loyalty score is rated right below Famous Footwear.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Payless ShoeSource | 75% |
| DSW | 75% |
| Shoe Carnival | 74% |
| Famous Footwear | 69% |
| Rack Room Shoes | 69% |
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Rack Room Shoes Product Quality
2.1/5
Rack Room Shoes has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
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Rack Room Shoes Product Information
Rack Room Shoes’s product quality score is a 2.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Rack Room Shoes's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Rack Room Shoes the lowest at 1.5.
- Company Size
- 1,001-5,000 Employees
Quick Insights into Rack Room Shoes Product Quality
Rack Room Shoes's Product Quality score was rated highest by customers who have used Rack Room Shoes's products/services for Over 10 Years, and rated lowest by customers who have used Rack Room Shoes's products/services for Less than 1 Year.
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Ranked Rack Room Shoes Product Quality the Highest
Ranked Rack Room Shoes Product Quality the Lowest
Rack Room Shoes Product Quality Score by Gender
Male customers rated Rack Room Shoes's Product Quality score 0.5 stars higher than Female customers.
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Male
2/5
Female
1.5/5
Rack Room Shoes Product Quality Score by Ethnicity
Rack Room Shoes's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Rack Room Shoes.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 2.3 | Other | 2.3 |
Rack Room Shoes Product Quality Score by Age
Rack Room Shoes's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2 | 31-35 | 2 |
36-40 1.9 | 36-40 | 1.9 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.8 | 46-50 | 1.8 |
51-55 2.4 | 51-55 | 2.4 |
56-60 1.7 | 56-60 | 1.7 |
66+ 1.6 | 66+ | 1.6 |
Rack Room Shoes Product Quality Score by Usage
Rack Room Shoes's Product Quality score was rated the highest by customers who have used Rack Room Shoes's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Rack Room Shoes Product Quality Score by Industry
Rack Room Shoes's Product Quality score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Rack Room Shoes Product Quality vs. Competitors
Compared to its competitors, Rack Room Shoes's Product Quality score is rated right below Famous Footwear.
| COMPANY | Product Quality Score | |
|---|---|---|
| Payless ShoeSource | 3.9/5 |
| Shoe Carnival | 3.5/5 |
| DSW | 3/5 |
| Famous Footwear | 2.6/5 |
| Rack Room Shoes | 2.1/5 |
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Rack Room Shoes Pricing
Rack Room Shoes ROI & Value For Money
2.5/5
Rack Room Shoes has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Rack Room Shoes Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Rack Room Shoes.
Quick Insights into Rack Room Shoes ROI
Rack Room Shoes's ROI score was rated highest by Other customers, and rated lowest by customers who have used Rack Room Shoes's products/services for Less than 1 Year.
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Ranked Rack Room Shoes ROI the Highest
Ranked Rack Room Shoes ROI the Lowest
Rack Room Shoes ROI Score by Gender
Male customers rated Rack Room Shoes's ROI score 0.7 stars higher than Female customers.
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Male
2.2/5
Female
1.5/5
Rack Room Shoes ROI Score by Ethnicity
Rack Room Shoes's ROI score was rated the highest by Other customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Rack Room Shoes.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 3.1 | Other | 3.1 |
Rack Room Shoes ROI Score by Age
Rack Room Shoes's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Rack Room Shoes.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.1 | 31-35 | 2.1 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.6 | 41-45 | 1.6 |
46-50 1.8 | 46-50 | 1.8 |
51-55 3 | 51-55 | 3 |
56-60 1.5 | 56-60 | 1.5 |
66+ 2.9 | 66+ | 2.9 |
Rack Room Shoes ROI Score by Usage
Rack Room Shoes's ROI score was rated the highest by customers who have used Rack Room Shoes's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Rack Room Shoes ROI Score by Industry
Rack Room Shoes's ROI score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Rack Room Shoes Pricing vs. Competitors
Compared to its competitors, Rack Room Shoes's ROI score is rated right above Famous Footwear, and is preceded by DSW.
| COMPANY | Pricing Score | |
|---|---|---|
| Payless ShoeSource | 4/5 |
| Shoe Carnival | 3.4/5 |
| DSW | 3/5 |
| Rack Room Shoes | 2.5/5 |
| Famous Footwear | 2.4/5 |
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Rack Room Shoes Customer Satisfaction (CSAT)
Rack Room Shoes Customer Satisfaction (CSAT) Score
28 / 100
Rack Room Shoes has an overall Customer Satisfaction score of 28 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
8%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
11%
Very Dissatisfied
47%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Rack Room Shoes Customer Satisfaction
Rack Room Shoes's Customer Satisfaction score was rated highest by customers who have used Rack Room Shoes's products/services for 5 to 10 Years, and rated lowest by customers who have used Rack Room Shoes's products/services for Less than 1 Year.
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Ranked Rack Room Shoes Customer Satisfaction the Highest
Ranked Rack Room Shoes Customer Satisfaction the Lowest
Rack Room Shoes Customer Satisfaction Score by Gender
Male customers rated Rack Room Shoes's Customer Satisfaction score 8 points higher than Female customers.
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20 / 100
MaleVery Satisfied | 10% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 30% | |
Very Dissatisfied | 30% |
12 / 100
FemaleVery Satisfied | 6% | |
|---|---|---|
Satisfied | 6% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 6% | |
Very Dissatisfied | 78% |
Rack Room Shoes Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Rack Room Shoes' Customer Satisfaction (CSAT) score was rated 10% according to Caucasian users and customers.
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10 / 100
Very Satisfied
10%
Satisfied
0%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
15%
Very Dissatisfied
60%
CSAT according to African American/Black
Rack Room Shoes' Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Other
Rack Room Shoes' Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
34%
Very Dissatisfied
33%
Rack Room Shoes Customer Satisfaction Score by Age
Rack Room Shoes's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Rack Room Shoes.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 33% | |||||||||||||||
| 36-40 | 33% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 46-50 | 25% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 66+ | 50% |
Rack Room Shoes Customer Satisfaction Score by Usage
Rack Room Shoes's Customer Satisfaction score was rated the highest by customers who have used Rack Room Shoes's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Rack Room Shoes Customer Satisfaction Score by Industry
Rack Room Shoes's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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}Rack Room Shoes Customer Satisfaction vs. Competitors
Compared to its competitors, Rack Room Shoes's Customer Satisfaction score is rated right below Famous Footwear.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Payless ShoeSource | 84% |
| Shoe Carnival | 64% |
| DSW | 47% |
| Famous Footwear | 38% |
| Rack Room Shoes | 28% |
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Rack Room Shoes Customer Service
2.2/5
Rack Room Shoes has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Rack Room Shoes's Customer Service
Address
Charlotte, NC 28262
Website
http://www.rackroomshoes.com/
Phone Number
704-547-8110
Quick Insights into Rack Room Shoes Customer Service
Rack Room Shoes's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Rack Room Shoes's products/services for Less than 1 Year.
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Ranked Rack Room Shoes Customer Service the Highest
Ranked Rack Room Shoes Customer Service the Lowest
Rack Room Shoes Customer Service Score by Gender
Male customers rated Rack Room Shoes's Customer Service score 0.5 stars higher than Female customers.
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Male
2/5
Female
1.5/5
Rack Room Shoes Customer Service Score by Ethnicity
Rack Room Shoes's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Rack Room Shoes.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 2.6 | Other | 2.6 |
Rack Room Shoes Customer Service Score by Age
Rack Room Shoes's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 2.3 | 31-35 | 2.3 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.8 | 46-50 | 1.8 |
51-55 1.6 | 51-55 | 1.6 |
56-60 1.8 | 56-60 | 1.8 |
66+ 1.6 | 66+ | 1.6 |
Rack Room Shoes Customer Service Score by Usage
Rack Room Shoes's Customer Service score was rated the highest by customers who have used Rack Room Shoes's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Rack Room Shoes Customer Service Score by Industry
Rack Room Shoes's Customer Service score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Rack Room Shoes Customer Service vs. Competitors
Compared to its competitors, Rack Room Shoes's Customer Service score is rated right below Famous Footwear.
| COMPANY | Customer Service Score | |
|---|---|---|
| Payless ShoeSource | 3.9/5 |
| Shoe Carnival | 3.7/5 |
| DSW | 2.8/5 |
| Famous Footwear | 2.4/5 |
| Rack Room Shoes | 2.2/5 |
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Rack Room Shoes as an Employer
2.5/5
Rack Room Shoes has a 2.5/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Rack Room Shoes scored a -38 for Net Promoter Score and a -37 for Employee Net Promoter Score. NPS gauges how likely a customer of Rack Room Shoes would recommend the brand to a friend. ENPS measures how likely Rack Room Shoes employees would recommend working at Rack Room Shoes to a friend.
Net Promoter Score
-38
NPS Score
| 27% | Promoters |
|---|---|
| 8% | Passive |
| 65% | Detractors |
Employee Net Promoter Score
-37
eNPS Score
| 25% | Promoters |
|---|---|
| 13% | Passive |
| 62% | Detractors |
